Newmarket Hyundai

Trash cars. I went to service my car with the dealer and all I got in return was a engine light warning. They even tried to charge me $140 just to scan the code with whatever the mechanic broke. Terrible cu all I got in return was a engine light warning. They even tried to charge me $140 just to scan the code with whatever the mechanic broke. Terrible customer service, I’m hopping the Hyundai Aurora is better than this More

The service department is the worse I’ve ever seen. Brand new 2021 Elantra less than 3000km took it in for rattles in the door and back brakes have a clunking noise. They told me they were going to o Brand new 2021 Elantra less than 3000km took it in for rattles in the door and back brakes have a clunking noise. They told me they were going to order parts. They called me a couple weeks later saying the parts were there. I went in dropped off the car they called me a couple hours later to say the parts were not there….. After a few weeks parts arrived, went in they kept the car for a few hours and after I got the car back the noise was exactly the same. They told me to come back on following Monday at 2 PM and leave the car that they would have a loaner for me. Monday come as I’m driving to the dealer I get a call from the service advisor saying that the technician was leaving early and they can’t work on my car. I said ok I’ll just leave the car as long as you need since you are giving me a loaner. The advisor says “oh we don’t have a loaner available” I don’t know when I will have a loaner…..” So basically I’ve made 3 visits to the dealer and got absolutely nothing done. AVOID THIS DEALER THEY ARE REALLY BAD. More

Horrible service. Very unprofessional. Least accommodating dealership I’ve been to with the worst staff. Have taken my vehicle back SIX times for the same problem they can’t seem to fix. accommodating dealership I’ve been to with the worst staff. Have taken my vehicle back SIX times for the same problem they can’t seem to fix. More

I Went into Hyundai by myself just to browse. Since i was by myself i was extremely nervous because i didn't want to look like a lost puppy since i did not know much about cars. But as soon as i walked in i by myself i was extremely nervous because i didn't want to look like a lost puppy since i did not know much about cars. But as soon as i walked in i felt so welcomed by the team. Everyone there was so friendly and made me feel super comfortable. Thank you to my sales agent James who was so pleasant to do business with. He went above and beyond for me and even ended up purchasing a 2021 Kona from him. To James and the entire Newmarket Hyundai team, thank you so much for the exceptional customer service. More

so it happened yet again...........brought vehicle in for oil change, was told I needed something replaced to the point that I had to sign a waiver to get car back. Took to another mechanic who I know & lo & oil change, was told I needed something replaced to the point that I had to sign a waiver to get car back. Took to another mechanic who I know & lo & behold YES it did need a part replaced, but NOT the 1 on the estimated, a cheaper part... the old saying is ALWAYS get a 2nd opinion !!!!!!!!!!!!!! More

Had my vehicle in for service a few weeks ago, thought it was the engine and as it turned out it was not. Krissy was amazing she went through everything with me explaining what was needed to be done and what was the engine and as it turned out it was not. Krissy was amazing she went through everything with me explaining what was needed to be done and what the price would be. I was very pleased with the service that I got, cant say enough about Krissy she was awesome and is a great asset to your team. I also dealt with Dan and Arsalan both were very professional and were very easy to deal with. All of the staff there was great and very help. I will definitely be back for service and when i am ready to buy again. More

My wife and I purchased our third Hyundai Elantra from Newmarket Hyundai...I can’t say enough good about them,we were treated like royalty Newmarket Hyundai...I can’t say enough good about them,we were treated like royalty More

Krissy was very kind and informative. She broke down exactly what was wrong with my car, explained it thoroughly, and even added a small discount with the total pricing, since I was tight in finances. S exactly what was wrong with my car, explained it thoroughly, and even added a small discount with the total pricing, since I was tight in finances. She even went above and beyond by giving me a free Hyundai bag. I really appreciated her honesty and professionalism. I will definitely be asking for Krissy's service again. Thank you! More

Great dealership. Have dealt with them for years now and I am always happy with their service and attention to detail. The facility is amazing and we will continue to use them for all our Hyundai needs! I am always happy with their service and attention to detail. The facility is amazing and we will continue to use them for all our Hyundai needs! More

I took my vehicle in to have it serviced as my vehicle will not go into reverse sometimes and will pop out of gear, my door would only open from the inside and my engine light was on. While explaining will not go into reverse sometimes and will pop out of gear, my door would only open from the inside and my engine light was on. While explaining to the lady that works in service she was EXTREMELY rude and tried to argue with me saying that if the vehicle doesn’t do these things while it is there that I will have to pay for the service fee as there is nothing they can do. After being really rude to my grandmother and I she said there is a recall on my vehicle for the door. The lady then told me to bring back the vehicle when it is not going into reverse and drive it right there. Which is exactly what I did as that morning on my way to the Newmarket Hyundai I could not get it into reverse. After about 3 hours I called Hyundai to see when my vehicle will be ready as I had to go to work and needed to know if someone else had to pick up my vehicle for me the person on the phone answered very rudely and said “we’re busy today and have no idea when your vehicle will be ready”. I then asked them to call my mom at a different number when the vehicle was ready so she could drive to Newmarket and pick it up. When the vehicle was ready they completely ignored my request to call my mom and I could not answer the phone as I work on a queue. When arriving to pick up the vehicle they told my grandmother that there was nothing they could do to fix my reverse and this is the second time it has been taken there to be fixed and that the engine light they believe is just a fluke and they have turned off the light, but it would probably do it again. The lady also advised that the mechanic didn’t even write anything down in regards to the engine light so she doesn’t know what is wrong with it. I have never received such ignorance or horrendous customer service in my life. I actually never want to take my vehicle back there again as they made me feel like a burden. I have purchased two Hyundai vehicles from this location and I WILL NEVER purchase another one. I have decided to take my business else where and will be trading in my vehicle and will never purchase a Hyundai again. Also, everyone I have talked to after this incident that has been to the Newmarket Hyundai has also said how terrible there customer service is. More