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North York Chrysler Jeep Dodge Ram Fiat

Thornhill, ON

3.3
1,110 Reviews

7200 Yonge St

Thornhill, ON

L4J 1V8

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1,110 Reviews of North York Chrysler Jeep Dodge Ram Fiat

September 03, 2017

Surprisingly poor repair service I have a 2011 Dodge Grand Caravan purchased brand new from this dealership. Besides regular maintenance, there have been two major repairs so far. Bot More

by Jing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service advisor: Shan Merinnage, Technician: 2581
Oct 04, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hello, Let us start by apologizing for not meeting your expectations. We reviewed your complaint with the Service Manager as well as the General Manager of our dealership. What we understand is that your vehicle was at some other dealership for service and then you brought it to our dealership for service because the problem wasn’t resolved over there. Once it was serviced by us and ready to go, you picked it up from our dealership and a few days later you noticed all the issues that you have mentioned above. When you raised these concerns, your Service Advisor, the General Manager and the Service Manager, all advised you to bring in the vehicle to our dealership at your convenience so that we can look at it together with you highlighting your concerns. However, you requested to get it looked at some other place and invoice us for the same. The service advisor, as well as the manager, informed you that this was unacceptable as we would not know what was wrong in the first place without looking at the car. We would still like to let you know that if you wish to come in and get your vehicle looked at, we would gladly do it for you and also address all your concerns appropriately. If you have any further questions, you can reach out to the Service Manager, Sarah-Jane Finlay at +1-905-881-5002 and she would be happy to help you out. Regards, Your Friends at North York Chrysler.

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September 01, 2017

Very kind and personal Shaun and Amy at NorthYork are so wonderful! They were very knowledgeable and gave me so many options and did not pressure me into a decision whatsoev More

by Ash23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy kearns, Shaun
September 01, 2017

Wonderful people The Parts manager is very knowledgeable, helpful and friendly! I needed coolant in van cauwe mr lube told me that ut was low, she came out and looked More

by Sj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy
September 01, 2017

Amazing customer service I went in today to look for a car. Saam Arzanipour was very friendly, knowledgeable and was very professional. Will definitely come back to look for m More

by Danny9445
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saam Arzanipour
September 01, 2017

Amazing Service!!!!!!!! Went to this dealership to see if there was anything for my needs and thanks to their huge selection and great staff, I was able to find the car that More

by farhad shademan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saam Arzanipour
September 01, 2017

Great Prices and Great Staff Amazing staff at this dealership was very happy with the service provided. The employee helped pick the right car at the right price for my needs. Ove More

by vero vero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saam Arzanipour
September 01, 2017

Great Service Very kind and knowledgable staff. Huge inventory to choose from. You never feel pressured especially with Saam. He found everything i needed in my car More

by Behrooz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saam, Arzanipour
September 01, 2017

Excellent Service I've been bringing my 2010 Jeep Wrangler to be serviced here since 2011. They are always honest, fast, affordable and helpful. The service manager, More

by CHris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah-Jane, Johnathon
September 01, 2017

excellent service The sales named Jeff is very good, help me a lot to choose the car , good customer service! I like that! Nice place too! Thank you More

by Akiyo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
August 30, 2017

Worst dealership ever. It was my first time punching a vehicle from a dealership. I had a jeep and wanted another jeep. They gave me a decent sale...well so it appeared. The More

by Angryjeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amid,
Oct 04, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hello, Apologies for your below par experience at our dealership. We would like to know more about your issue and look into it to find out what exactly happened. It would be really helpful if you can share some more details with us at info@northyorkchrysler.com. Here at North York Chrysler, we believe in providing customers all the information they seek so that they can make an informed decision. We want the customer to find their perfect car, their way. Once we find out what the exact issue was, we’ll get back to you with an answer. We apologize once again for all the inconvenience caused. Regards, Your Friends at North York Chrysler.

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