North Bay Toyota

I had just purchased my Rav4 two months ago and I had to have a new battery installed because it was finished. I don't think I should have had to pay $500 when I only had my car for a couple of months. I f have a new battery installed because it was finished. I don't think I should have had to pay $500 when I only had my car for a couple of months. I feel that they should have checked everything to make sure that the car was reliable, dependable and safe to drive. Thank goodness that the TWO times that my car would not start, I was in my driveway. The mechanics. if they had tested the battery the first time, would have discovered the battery problem the first time I took it in. In my opinion, since I only had the car a couple of months, I should not have had to pay for a new battery. I am not impressed. I have been dealing with Toyota for over 14 years (with my previous car) and I feel that I should have been treated better. More

Staff was friendly and personable and extremely helpful during our difficult time while we required maintenance and a rental over Christmas during our difficult time while we required maintenance and a rental over Christmas More

Had an unexpected problem with my vehicle that required immediate service. The service department managed to get me in quickly and I waited while the problem was rectified - the work was comopleted with 30 immediate service. The service department managed to get me in quickly and I waited while the problem was rectified - the work was comopleted with 30 min. Thank you so much! More

The staff member, Lori, was very pleasant and helpful. She went out of her way to make sure that I was satisfied. She went out of her way to make sure that I was satisfied. More

Had problems with my vehicle and they took it in almost immediately upon arrival. Communication was excellent in describing problems. They fixed my vehicle in no time. Was very pleased with everything. Tha immediately upon arrival. Communication was excellent in describing problems. They fixed my vehicle in no time. Was very pleased with everything. Thank you Toyota! More

Always excellent service at this dealership. The staff are always friendly and helpful and job done on time. The staff are always friendly and helpful and job done on time. More

My service took 3 hours before I got my car back while I was waiting on site the people are nice but I was told it would take 2 hours was waiting on site the people are nice but I was told it would take 2 hours More

The service today was once again exemplary. The work was completed in the time estimated and I had the car returned back to me with a couple of hours. Thank you again for the great service. The work was completed in the time estimated and I had the car returned back to me with a couple of hours. Thank you again for the great service. More

Fast and helpful service. I can always count on quality work and service when I go I can always count on quality work and service when I go More

Even though I bought a lower priced used car Nathan made me feel as I was purchasing a high end vehicle. He’s treatment towards customers does not change based on value of the purchase. You’ll get 110% out me feel as I was purchasing a high end vehicle. He’s treatment towards customers does not change based on value of the purchase. You’ll get 110% out of Nathan regardless of money! Thank you so much! More