NewRoads Chevrolet Cadillac Buick GMC

Glad to see customer service is finally back at this dealer and with Alex. We have bought new cars before but never have we ever been treated like we matter and they wanted our business. Alex was the dealer and with Alex. We have bought new cars before but never have we ever been treated like we matter and they wanted our business. Alex was the most respectful and kindness sales person we have come across in a very long time, he listened to what we want and when we finally got the vehicle has done more than expected by us to make sure everything was to our liking. He has gone beyond our expectation for customer service. I would highly recommend Alex. From a very satisfied customer. K & R Pinarello More

My wife and I recently purchased a new Silverado. I was shopping for a truck to use this summer for camping. I was introduced to Alex and we spoke about our needs for pulling a larger travel trailer. With shopping for a truck to use this summer for camping. I was introduced to Alex and we spoke about our needs for pulling a larger travel trailer. With just a few questions Alex was able to suggest several vehicles. As the questions got more detailed he was able to start eliminating some vehicles and within a few minutes made a suggestion about a 2014 Silverado. Within a relatively short time Alex went to the lot and re-appeared with a vehicle. He showed me the features that we spoke about and then I was off for a test drive. To make a long story short two days later we had completed the deal for the truck. I would also like to mention our meeting with Kerry to set up the financing - again very efficient and no real pressure to take extended warranties but with her explanation of all the features we did settle on several add ons. The deal was completed and we are now enjoying our new ride. Thanks to everyone at New Roads. Michael and Moira More

I just recently purchased a 2014 GMC Sierra All Terrain from New Roads. Alex was my salesman and he was very knowledgeable with all of the features of the truck and he sold it well. He was very helpful in from New Roads. Alex was my salesman and he was very knowledgeable with all of the features of the truck and he sold it well. He was very helpful in trying to get the truck to fit my budget and was very professional answering my questions and didn't treat me like just another sale. Alex gave me very competitive pricing and worked with me to find the truck that I liked in a very short timeframe. The whole process was quick and to the point, no back and forth or any nonsense, the way buying a car should be. All of the paperwork was done through Mary-Anne, who made the mountain of paperwork quick and painless. Thank you both Alex and Mary-Anne, and the whole team at New Roads for making the whole process enjoyable. If you are in the market for a new vehicle, do not hesitate to contact Alex, he will point you in the right direction. More

I purchased a Malibu from NewRoads and am very happy with the experience. Mr. Leadbeater was wonderful in guiding me through the process of which car best suited my needs all while staying within my budget the experience. Mr. Leadbeater was wonderful in guiding me through the process of which car best suited my needs all while staying within my budget. He listened, was professional, patient and polite. He was knowledgeable in answering all my questions, and took all the time necessary to explain the details. Purchasing a car can be stressful and Mr. Leadbeater made this a positive and relaxed experience. Thank you Mr. Leadbeater. I will certainly refer my family and friends to you, and highly recommend that everyone visit you for their next purchase. More

We recently bought a 2014 ATS performance from Alex at NewRoads (Feb 2014). I spent over a month's time test-driving a plethora of sport sedans, along with negotiating back and fourth with various dealer NewRoads (Feb 2014). I spent over a month's time test-driving a plethora of sport sedans, along with negotiating back and fourth with various dealers (BMW, Audi, Benz & Cadillac). We made the decision late February that the 2014 ATS was going to be the new car added to the driveway. Now the question was…. “Which dealership will we purchase the car from?” I asked around on social media if any of my friends/family knew of a reputable Sales Rep/Dealer. A number of responses came back, but one stood out specifically… “The Cadillac Kid, Alex Schaffernicht”… I searched for his profile on Facebook one Saturday evening. Alex responded to my questions immediately. Over the next 45 mins (still communicating online) Alex was able to provide various model package/costing/insights. Like most dealers he could have told me to come and see him during work hours… but he didn’t. He offered his excellent level of customer service right from the get-go. It was Saturday night people! He cordially stuck with me until I was done asking questions. By Monday night, Alex had helped me find my new car! By Thursday night I was leaving NewRoads in my new 2014 ATS performance. On top of the fantastic sales experience with Alex, Marilyn Pearn delightfully ensured that all of the financial material was taken care of in a timely, efficient manner. I cannot speak highly enough about my ATS purchase experience at NewRoads. Alex and Marilyn were both supportive and transparent through the entire process. If you’re looking for a GM vehicle, look no further than NewRoads GM with Alex Schaffernicht & Marilyn Pearn. Thank you Alex & Marilyn for making this purchase stress free and rewarding! More

Needed a vehicle as mine had packed it in. Went to New Roads GM Feb 19/14 and was welcomed by Ray Balanger in the used car department. He was professional in his manner and was very helpful. We had a test Roads GM Feb 19/14 and was welcomed by Ray Balanger in the used car department. He was professional in his manner and was very helpful. We had a test drive in a 2012 GMC Sierra, and decided it was a perfect fit .Ray explained all the features of the vehicle to my wife and I, which was very helpful. We decided to go ahead with the purchase. We'd also like to thank Jason Joerges and Mar-Anne Hart for there help and professionalism. We picked up the truck on Saturday the 22nd. and all paperwork was looked after promptly which made our purchase a breeze. Thanks again to the New Roads team and we will highly recommend New Roads GM to our friends. Stephen Jensen More

I am very happy with my 2014 Cruze and thanks to Alex! He helped me figure out what would work with my budget and what's best for me. He is very professional, accommodating and really knows his craft. I He helped me figure out what would work with my budget and what's best for me. He is very professional, accommodating and really knows his craft. I would definitely recommend Alex to all my friends and acquaintances who are in need or planning to buy a car to go and see him. Excellent service! More

From the day I walked in, minutes I met Ray I knew he would help me find the perfect car. But not any car, the car I had in mind and loved. I saw the Dodge Dart on the lot and automatically fall in love, would help me find the perfect car. But not any car, the car I had in mind and loved. I saw the Dodge Dart on the lot and automatically fall in love, he took me for many test drives to make sure it was the right one. Laughed about how much more I knew about some cars. I began to find a friend not a sales person. After I knew I wanted the car, he did everything to make sure that happened and I drove away with a smile. He kept in contact with me, and was very helpful. Never felt like I didn't know what was going on. He is an amazing Sales Man, and I will recommend him to anyone that is ever looking for Used Cars. Glad I got to enjoy this experience! Thanks Ray for the smile, as I drive off with my 2013 Dodge Dart SXT :) Emily. More

The New Roads experience was a positive one for us. Beginning with the first telephone call when the phone was answered promptly and cheerfully right up to the delivery of my new Cruze diesel. Alex wa Beginning with the first telephone call when the phone was answered promptly and cheerfully right up to the delivery of my new Cruze diesel. Alex was a great help in getting me into a car in the timeframe I needed and in helping me to decide which Cruze was right for me. He was always welcoming and professional and is very knowledgeable about the cars he is selling - and about cars in general. Marilyn and Mary-Anne also did a great job in walking us through the financial side of the experience so that we understood what we were signing up for. I really appreciated the effort of the team to get me into my new Cruze right at the time my previous lease ended. Thank you very much Alex and everyone at New Roads. More

The New Roads experience was a positive one for us. Beginning with the first telephone call when the phone was answered promptly and cheerfully right up to the delivery of my new Cruze Diesel Turbo. A Beginning with the first telephone call when the phone was answered promptly and cheerfully right up to the delivery of my new Cruze Diesel Turbo. Alex was a great help in getting me into a car in the timeframe I needed and in helping me to decide which Cruze was right for me. He was always welcoming and professional and is very knowledgeable about the cars he is selling - and about cars in general. Marilyn and Mary-Anne also did a great job in walking us through the financial side of the experience so that we understood what we were signing up for. I really appreciated the effort of the team to get me into my new Cruze right at the time my previous lease ended. Thank you very much Alex and everyone at New Roads. More