I recently went to North London Toyota for an oil change. When I returned to get my vehicle later the same day, I was given an invoice that indicated my vehicle needed the following work:
Lower control arm......................$713.02
Right side head gasket leaking ... $4054.34
Alignment with new parts...........$134.47
Rear shocks................................ $456.50
When I reacted with shock, I was told, “ well the vehicle is 9 years old”. I want to point out however, that my vehicle only has a little more than 106,000 kilometres.
I left the service department still in shock and after talking to family members, I took their advice and made an appointment with an independent mechanic to get a second opinion.
I was again shocked when I was told by this mechanic that my vehicle is in excellent shape and that it didn’t need the work that North London Toyota recommended.
A short time later, my husband and I went back to North London Toyota and talked to the service manager, Mike about the falsely recommended work. He suggested that we come back so the shop foreman, Dave could look at my vehicle and evaluate it for a third opinion. We did this the following day and Dave indicated the shocks did not need to be replaced, the control arm was slightly worn but did not need to be replaced and although there was slight seepage in the gasket, he would not have put leaking head gasket on the invoice.
I am not looking for any form of compensation, in fact I will never return to North London Toyota for service or to buy a vehicle. I have totally lost all faith in Toyota. There is a serious ethics problem at this Toyota dealership which needs to be addressed.
I have always been a believer in the Toyota product and my present vehicle is my fourth owned Toyota. In fact, in my extended family, five people own Toyotas, mostly because my husband and I have had such good solid reliable Toyota vehicles. Unfortunately, my recent experience has changed my opinion and my next vehicle will not be a Toyota.