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North York Chrysler Jeep Dodge Ram Fiat

Thornhill, ON

3.1
1,113 Reviews
Call Dealership (866) 788-4187
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7200 Yonge St

Thornhill, ON

L4J 1V8

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1,113 Reviews of North York Chrysler Jeep Dodge Ram Fiat

September 03, 2014

Worst experience i have ever had in customer service Came from 2 hours away to buy a vehicle, set up the deal, and got everything ready. they were extremely great to deal with and polite, signed all the More

by thejeep87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Hoecht
Report | Print
Sep 10, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hello dear valued customer, This is Roham Jamali, the project director at North York Chrysler. We take immense initiative and pride in being one of the best in business through excellence in customer service, 100% transparency in transactions and carrying the best valued proposition for every customerr. We are truly sorry that your experience has been less than satisfactory and would love to do anything in our power to make it up to you. I have personally looked into every detail of this transaction to help shed some light on what could have gone wrong. From what i can see in records ( phone calls and emails), the vehicle was picked up by a driver on the set delivery date. It has been noted in the system that the delivery was delayed due to absence of water thanks to city main breakdown and repairs. I am sorry for the delay and any inconvenience that it may have caused you. I would like to compensate you with a gas card for your troubles and would ask if you could contact me so that i may do so. The vehicle itself did not come with wheel locks and nothing is added or removed from vehicles unless options are purchased and added after sale. It was explained to the lady who viewed the vehicle that there are no tire sensors with the provided tires that came with the vehicle. Unfortunately, vehicles breakdown all the time both brand new and pre-owned. We do back every vehicle we sale with a 36 day warranty for anything safety related issues. Please let me know whom you spoke to that suggested you would be on your own with any issues and i will hold them accountable. Please feel free to contact me so that we could further discuss the matter. Your satisfaction is our #1 Priority and i would appreciate a chance to make things right. Best of regards, Roham Jamali Phone number to reach me at is 9058815002 Ex:3704

Sep 10, 2014 -

thejeep87 responded

Thanks but that's not the sale.. Must be a common issue tho. Its too late and I do not want anything from the dealership . I own my own company and have made sure to spread the word and to the government agencies I do business with. If I can keep one person to have to deal with the headache I did then I'll be more then happy .

Sep 12, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

We are Truly sorry that you feel that way. Mistakes, misjudgments and inconveniences arise in most businesses and we work hard to become better every day by learning from our mistakes and proving that we care. I am greatly sorry that we did not deliver to your expectations and would like to ensure that this doesn't happen to anyone else. Would you be kind enough to provide me with the name of the manager whom you spoke to? Like yourself i'd like to make sure that no one else goes through a bad experience when purchasing a vehicle. Again, i can not stress how sincerely sorry i am for your inconveniences. Please give me a chance to make sure other's don't experience the same thing. Thank you for your understanding. Yours Truly, Roham Jamali

Jan 27, 2015 -

North York Chrysler Jeep Dodge Ram Fiat responded

North York Chrysler Jeep Dodge Ram Fiat said on 09/10/2014 06:47 PM Hello dear valued customer, This is Roham Jamali, the project director at North York Chrysler. We take immense initiative and pride in being one of the best in business through excellence in customer service, 100% transparency in transactions and carrying the best valued proposition for every customerr. We are truly sorry that your experience has been less than satisfactory and would love to do anything in our power to make it up to you. I have personally looked into every detail of this transaction to help shed some light on what could have gone wrong. From what i can see in records ( phone calls and emails), the vehicle was picked up by a driver on the set delivery date. It has been noted in the system that the delivery was delayed due to absence of water thanks to city main breakdown and repairs. I am sorry for the delay and any inconvenience that it may have caused you. I would like to compensate you with a gas card for your troubles and would ask if you could contact me so that i may do so. The vehicle itself did not come with wheel locks and nothing is added or removed from vehicles unless options are purchased and added after sale. It was explained to the lady who viewed the vehicle that there are no tire sensors with the provided tires that came with the vehicle. Unfortunately, vehicles breakdown all the time both brand new and pre-owned. We do back every vehicle we sale with a 36 day warranty for anything safety related issues. Please let me know whom you spoke to that suggested you would be on your own with any issues and i will hold them accountable. Please feel free to contact me so that we could further discuss the matter. Your satisfaction is our #1 Priority and i would appreciate a chance to make things right. Best of regards, Roham Jamali Project Director at North York Chrysler Jeep Dodge Ram Fiat Phone 905 881-5002 Ext 3704 Email: roham.jamali@northyorkchrysler.com

September 03, 2014

Dodge grand caravan Yasir said he will try and deliver the car b4 long week end. there was no promise.He delivered before d long weekend. Great service More

by Zoher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yasir Khan
Report | Print
Oct 09, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

Thank you for taking the time to share your experience with North York Chrysler! We recognize that our business is a success because of the support of customer like you. As a token of our gratitude, we would like to personally invite you and up to three guests to attend our Customer Appreciation Movie Event. These complimentary tickets are first come, first serve, so hurry! We are giving you the first crack at tickets, because we do appreciate the time you took to post an online review. We will be opening event tickets up on Saturday Morning to our whole database. We would be thrilled to see you there! Take a look at the details here, http://www.northyorkchrysler.ca/customer-appreciation-event.htm Sincerely, Roham Jamali North York Chrysler

Oct 09, 2014 -

Zoher responded

Thanks

Oct 09, 2014 -

Zoher responded

Thanks

Oct 09, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

Our Pleasure, Thank you for your business and for allowing us to serve you better. Looking forward to seeing you there, Yours Truly, Your friends at North York Chrysler

September 03, 2014

First Car Amazing Experience I would like to say Yasir made my first experience of purchasing a car really easy and comforting and I would send anyone looking for car to see Yasir More

by Deluxen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yasir
Report | Print
Oct 09, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

Thank you for taking the time to share your experience with North York Chrysler! We recognize that our business is a success because of the support of customer like you. As a token of our gratitude, we would like to personally invite you and up to three guests to attend our Customer Appreciation Movie Event. These complimentary tickets are first come, first serve, so hurry! We are giving you the first crack at tickets, because we do appreciate the time you took to post an online review. We will be opening event tickets up on Saturday Morning to our whole database. We would be thrilled to see you there! Take a look at the details here, http://www.northyorkchrysler.ca/customer-appreciation-event.htm Sincerely, Roham Jamali North York Chrysler

September 03, 2014

Thank you North York Chrysler! After weeks of car-hunting and many unpleasant encounters, I reluctantly walked into the lot of North York Chrysler and was immediately greeted by a f More

by Farid Ameryoun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Akhvan-yekta
Report | Print
Oct 09, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

Thank you for taking the time to share your experience with North York Chrysler! We recognize that our business is a success because of the support of customer like you. As a token of our gratitude, we would like to personally invite you and up to three guests to attend our Customer Appreciation Movie Event. We would be thrilled to see you there. Take a look at the details here, http://www.northyorkchrysler.ca/customer-appreciation-event.htm Sincerely, Roham Jamali, North York Chrysler

Oct 09, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

P.S. These complimentary tickets are first come first serve, so hurry! We are giving you the first crack at tickets, because we do appreciate the time you took to post an online review. We will be opening event tickets up on Saturday Morning to our whole database. Sincerely, Roham Jamali, North York Chrysler

September 03, 2014

ram1500 Truck was advertised online with a low price. Called in and spoke to Tyler . Came in that night and purchased the truck. Dara got us approved with our More

by duckhunter4x4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Stievenart
Report | Print
Oct 09, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

Thank you for taking the time to share your experience with North York Chrysler! We recognize that our business is a success because of the support of customer like you. As a token of our gratitude, we would like to personally invite you and up to three guests to attend our Customer Appreciation Movie Event. These complimentary tickets are first come, first serve, so hurry! We are giving you the first crack at tickets, because we do appreciate the time you took to post an online review. We will be opening event tickets up on Saturday Morning to our whole database. We would be thrilled to see you there! Take a look at the details here, http://www.northyorkchrysler.ca/customer-appreciation-event.htm Sincerely, Roham Jamali North York Chrysler

September 03, 2014

dedicated to selling cars! I came in on a sold vehicle. Tyler and I went through bmw selection. Test drove 4 vehicles. Did not feel pressured into my purchase. Will be back next More

by silentrider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tyler
Report | Print
Oct 09, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

Thank you for taking the time to share your experience with North York Chrysler! We recognize that our business is a success because of the support of customer like you. As a token of our gratitude, we would like to personally invite you and up to three guests to attend our Customer Appreciation Movie Event. These complimentary tickets are first come, first serve, so hurry! We are giving you the first crack at tickets, because we do appreciate the time you took to post an online review. We will be opening event tickets up on Saturday Morning to our whole database. We would be thrilled to see you there! Take a look at the details here, http://www.northyorkchrysler.ca/customer-appreciation-event.htm Sincerely, Roham Jamali North York Chrysler

September 03, 2014

Stress free purchase Walked into our local dodge dealer looking for caravans and ran into Tyler. Explained all options needed and he narrowed it down to best "bang for my More

by Trek476
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Oct 09, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

Thank you for taking the time to share your experience with North York Chrysler! We recognize that our business is a success because of the support of customer like you. As a token of our gratitude, we would like to personally invite you and up to three guests to attend our Customer Appreciation Movie Event. We would be thrilled to see you there. Take a look at the details here, http://www.northyorkchrysler.ca/customer-appreciation-event.htm Sincerely, Roham Jamali, North York Chrysler

Oct 09, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

P.S. These complimentary tickets are first come first serve, so hurry! We are giving you the first crack at tickets, because we do appreciate the time you took to post an online review. We will be opening event tickets up on Saturday Morning to our whole database. Sincerely, Roham Jamali, North York Chrysler

September 03, 2014

very satisfied with my services I am very satisfied for choosing to buy from you because i had a great help from sam akhavan. He helped me choose a good car that i could afford! he w More

by Kavaktoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sam akhavan
Report | Print
Oct 09, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

Thank you for taking the time to share your experience with North York Chrysler! We recognize that our business is a success because of the support of customer like you. As a token of our gratitude, we would like to personally invite you and up to three guests to attend our Customer Appreciation Movie Event. We would be thrilled to see you there. Take a look at the details here, http://www.northyorkchrysler.ca/customer-appreciation-event.htm Sincerely, Roham Jamali, North York Chrysler

Oct 09, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

P.S. These complimentary tickets are first come first serve, so hurry! We are giving you the first crack at tickets, because we do appreciate the time you took to post an online review. We will be opening event tickets up on Saturday Morning to our whole database. Sincerely, Roham Jamali, North York Chrysler

September 03, 2014

2011 Mercedes c350 My father wrote off his vehicle on Monday. I saw the advertisement for a 2011 c350 for a reasonable price. After seeing all selection even tho they do More

by Benzc350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Stievenart
Report | Print
Oct 09, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

Thank you for taking the time to share your experience with North York Chrysler! We recognize that our business is a success because of the support of customer like you. As a token of our gratitude, we would like to personally invite you and up to three guests to attend our Customer Appreciation Movie Event. These complimentary tickets are first come, first serve, so hurry! We are giving you the first crack at tickets, because we do appreciate the time you took to post an online review. We will be opening event tickets up on Saturday Morning to our whole database. We would be thrilled to see you there! Take a look at the details here, http://www.northyorkchrysler.ca/customer-appreciation-event.htm Sincerely, Roham Jamali North York Chrysler

September 03, 2014

Wrangler sport I have been shopping for a wrangler sport 2 door for a couple of weeks. All dealerships said I would have to factory order a 2015. Called Tyler and t More

by Getstuck14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler stievenart
Report | Print
Oct 09, 2014 -

North York Chrysler Jeep Dodge Ram Fiat responded

Thank you for taking the time to share your experience with North York Chrysler! We recognize that our business is a success because of the support of customer like you. As a token of our gratitude, we would like to personally invite you and up to three guests to attend our Customer Appreciation Movie Event. These complimentary tickets are first come, first serve, so hurry! We are giving you the first crack at tickets, because we do appreciate the time you took to post an online review. We will be opening event tickets up on Saturday Morning to our whole database. We would be thrilled to see you there! Take a look at the details here, http://www.northyorkchrysler.ca/customer-appreciation-event.htm Sincerely, Roham Jamali North York Chrysler

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