Nanaimo Mitsubishi

So our issue started last week. We took our suv in to be serviced and my wife was treated like absolute garbage. The same day she was the looking at trading it in and the sales woma We took our suv in to be serviced and my wife was treated like absolute garbage. The same day she was the looking at trading it in and the sales woman was completely rude and condescending. We made a complaint with the general manager and asked for a different sales person. They informed us we would receive all call back from a different one and it didn't come. We ended up going to dodge in Duncan and they were great. The sales people there asked for all our information on our trade in we sent all the info to them and they didn't even open the text message. Super crappy customer service. They missed out on 3 sales this week because of their attitude. I drove 45 min to Duncan dodge for good service. Mitsubishi is less than 5min from my house. Stay away from this shady xxxx show. Don't deal with any lag auto stores. Worst experience ever. More

This was the easiest car dealership we have dealt with friendly staff made us feel at home and we got the car we wanted we have highly recommended friends to visits vi drives once again thank you so much friendly staff made us feel at home and we got the car we wanted we have highly recommended friends to visits vi drives once again thank you so much we are so happy that came in More

So happy with Salesman Dan & Justin. Made it pretty easy to buy my new car😊. Would recommend trying Mitsubishi 😊 Made it pretty easy to buy my new car😊. Would recommend trying Mitsubishi 😊 More

Over all the experience was good. They will give you all the options. I didn’t get the car color i want, but they gave me what i need. They will give you all the options. I didn’t get the car color i want, but they gave me what i need. More

Great dealership! Nice folks to deal with. Would’ve given 5 stars but we never did receive an oft requested cash price breakdown despite multiple assurances from both Nice folks to deal with. Would’ve given 5 stars but we never did receive an oft requested cash price breakdown despite multiple assurances from both the internet sales and finance departments that it would be provided before taking delivery. The yet to be explained difference between the internet all in cash “build your own” MRSP price and the total on the bill of sale was substantial. Some mumbo-jumbo about a current discrepancy (dispute?) between the Mitsubishi Canada website build a price and the dealership price calculation process that is currently being addressed. We purchased a new vehicle from this dealership in the fall of 2022. At that time we experienced alignment between the “all in” cash price internet MRSP and the dealer, provided before taking delivery, “all in” cash itemized invoice price. Overall, despite the current lack of pricing transparency, we are happy with our second new car purchase from this dealership. More

I was very pleased with my service. My service desk person was very personable and explained everything to me and was very helpful in recommending an ICBC repair shop. Someone rear-en My service desk person was very personable and explained everything to me and was very helpful in recommending an ICBC repair shop. Someone rear-ended me while I was pulled over to let an ambulance go by. More

I was very please, they were very accommodating and answers any questions I had anytime if the day. answers any questions I had anytime if the day. More

Great friendly service, they seem to go that extra mile to make the customer get what they are looking for. to make the customer get what they are looking for. More

Amazing service and gave me the best deal on my new car! Highly recommend them! Highly recommend them! More

When you head on down to VI Drives You’re bound to love the sales guys If you feel you’ve been looking for way too long Then go and see Kurtis Wong A massive selection to transport your crew love the sales guys If you feel you’ve been looking for way too long Then go and see Kurtis Wong A massive selection to transport your crew They’ll help you by handpicking just a few Then you’ll take it on little rip When you love it, next; it’s ownership Honesty, their best policy The whole team is as nice as can be. From the beginning to the end In them you will have a friend Helping others makes them feel fine They truly are so genuine My Outlander is so perfect for me And I left their lot feeling pure glee. More