NewRoads Chevrolet Cadillac Buick GMC

Alex the Cadillac Kid! This young man is extremely knowledgeable about Cadillac vehicles! I was very satisfied with the friendly service he provided when I met him at NewRo This young man is extremely knowledgeable about Cadillac vehicles! I was very satisfied with the friendly service he provided when I met him at NewRoads to inquire about moving into a newer vehicle. Although I was currently driving a 2006 Cadillac CTS I had many questions. I wanted to stay with a Cadillac & hopefully upgrade but move into a smaller vehicle. I was truly shocked when I was told I could take the ATS home & bring it back the next day! Now that is really test driving a vehicle & I loved it. But I still had questions regarding lease or purchase, CTS or ATS, 2012, 2013 or 2014 & I wanted a $$ figure comparison so I could see what the cost would be. Alex was very patient & answered all of my questions in a very professional manner. He is a credit to NewRoads & the Cadillac name! My husband drives a Chevy Blazer & decided to get a new vehicle too. I told him he had to go to see Alex which he did. He'll be picking up a brand new 2014 Terrain in just a few days. Thanks Alex!! More

Rino and ray I have the pleasure of knowing Rino. I was in the market for a nicely used vehicle. I bought a 2009 gmc acadia that has so far enthralled me....I have I have the pleasure of knowing Rino. I was in the market for a nicely used vehicle. I bought a 2009 gmc acadia that has so far enthralled me....I have had it for 3 hours!!!. When I pulled into the lot I ran into Ray. From then on ray treated me very very well. He has a genuine knack for making people feel comfortable. I learned so much about the vehicle and what new roads had to offer. Ray and Rino are certainly great at making people happy. Thanks again. More

Purchasing a vehicle through New Road was awesome During the recent purchase of my new automobile, I experienced a wonderful process as set out by the staff of New Roads - As soon as I met Salesman To During the recent purchase of my new automobile, I experienced a wonderful process as set out by the staff of New Roads - As soon as I met Salesman Tony Ladas I felt comfortable and knew my "new car worries" were over. Tony was at all times informative, teaching and very knowledgeable in his approach to sales. At all times there was a feeling of respect and the utmost courtesy afforded me by all that I encountered at New Roads. I was well-informed, introduced to varies other members of the team and also shown the service areas. New Roads had come highly recommended to me by friends and co-workers who were customers and at no time did I encounter anything negative about this company. Purchasing my new Buick Encore was a great experience and Tony was very patient and a great teacher for someone who is rather new to all the technology now on new vehicles. I felt very comfortable at all times during our visits and test drive. the administrative side of the purchase was very smooth and all concerned made everything just so easy. I would have to say that the old stereotype of "pushy car salesmen" just does not exist at New Roads! Most enjoyable experience and I look forward to the new relationship with this dealer and staff. Like getting an entire new group of Friends and Tony was very clear that New Roads stands behind their customers 100%. thank you so much. More

New 2014 SRX We had a 2007 SRX and decided to look for a newer used one. However, after visiting with Alex S at New Roads and hearing about the great deal (financi We had a 2007 SRX and decided to look for a newer used one. However, after visiting with Alex S at New Roads and hearing about the great deal (financing, warranties, service and features) now offered by GM and New Roads, we were quickly convinced to lease a new 2014 SRX. Many years ago we had leased a new vehicle and in thso in the intere end, we were not happy with the details and terms, so in the intervening we had only bought vehicles (new or used). Alex convinced us that the 0.9% lease offer was a very good deal and we are very happy with this arrangement. An overnight test drive and later, the personal delivery service provided by Alex to our home, including a bottle of nice wine, was a level of service we had never received before. We will definitely be back again when needing another vehicle. Thank you, Bob and Betty Ann Craig Aurora, Ontario. More

2006 Colbalt Recall Service Contacted them about Colbalt recall and a rental car until parts are available, Reno was very rude and unaccommodating. First it was insisted upon th Contacted them about Colbalt recall and a rental car until parts are available, Reno was very rude and unaccommodating. First it was insisted upon that I leave the car with them and they would not accept possible damage or content liability for the car. I contacted GM directly and it was arranged for me to store the car in my driveway until parts were available. When I attempted to arrange a rental car through them I was informed that one would not be available to Monday. I called the exact same rental place that they deal with and I could have had a car within the hour. I called back and talked with Rino with this information to which he replied "Are you calling me a liar?" Then when I expressed my dissatisfaction with his customer service he then replied "You drive a 2006 Colbalt, have never bought from this dealership, you are not my customer." These are direct quotes from our conversation. So I canceled my service and booked to have my GM serviced elsewhere. I was shocked and taken back by his attitude and I have contacted GM directly about his treatment of a GM customer. More

Above and Beyond all of my expectations I own a 2005 GMC Sierra K1500 5.3L truck which I purchased at another dealer. Today my son called me in a panic so I called Rino at Newroads for help I own a 2005 GMC Sierra K1500 5.3L truck which I purchased at another dealer. Today my son called me in a panic so I called Rino at Newroads for help. He was most accommodating and very knowledgable. Even though I had not been to his dealership, he told me to come right in and they would take a look for me. When I arrived I was greeted with very friendly faces and my truck was taken in right away. Within no time I was told that the problem was a resistor and they would fix it right away. I found out that there was a bulletin a while back but my truck is older. I was very surprised when Rino told me that although I was well over my warranty they would cover the repair. I will return to this dealership because of this experience. Thank you so very much Karen Little More

New truck purchase Purchased a new GMC pickup from Alex at the end of April it was a pleasure to deal with Alex he handled everything in a very professional manner fro Purchased a new GMC pickup from Alex at the end of April it was a pleasure to deal with Alex he handled everything in a very professional manner from begining to delivery . We will recomend Alex to anyone looking to purchase a new vehical . Darcy & Heather Combaluzier More

2014 Chevy Equinox Alex is an Ideal salesperson for today's market. He's energetic, friendly and honest. Most importantly though he knows the products he's selling and i Alex is an Ideal salesperson for today's market. He's energetic, friendly and honest. Most importantly though he knows the products he's selling and is well versed on the features of the vehicles. More

Excellent customer service I recently bought a new camaro from Newroads. Tony was my sales person, Marilyn and Mary Ann worked with me for financing. I had a excellent experienc I recently bought a new camaro from Newroads. Tony was my sales person, Marilyn and Mary Ann worked with me for financing. I had a excellent experience buying the car. Tony really worked with me and was very help full. He is excellent at what he does, and Marilyn and Marry Ann were also very help full in answering all my questions. I would receomned Tony and newroads to any one looking for a new car. More

picking up new silverado. My husband bought a brand new silverado truck.I was with him when he picked it up. The staff were very friendly with us. They took the time to come ov My husband bought a brand new silverado truck.I was with him when he picked it up. The staff were very friendly with us. They took the time to come over and just talk to us. It was such a nice place to be everyone was smiling. So when my sister-in-law was looking for a car we sent her to Alex Schaffernicht. He listen to what she wanted and gave us some ideas. when she decided to test drive a new Cruze he brought one around and told us the safety features of the car. she was happy with thi that she bought one.I would telling all my friends to go see Alex at Newroads. More