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North Bay Toyota
North Bay, ON
692 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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692 Reviews of North Bay Toyota
July 09, 2021
2017 rav 4 glove box problem for about 2 years .Had it looked at at least 5 times since . Should have been covered under 3 year 60000 km warranty. Never properly fixed at the time now i am told it is not looked at at least 5 times since . Should have been covered under 3 year 60000 km warranty. Never properly fixed at the time now i am told it is not covered . I will not pay 880.00 dollars to fix Not happy . More
by ron
Employees Worked With
unknown
Helpful June 21, 2021
Good morningI understand the Covid protocols and the Good morning I understand the Covid protocols and the need to sit outside while your vehicle is being serviced. However, sitting in the wash bay, try Good morning I understand the Covid protocols and the need to sit outside while your vehicle is being serviced. However, sitting in the wash bay, trying to get out the wind and rain and 14C weather on a very uncomfortable chair with no coffee for two hours after driving for three hours to get vehicle serviced? Leaves room for improvement? But on the positive side of things, paperwork was ready as soon as my vehicle was serviced as the need for heat was first thing on the list. More
by Norm
Employees Worked With
Not sure
June 02, 2021
Service is less than ideal. Repeating the same thing to correct account info. No way to leave message about needing an appointment. Which I tried because app isn’t great. Only to leave a message during bus correct account info. No way to leave message about needing an appointment. Which I tried because app isn’t great. Only to leave a message during business hours and not hear back. More
by northpoll
Employees Worked With
Can’t recall
May 08, 2021
I leased my vehicle from Toyota in 2017 had excellent service until this last year. I have brought my car in half a dozen times in the last year for the same issue. They drive it for 2km to and from the service until this last year. I have brought my car in half a dozen times in the last year for the same issue. They drive it for 2km to and from the dealership (I checked the odometer) which is basically around the block and keep telling me they don't "hear" the noise I'm describing (it's a strut issue). Finally this past week I brought it in and they say they know what it is, ordered the part, fixed it. I picked up my car after hours as I was working late. Go to drive it home, just to find out, it is in fact not fixed. Very disappointed as I feel they are just trying to outlast my warranty without fixing the real issue. The customer service from the service clerk has been great, it's the mechanic(s) that seem to be the issue More
by alyssat
Employees Worked With
Peter/Lynn
May 01, 2021
Did not tell me the machine to reset my tire monitor was not working on 29 April 2021, I returned on 30 April 2021 and was told to call back Monday to see if machine was fixed so I could have the my tire m not working on 29 April 2021, I returned on 30 April 2021 and was told to call back Monday to see if machine was fixed so I could have the my tire monitor reset. Your people should have told me this on 29 April. Doug Warwick More
by douglas.warwick
Employees Worked With
Julia
April 25, 2021
Excellent service! Needed a ride home and a pick-up to get my car. Very accommodating. Lovely gentlemen driving the shuttle. Thank you very much. get my car. Very accommodating. Lovely gentlemen driving the shuttle. Thank you very much. More
by diannecerka7
Employees Worked With
Don’t know the names.
April 23, 2021
Excellent service experience with great desk service and a special shout out to Roberto Tignanelli for the guidance as my hubby was detained and could not bring the car in! Thanks everyone for your help, al a special shout out to Roberto Tignanelli for the guidance as my hubby was detained and could not bring the car in! Thanks everyone for your help, always appreciate the friendly staff and great professional service. Once we owned a Toyota it was difficult to even try other vehicles. Attention to detail is a plus and very appreciated! G J Norman More
by Jeanjine
Employees Worked With
Great new young man and patient trainer and of course our great salesman Roberto Tignanelli
April 14, 2021
It is always a pleasure dealing at north bay toyota .very friendlily staff and knowledgeable. I would recommend to anyone.had my vehicle serviced and back to me in very good time. .very friendlily staff and knowledgeable. I would recommend to anyone.had my vehicle serviced and back to me in very good time. More
by verardi
Employees Worked With
LYNN
March 27, 2021
Recall for fuel pump replacement went very well----no gas smell as the tank was at one quarter tank as requested. Car seems to have more pep and no hesitation now..Will see in the future if gas mileage is be smell as the tank was at one quarter tank as requested. Car seems to have more pep and no hesitation now..Will see in the future if gas mileage is better or worse. More
by bluckett
Employees Worked With
Service Dept.
