North London Toyota

I am blessed to have worked with Dave Antonucci as my sales rep for my new Toyota. He is very professional, thorough, kind, and In my estimation a top notch representative of Toyota, I feel privileged t sales rep for my new Toyota. He is very professional, thorough, kind, and In my estimation a top notch representative of Toyota, I feel privileged to have him as my Toyota dealer; Dave, you're the very best. Liz Moir More

We purchased a 2024 Toyota RAV4 Hybrid Premium Package from Rick Petrella recently. Rick's knowledge, experience, passion and caring about his customers' vehicles made him an exceptional automobile produc from Rick Petrella recently. Rick's knowledge, experience, passion and caring about his customers' vehicles made him an exceptional automobile product advisor. I recommend Rick to anyone who is looking for a vehicle. More

Ramsn was my sales for my used Toyata Highlander. He is professional and help regarding the product and service. I remember when I asked him about the winter tires, he sent the price quotes very quic He is professional and help regarding the product and service. I remember when I asked him about the winter tires, he sent the price quotes very quickly and helped me book the appointment to install the winter tires. More

Very convenient to buy a car, and the service provided by Ramsn is also excellent Ramsn is also excellent More

Aiden Graham was our sales and product advisor for our new Toyota Corolla today . Aiden is very knowledgeable,professional , helpful ,patient . We received fantastic service from him Thank you ! David and new Toyota Corolla today . Aiden is very knowledgeable,professional , helpful ,patient . We received fantastic service from him Thank you ! David and Liya Vayner . More

Beware of unexpected price increase. I ordered a car from North London Toyota and waited. The salesman called to say the vehicle would be arriving soon. I said that I was still interes I ordered a car from North London Toyota and waited. The salesman called to say the vehicle would be arriving soon. I said that I was still interested. Dealer then emailed a detailed pricing offer. I emailed my acceptance to the pricing offer. A month later, I came in to get the car. I was not advised, but discovered the price was $700 higher than agreed. I was upset, but I had made arrangements and needed the car, so I paid the $700. I complained to Toyota Canada who said it was a dealer issue and the dealer would call me. The dealer never called. I complained to OMVIC who said that it was a dealer issue and the dealer would call me. The dealer never called. Not happy with North London Toyota. More

My wife and I had Aiden Graham helping us choose a vehicle. He was helpful but not intrusive. He had a suggestion and when it wasn't taken he gave us no pressure. This was an easy process thanks to vehicle. He was helpful but not intrusive. He had a suggestion and when it wasn't taken he gave us no pressure. This was an easy process thanks to Aiden. Unfortunately he won't tell Japan to hurry up and bring us our Venza! Look forward to connecting with Aiden for the actual delivery. I recommend that you ask for Aiden. More

The worst place to deal with. Bunch of idiots who thinks they are working as charity. They themselves set idiot rules. If you pay commission you can skip the queue of waiting for Bunch of idiots who thinks they are working as charity. They themselves set idiot rules. If you pay commission you can skip the queue of waiting for cars More

Adam helped me with the purchase of my new Toyota Prius. He was very patient and never rushed through any of the explanations. I will recommend him to my friends. He was very patient and never rushed through any of the explanations. I will recommend him to my friends. More

I have been into the dealership twice in two days. Nothing but the run around. I went in to specifically lease a RAV4 hybrid limited, and pay the whole lease off up front, from the equity of my trade Nothing but the run around. I went in to specifically lease a RAV4 hybrid limited, and pay the whole lease off up front, from the equity of my trade in - which was conveniently $7000 lower than 5 other dealerships’ evaluation. It took them 2 full days to even get an evaluation. The manager, Scott Van xxxx, was rude, aggressive, abrasive and dismissive. He told me that in his 16 years of working in the car industry, no one has ever paid off their lease up front. And that their computer system didn’t even allow a deal like this to go through. He seemed very inexperienced, and dumbfounded that someone wanted to prepay their lease terms. He then, like a smart xxx, said to me “can I ask you a question?”, I replied “yes”, he said if 5 other dealerships offered you $7000 more, why don’t you just go deal with them instead?” To which my response was, “this is the only RAV 4 hybrid limited car I can find in Ontario, with the exact specs I want. I’m willing to take less on my trade so I don’t have to wait 6+ months to get one.” Has anyone ever heard of a car dealership manager going out of his way to lose a sale ? He did everything he could to not sell me the car today and put up roadblocks. I have purchased many vehicles in my time, and this is by far the oddest experience to date. I had to chase them for their business, instead of them chasing me for mine. Beware. Scott Van xxxx’s an aggressive person who really should learn some customer relations. Especially as a car dealership manager. More