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North York Chrysler Jeep Dodge Ram Fiat
Thornhill, ON
1,106 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,106 Reviews of North York Chrysler Jeep Dodge Ram Fiat
January 10, 2016
First Visit I recently purchased a used Ram 1500 with 40,000 km and two years left on manufactures warranty. The first two months I started having mechanical is I recently purchased a used Ram 1500 with 40,000 km and two years left on manufactures warranty. The first two months I started having mechanical issues with the truck. I purchased the truck in St Catherine's ,with an extended warranty from the used dealership. I booked an appointment with North York Chrysler to find out if they would warranty the vehicle and to look into the mechanical issues as well.This dealership is close to me and I was hoping on my first visit that things would work out. When I arrived on my visit I found out that I required a vehicle history before they would look at it. I was not prepared or aware of this situation and after taking a day off work ,I instantly assumed the worse . Then came Brenda and Leonora who found my history by speaking to the used dealership and the Vin number on the truck.They quickLy processed my information and told me the vehicle still had a warranty.They also looked at my extended warranty from an outside source and said they could honour that company.They were very pleasant and efficient on resolving my doubts . I went home with more confidence about the first visit. Later they called and found the problems which were under warranty .They needed the truck for one more day and offered me a rental Truck for the night ,at their cost.I picked up the truck and had to transfer tools from my truck for work.The rental people and the employees who helped you get my tools were very pleasant and accomadating. They called the next day to say the truck was ready.I dropped off the rental Truck and transferred my tools within 5 minutes of arriving.Signed off on the vehicle and thanked Brenda and Leonara again. It was evident ,after this two day experience,that this is a very well run and pleasant establishment.Brenda and Leonara were a huge factor and I'm sure if I dealt with someone else in the service department I would have had a similar experience. Once again Thank You C.H. More
by c.h.
Employees Worked With
Brenda and Leonora
Helpful January 10, 2016
Great Service We were I search of a new minivan and North York Chrysler was very helpful. Friendly service, comfortable atmosphere, great show room. We purchased ou We were I search of a new minivan and North York Chrysler was very helpful. Friendly service, comfortable atmosphere, great show room. We purchased our vehicle with ease and our sales rep was great. More
by Newminivan
Employees Worked With
Shawn Mohammadi
January 06, 2016
Horrible Customer Service Back in May my mother purchased 2 vehicles from this dealership. One was new and the other was used for a total of $41,000. The used vehicle has drive Back in May my mother purchased 2 vehicles from this dealership. One was new and the other was used for a total of $41,000. The used vehicle has driven less than 1000 kms since the purchase. The car should never have been sold as it is not road worthy. There are 2 different makes of tires on the car with very low tread and the struts need to be replaced as the car slides all over the road when you hit a bump or even a seam on the road. My mother spoke to the Salesman who sold her the vehicle and he requested we bring it in for an inspection. I took it back to the dealership and they wouldn't even look at it unless I paid $71 for the inspection which I refused. Yogi, the Sales Rep refused to eat the cost as a good will gesture knowing they sold my mother an unsafe piece of junk. She paid $8500 and they offered to buy it back for $5000. My mother has been a customer for over 20 years and has never bought a car elsewhere and they always paid cash. The customer service we received was disgraceful. In the end, no resolution was met so my mother is now forced to take it to her mechanic and have it fixed at her cost. We would definitely not recommend this dealership to anyone and we will not be buying another vehicle from them again! More
by farawayeyes
Employees Worked With
Yogi
January 05, 2016
Warning warning!!!! Smooth cheats! I went in to buy a vehicle as the price seemed right, all went well until we got to the trade in value. That's when they teamed up against me and used I went in to buy a vehicle as the price seemed right, all went well until we got to the trade in value. That's when they teamed up against me and used pressure started and tried to ripped me off! My car has a market value of $19k and I'd gladly take $15k for it but they would only offer $12 for it. So they rigged the numbers to appear that they were giving me my $15k, and I was about to sign the paper when my wife caught this and when I comforted them about this they brought in the manager who tried to pressure me,Mathew also had one other salesman stand outside the office saying he's there because someone else is here to buy the vehicle, they also had someone standing in the upper level just listening and acting like watch out person. When I got to this point I thought enough is enough! I decoded to leave the deal because I wasn't going to be ripped off and this was the worst pressure tactic I've ever been exposed to. These people should be asamed of them selfs as they have a open hand to greet you and yet the other hand in your pocket. I was almost ripped off and they tried to do this with a smile and when caught they started the pressured. Stay away from this dealership, they seem friendly but quickly change. As a note when I was leaving, everyone in the showroom stared at you with disgust, like you did something wrong. This is no way to treat someone. Don't believe the so called great reviews. When something doesn't go they way......watch out! More
by Ramguy
Employees Worked With
Shawn and sales manager Michael
January 01, 2016
Always professional, and friendly Sara, and Shahab have always taken great care of me, and my family. Very professional people, who seem to have fun on a day to day basis. I think al Sara, and Shahab have always taken great care of me, and my family. Very professional people, who seem to have fun on a day to day basis. I think alot of people take the time to critizize, but not alot take the time to say thank you. They staff always, make sure if my vehicle is not finished service, I would have a rental vehicle. I have been going to this dealership for more that 18 years, and will continue. More
by RandyN
Employees Worked With
Sara Jane, Shahab
December 30, 2015
Worst dealership EVER! Trust me and stay away from this dealership. The sales department doesn’t give a crap after they’ve sold the car to you and then there is the serv Trust me and stay away from this dealership. The sales department doesn’t give a crap after they’ve sold the car to you and then there is the service department…..WHAT a nightmare!!!! Too many horrible things to list but I will mention this so everyone stays away from this dealership. If they cannot resolve the issue with your vehicle which is covered under warranty or even if they damage your car, they will start ignoring you and hanging up the phone. The service manager even hung up the phone on me!!!!! Seriously!?!?!?!?! More
by RS
Employees Worked With
Paulo, Sarah, Sarah's boss
December 28, 2015
Smooth and professional I was in the market for a crossover and went to different dealerships to test drive different vehicles. I'd rank North York Chrysler at the top of my I was in the market for a crossover and went to different dealerships to test drive different vehicles. I'd rank North York Chrysler at the top of my list of dealers who welcomed me warmly and were there to answer my questions without using any sale schemes on me. The salesman I worked with was Amin Rostami. He was very helpful and accommodated my busy schedule to the best of his ability. He was very approachable, respectful and friendly. Thanks Amin. More
by Danial Sh
Employees Worked With
Amin Rostami
December 23, 2015
Out of Town Buyer I purchased my newest car through Cyrus and he went above and beyond for me. As an out of town Buyer it was important that we communicate regarding t I purchased my newest car through Cyrus and he went above and beyond for me. As an out of town Buyer it was important that we communicate regarding the condition of the vehicle and it's availability on the day I could visit. Cyrus gave me his personal number and was available even on his day off to update me. The car was exactly as described and I'm even working with the dealership to get a pair of sunglasses shipped that were accidentally left in my trade in. Thanks! More
by Kristi D.
Employees Worked With
Cyrus
December 08, 2015
Terrible service Dealt with John Paul and had a terrible terrible experience. Didn't feel welcomed at all. Didn't feel like he was willing to help. When I spoke about Dealt with John Paul and had a terrible terrible experience. Didn't feel welcomed at all. Didn't feel like he was willing to help. When I spoke about potentially looking into lowering the price a little, he was rude and obnoxious and simply said "no. there's a reason we sell so many cars and our price is always fixed". I was unable to find that "reason" in his attitude. It felt like he was stuck there or something. Was considering a Jeep wrangler Sahara More
by Moe
Employees Worked With
John Paul
November 29, 2015
Five Star dealership I just bought my vehicle from sales associate Shawn. I'm giving five stars to him, he is very professional, patient. his service was excellent! i wil I just bought my vehicle from sales associate Shawn. I'm giving five stars to him, he is very professional, patient. his service was excellent! i will highly recommend him. More
by James.R
Employees Worked With
Shawn
