Nanaimo Chrysler Ltd

Purchased a 2021 Jeep from this dealership and immediately it required servicing for some critical issues which was disappointing but what was even more disappointing was the poor service we recei immediately it required servicing for some critical issues which was disappointing but what was even more disappointing was the poor service we received while trying to resolve these issues. Either the service department flat out did not return my calls to book an appointment or would mislead me with false timelines and misdiagnosis. It’s unclear whether it’s lack of competence or just a blatant disregard for proper customer service. Would sincerely warn anyone looking to purchase a vehicle that this dealership is not the route to take if you want to have a respectable experience. More

Purchased my dream car 2012 Subaru WRX STI recently from Nanaimo Chrysler. The salesman Blake Wood was Amazing ! Courteous, kind and impressionable. Paid attention to detail and made you feel comfortable. T Nanaimo Chrysler. The salesman Blake Wood was Amazing ! Courteous, kind and impressionable. Paid attention to detail and made you feel comfortable. Thanks to Chris for Super easy financing and rest of the staff who made this possible. Very professional with a Great atmosphere. Cheers ! Glen More

Contacted this dealership through their "text message" feature asking about a build date for one of their used vehicles. After multiple messages and repeated salesman games, they informed me that I needed feature asking about a build date for one of their used vehicles. After multiple messages and repeated salesman games, they informed me that I needed to call the sales office if I needed any questions answered. A complete waste of time and nothing but a scam to get your information so they can spam email you relentlessly. Don't waste your time here, there are plenty of honest dealerships' that are not going to play games and waste your time. More

We have been looking for the right truck for a while. We are very careful consumers and knew exactly what we needed in a truck so we were pleasantly surprised when Craig Craddock found a truck that tick We are very careful consumers and knew exactly what we needed in a truck so we were pleasantly surprised when Craig Craddock found a truck that ticked all of our boxes. When it came time to negotiate the price of the truck we were happy with the pricing, with the trade in that we were offered for our old truck and with the extras that were included in the deal. Craig was easy to talk to and understood exactly what we were looking for in a truck right down to the special gear ratio for pulling a trailer. Thanks to the professional team at Nanaimo Chrysler we are happy with our purchase. More

We bought a 2021 Dodge truck. Craig Craddock was the salesperson we dealt with. He was a great personable guy. Looked after everything for us. Actually the whole team worked hard to accommodate us. We a salesperson we dealt with. He was a great personable guy. Looked after everything for us. Actually the whole team worked hard to accommodate us. We are very happy with our purchase and recommend Craig and the team if you are looking for a new or used vehicle. The only reason I am not giving a 5 is the whole up sale thing when you think you have finished your negotiations and go to pay for the purchase they want to sell you more warranty, undercoating, etc. That needs to be brought into the initial negotiation. In fairness all dealerships do it, but that doesn't mean it is right. More

*HONEST*FAIR*ETHICAL*I Bought a 2015 Kia Rio at the *HONEST*FAIR*ETHICAL* I Bought a 2015 Kia Rio at the beginning of January this Year . The salesman I dealt with was Shane Stein. He listened. He wa *HONEST*FAIR*ETHICAL* I Bought a 2015 Kia Rio at the beginning of January this Year . The salesman I dealt with was Shane Stein. He listened. He was honest. I never write customer reviews, but I really felt I needed to in this case. to tell the truth I had many serious concerns throughout the buying process and almost backed out of the deal. But I feel I was treated fairly, that all the departments in the dealership acted with sincerity to make a fair deal for all parties. I have since had interactions with the service department and found them to be forthright and knowledgeable. Highly recommend talking to the staff at Nanaimo Chrysler if you are thinking of getting a new car. More

Very disappointed with my last service. $170 to diagnose an issue that I told them was the problem. They had to order the part in and charged another $170 to install it. I could go on with more issues and h an issue that I told them was the problem. They had to order the part in and charged another $170 to install it. I could go on with more issues and how I believe they responded poorly when challenged.... but I will let it pass. My response is simple. I will find another dealership to service my vehicle. More

The battery in my key FOB died and my Wrangler wouldn't start. Carla left work at Nanaimo Chrysler to come and help me out; it took a bit of brainstorming, but she figured it out and saved me a huge hassle start. Carla left work at Nanaimo Chrysler to come and help me out; it took a bit of brainstorming, but she figured it out and saved me a huge hassle. When I thanked her and said I was shocked that she came to help, her answer was "Of course I came, we're Jeeple (people). Nanaimo Chrysler and the Jeep brand should be very proud to have Carla as part of their team!!! More

My first email was answered promptly. As I arrived Everyone greeted me with smiles under their mask. Nate being so kind and friendly studied my info/bio and said “I think I have the vehicle for you.” Everyone greeted me with smiles under their mask. Nate being so kind and friendly studied my info/bio and said “I think I have the vehicle for you.” He was right! I love my Jeep! I am so thankful I came to this dealership. I have peace of mind knowing all paperwork is complete, warranties in place and if I ever need help for any matter Nate and his coworkers are people I can rely on. More

Friendly, Caring and knowledgeable!My wife and I arrived Friendly, Caring and knowledgeable! My wife and I arrived at 10am on Saturday. Nigel Baillargeon ( a great young and caring gentlemen) spent hours to Friendly, Caring and knowledgeable! My wife and I arrived at 10am on Saturday. Nigel Baillargeon ( a great young and caring gentlemen) spent hours to explain, demo, and ride along with us, until we decided to purchase our first RAM 1500. Then Rex Kaiwi (another young and caring gentlemen) took over our file and had many attempts to reach out to other stakeholder have the finance, extended warranty, and insurances documents completed on the late Saturday during the pandemic, and he did it! It was almost 8pm when both Nigel and Rex had the vehicle and all the documents ready. We spent more than 100k and enjoyed doing it. Such a pleasant experience. Great job Guys! And of course, this only is possible when the entire team works together under great leadership. Nanaimo Chrysler, you made us your lifetime customers. Thank you all, Taaj & Roya More