North Bay Toyota

Not impressed On Tuesday 13th November at 10:00 am took my 2018Tundra in to have air bag sensor replaced due to recall. Also requested oil change and regular mainte On Tuesday 13th November at 10:00 am took my 2018Tundra in to have air bag sensor replaced due to recall. Also requested oil change and regular maintenance if possible. Advised that it would not be ready until 3 pm. 3 pm came and I had not received a call that it was ready. I was called at 4:10 pm advising my vehicle was ready. Attended dealership and employee was on phone talking to a customer and then left to see if she could find who had called the customer from I believe. Returned and then proceeded to serve another customer who had just walked up to the counter. I have been a Toyota customer for a long time and was not impressed with the service department. A courtesy call would have been appreciated advising that my vehicle would not be ready at 3. More

Everyone was awesome! Service was excellent. Customer service was awesome. Recall will be followed with. Car was washed before pick up. Always a pleasant experience when de Service was excellent. Customer service was awesome. Recall will be followed with. Car was washed before pick up. Always a pleasant experience when dealing with this car dealership. More

Prompt and courteous as usual Had my winter tires installed. Was in and out in 45 minutes. Fast and courteous service. Will be hard to buy anotehr car or get my Venza serviced anyw Had my winter tires installed. Was in and out in 45 minutes. Fast and courteous service. Will be hard to buy anotehr car or get my Venza serviced anywhere but North Bay Toyota, Thank you North Bay Toyotata More

Great service Have purchased 3 vehicles from North Bay Toyota, all through Shane Grant, who has been exceptional to deal with. Have been very pleased with the prese Have purchased 3 vehicles from North Bay Toyota, all through Shane Grant, who has been exceptional to deal with. Have been very pleased with the present service staff. Ray Brunette More

Great service. I'm on my second vehicle from North Bay Toyota and I am still amazed at how consistently friendly, courteous, and helpful they are! On my last visit, I'm on my second vehicle from North Bay Toyota and I am still amazed at how consistently friendly, courteous, and helpful they are! On my last visit, Kevin took great care of my vehicle and Karen in parts was spot on communicating the timeline for my service and making sure the right parts are there when they need them. More

So Efficient I was given a courtesy phone call reminder of an oil change and service that was due on my 8year old Toyota (purchased through this dealership new) & I was given a courtesy phone call reminder of an oil change and service that was due on my 8year old Toyota (purchased through this dealership new) & decided to try the online booking option. I was very happy to see I could get booked in the very next day, and the dealership not only sent an email confirmation but also a reminder call! Every employee is prompt, informative, helpful and courteous. I need a pickup and drop off and they were right on time. The free car washes are such a smart way to keep happy Toyota customers for life. More

Great Service Experience My recent visit was another great service experience. Mr. Peters is a delight to deal with. He is what you would expect a service advisor to be - high My recent visit was another great service experience. Mr. Peters is a delight to deal with. He is what you would expect a service advisor to be - highly knowledgeable, cares about the customer experience and has a passion for cars and trucks. Thanks to the NBToyota team who keeps my vehicle on the road. D More

Par Excellence! I am thrilled with both the sales staff (particularly Mike Stronach) and the wonderful service at North Bay Toyota. I will certainly spread the good n I am thrilled with both the sales staff (particularly Mike Stronach) and the wonderful service at North Bay Toyota. I will certainly spread the good news. More

Great service Everyone at this location is incredibly friendly and they are a huge reason why I keep coming back to them for everything I need done. Customer servic Everyone at this location is incredibly friendly and they are a huge reason why I keep coming back to them for everything I need done. Customer service is the most important thing to me and these guys nail it. The only genuine complaint I have is on occasion things aren't communicated well between staff and it has in the past resulted in me having to schedule an extra service visit due to the lack of communication. More

Fantastic employees. Great service!! I am extremely pleased with my new car and would recommend Toyota to everyone. They have great employees who are very dedicated to their jobs!! I am extremely pleased with my new car and would recommend Toyota to everyone. They have great employees who are very dedicated to their jobs!! More