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Northland Chrysler Jeep Dodge

Prince George, BC

4.5
1,893 Reviews

2844 Recplace Drive

Prince George, BC

V2N 0B2

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Showing 1,893 reviews

December 12, 2013

I wasn't even really looking for another vehicle. However when I visited Northland Dodge on the Thanksgiving weekend I was greeted by Kolby, he didn't put any pressure on me, as I think he knew I was More

by VeronicaHartman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 12, 2013

My experience was great! Kolby went above and beyond for me,he was very real and got me into what I was looking for also kept following up to see if I was totally satisfied and I am thanks kolby! More

by calvin76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kolby crocker
December 12, 2013

My experience at Northland Dodge was more than i expected. Kolby Crocker displayed interest in helping me fine the vehicle that i was looking for. He was very helpful and knowlegable in answering an More

by candyd62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 09, 2013

It was a pleasure dealing with Rob Engen, he was very professions he new all about the truck he took his time to show us around the truck. This is the fifth vehicle that I have purchased from Northland a More

by rmarsolais
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Engen
December 06, 2013

Rob was awesome to work with he got me the best deal and would recommend him to anyone wanting to buy a new vehicle. He is very personable and was able to get me the best deal. He was never once pushy in ma More

by Nagykass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Engan
December 02, 2013

I have enjoyed all the service that Chris and Tom had to offer. They kept in touch with me right from the minute of handing in my application, right up until the vehicle was delivered and beyond that. They More

by Bruce_K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 29, 2013

One day..we decided to drive to Northland car dealer without any plan at all! As we arrived the place, we're kind of knowing what we really wanted to get to upgrade our vehicle but, Jordan Corrigal appr More

by OLSON2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 27, 2013

Jordan was very helpful in finding me the vehicle I wanted, am giving me the best price possible. He was very efficient, informative and I definitely recommend anyone who is looking for a new or used v More

by megankaline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 27, 2013

Had Transmission rebuilt here under warranty, 30,000 km later it is slipping again and warranty has expired, phoned to get copy of original invoice showing what was actually done, for a faulty workmanship More

by shilo164
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Braconnier
Nov 27, 2013 -

Northland Chrysler Jeep Dodge responded

First we do not give paperwork to persons who deem the Dealership incompetent. Customer stated they were going to utilize paperwork in order to seek legal action against the Dealership. The transmission is question was done under warranty over 36 months ago, yes it only has 30,000 km's since repair but slipping issues could be due to dry seals or a lack of fluid due to a leak from a hose, cooler or many issues. The parts installed in the transmission were covered for a period of 12 months or 20,000 km's whichever comes first from the day her repair is done. At no time was my voice raised to this customer, and she was actually on speaker phone when conversation was cut short by her loosing her temper, yelling that we were incompetent, and she proceeded to hang up on me, not her version. A Chrysler Canada Warranty representative was sitting in my office to witness this conversation. We always treat our customer's with the utmost respect, and you can rest assured we are far from incompetent. If there was an issue with our workmanship, we would honour any obligations according to our agreement with Chrysler Canada. Your vehicle has been out of Wrranty for over 2years. Our obligation ended over 24 months ago. Regards

Dec 03, 2013 -

shilo164 responded

My conversation with the warranty company that paid for the transmission work was that the transmission was rebuilt. My conversation with yourself indicated that it was not rebuilt, but in fact certain parts were replaced. Right off the bat there is a discrepancy. In your conversation you indicated that I haul a camper and implied this could be the issue. That comment had no relevance and again was an excuse. I have since take the truck else were and will continue to do so. Also if I am asked I will recommend others do the same. This is all based on my experience with the service provided by this dealership. Court order, are you kidding. Why would I need a court order, may you wonder.

November 26, 2013

Chris did a great job keeping me in the loop as to the status of my application, the prompt service and front door delivery was outstanding. I love my car, thanks so much. More

by JeannaCampbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Payne
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