Northland Chrysler Jeep Dodge

Absolutely Painless! We bought our new van at the end of January 2018 and we had such a great experience with the folks at Northland Dodge. They listened to what our want We bought our new van at the end of January 2018 and we had such a great experience with the folks at Northland Dodge. They listened to what our wants and needs were and put us in the perfect vehicle for us. We were not up-sold at all, and we were so comfortable with the whole process from start to finish. From the time we walked into the dealership to the time we drove off the lot with our brand-new Grand Caravan there was nothing to give us pause or make us second-guess ourselves. Big xxxxxxto Clayton Fisher, our salesperson! Thanks for making the whole process completely painless :) We will definitely be returning to Northland Dodge for future vehicle purchases! More

First class customer care Chris exemplifies the Northland standard that the customer comes first. I was treated professionally and with courtesy throughout the entire purchase Chris exemplifies the Northland standard that the customer comes first. I was treated professionally and with courtesy throughout the entire purchase process by Chris and all the staff at Northland. Chris also made sure I was frequently updated on the sale progress, which I really appreciated. Thank you Chris and Northland. More

Made my first time car buying experience so easy! This was my first ever time buying a new car, and everyone involved was so helpful and kind! Steve made sure I got exactly what I wanted and always ma This was my first ever time buying a new car, and everyone involved was so helpful and kind! Steve made sure I got exactly what I wanted and always made me feel valued. Both of the finance managers explained everything to me in detail and made me feel confident in my purchase. Would highly recommend! More

StephenPatrick rose to honors-our 2 nd vehicle, same place We had just purchased our truck from Stephen, in Prince George - just looking, when Stephen said, I could show you what I have in SUV's if you want t We had just purchased our truck from Stephen, in Prince George - just looking, when Stephen said, I could show you what I have in SUV's if you want to buy it for your wife. I said I have a strict budget and I don't have all day to sit around for anybody. In a giffy I was driving back home me in the truck, Mavis in her NEW 2018 SUV...smiles, everyone at NLD helped makes us both smile More

Horrible I bought a brand new truck last year. Service was great on that end. First oil change they noticed uneven wear on my tires. Mechanic told me they must I bought a brand new truck last year. Service was great on that end. First oil change they noticed uneven wear on my tires. Mechanic told me they must have forgot to do a wheel alignment. Service center accused me of hitting of hitting to many potholes. Had to argue with them to get anything done. Second oil change they told me the same thing about my tires. Talked to the service lady again. She told me there is no way we will do anything for you this time because they just did an alignment . I paid for extended warranty and have never hit any potholes. After my visit I received an email telling me that the service manager would be calling me about my bad experience. That was three weeks ago. Still no call More

Terrible Experience I had booked an appointment over the phone to have the rain guards on my jeep fixed after the adhesive disintegrated a year after purchase and install I had booked an appointment over the phone to have the rain guards on my jeep fixed after the adhesive disintegrated a year after purchase and installation by this dealership. I booked an oil change for the same day. The day before my service, I received a call to confirm my appointment for the oil change and rain guards. I confirmed. Upon my arrival I was told to see Marylene Ducharme for my service. Marylene was abrasive from the start and told me I didn't book an appointment for an oil change, just the rain guards. They were able to perform the oil change at the same appointment. While sitting with Marylene I also inquired about having some clear coat scuffs repaired under my extra paint protection that I had purchased with my vehicle. Without looking at the damage, Marylene said it wasn't covered. I had brought my the coverage pamphlet and showed her where it stated it was in fact covered. She again, stated it wasn't covered and seemed inconvenienced when I asked her to look at the damage I was talking about before being so dismissive. Marylene looked at the damage and stated she would look into it. Upon my return to get my vehicle, (3.5 hours after drop off) my paperwork could not be found and I was left waiting again. When my paper work was found Marylene told me I could book my Jeep in to get the paint buffed on another day. My Jeep was also not washed during this service. Had I not have insisted Marylene look into it, I may not have received accurate information in regards to warranties and protections I paid for and expect to have access to. Sine my service appointment, I have discovered the rain guards are still not properly installed. I am very hesitant to book another appointment for the rain guards and the paint after this experience. More