Nanaimo Chrysler Ltd

Blowing up my phone non-stop so much I had to change my number. xxxxing morons. Thanks for harrassing me. xxxx your mom, and xxxx your Moms mom. number. xxxxing morons. Thanks for harrassing me. xxxx your mom, and xxxx your Moms mom. More

My experience with Nanaimo Chrysler has resulted in complaints or files involving FCA Canada, the Vehicle Sales Authority, the Office of the Information and Privacy Commissioner of BC, and the RCMP. complaints or files involving FCA Canada, the Vehicle Sales Authority, the Office of the Information and Privacy Commissioner of BC, and the RCMP. My 2020 Jeep Gladiator previously had an intake camshaft and lifter repair performed under warranty at Woodgrove Chrysler. When the same serious engine problems returned, it was brought to Nanaimo Chrysler in May 2026. FCA Canada later confirmed that goodwill assistance for the second repair was approved because I had not been properly educated or informed regarding the original repair. Despite that approval, Nanaimo Chrysler presented me with three choices: purchase the oil-change/service package, pay approximately $5,000 for the repair myself, or sell them my Jeep. I was also told the package was about “customer loyalty” and creating a “bond” with the dealership. I found that difficult to understand because I had already been a Jeep/Chrysler service customer for approximately eight years, including with previous Jeeps. I paid $1,344 for the package because I was told it was required to receive the goodwill repair. FCA later advised me that the repair had been approved with no customer payment required and that a maintenance package was not required as a condition of goodwill assistance. Nanaimo Chrysler refunded the $1,344, and I was then instructed to cease contact with dealership staff and take my business elsewhere. What happened when I picked up my Jeep on May 27 is the most troubling part of my experience. The repair paperwork I received was missing page one, and deferred work listed on the back page was never explained to me. After receiving my keys and paperwork, I attempted to leave. As I walked through the parking lot toward my Jeep, two male staff members followed me and told me I was not allowed to take my Jeep unless I signed another document. I continued to my Jeep and got inside. Staff remained around the vehicle, and because of their positioning, I did not believe I could safely leave. I repeatedly made it clear that I wanted to leave. I retained the audio of this interaction. A lawyer I later consulted described what occurred in that parking lot as unlawful confinement. The repair order was cashiered the following day without my signature. Despite repeated requests, I still have not been provided with the document I was told to sign on May 27. I also found another customer’s paperwork inside a rental vehicle I was provided. It contained highly sensitive personal and financial information, including credit card information, CVV, expiration date, driver’s licence information, home address, and vehicle information. I am not identifying that individual or reproducing their information here. I reported the parking-lot incident to the RCMP and provided a statement. I also submitted a complaint to the Vehicle Sales Authority, and my documentation and privacy concerns have been taken to the Office of the Information and Privacy Commissioner of BC. This review is based on months of documentation, repair orders, emails, recorded communications, FCA case records, and my direct experience. I am posting this so other consumers can make their own informed decisions. I can only speak to what happened to me, but I would not return to this dealership. If Ted Boyd chooses to respond, I welcome that response. I have retained documentation, correspondence, repair records, recordings, and other evidence supporting every factual statement I have made here. I have repeatedly requested the outstanding documentation relating to my May 27 pickup, including the document I was told I had to sign. Once I receive the documentation I have been requesting, I will remove this review. If the facts in this review are disputed, I may update it with appropriately redacted screenshots of emails, photographs, and other supporting evidence. More

Recently the transmission on our Town and Country van failed while I we were driving on the highway by Nanaimo. We were towed into Nanaimo Chrysler. Our service representative was Paula Simpson. She he failed while I we were driving on the highway by Nanaimo. We were towed into Nanaimo Chrysler. Our service representative was Paula Simpson. She helped set us up with a rental vehicle immediately and that all went smoothly and the rate was reasonable. The parts did not arrive for several days but Paula was in constant contact with us so we knew what was going on. She was also very easy to reach by phone if/when needed. Her customer service was excellent. The mechanic also did a good job as the transmission is now just fine. Thanks to Nanaimo Chrysler for your fine service and for getting us back on the road. More

The sales person we dealt with was Dan. He was very knowledgeable about ev’s and about the purchasing process. We appreciated his honesty and willingness to go the extra mile. Unfortunately He was very knowledgeable about ev’s and about the purchasing process. We appreciated his honesty and willingness to go the extra mile. Unfortunately the car we wanted was gone, Dan continued to follow up with us and support us in our search for a vehicle. We would highly recommend asking for Dan as your sales person. More

Nanaimo Chrysler always treats me well and values my time! I know my Jeep is in safe hands with the service department. time! I know my Jeep is in safe hands with the service department. More

Here's some food for thought: My mechanic was quoted 10 x's the price for a part (gasket) from this dealer above what the My mechanic was quoted 10 x's the price for a part (gasket) from this dealer above what the Chrysler dealer retail price listed it for. They wanted the same price for one unit as the price for a 10 pack (part # 68189904AA) The single unit, (part #04893442AA). costs $4.65 and they wanted to charge me $43.90! My mechanic knew I was being over charged and explained that to the service parts dept, (and that the overcharge was confirmed with another Chrysler dealership) but they would not admit it or adjust the price to what it should have been. This is terrible and anyone reading this should be worried about the integrity of an organization that 1. knowingly overcharges customers X 10 2.) Denies they're doing it when caught. I was considering buying a vehicle here but not now. More

The worst experience I’ve ever had with a dealership. They should be ashamed of themselves. I bought a “certified pre-owned vehicle” there and they did not disclose any of the many and major things wrong They should be ashamed of themselves. I bought a “certified pre-owned vehicle” there and they did not disclose any of the many and major things wrong with it. When I took my car to be inspected when I got home, it had 36 red flags. The dealership said there were none and completely lied. They are so dishonest and corrupt. Sleezy crew. They have made zero efforts to make anything right. I’ve bought many cars over the years, never have I ever had such a horrible experience. Go anywhere else but here. More

My journey with this dealership started almost 1 year ago and to date, I still do not have resolution to my request. The management team turns over at this dealership faster than the speed of light. I have and to date, I still do not have resolution to my request. The management team turns over at this dealership faster than the speed of light. I have now dealt with/spoken with 4 different managers including the director of sales to absolutely no avail. What was promised by the initial sales manager, who was all of a sudden gone 3 weeks after the purchase of my vehicle, now was not to be honoured even though I had text messages and pictures to prove everything. It was even documented on the service report from a separate issue that also had slipped by them. I was a repeat and loyal customer however I would definitely NOT recommended dealing with this dealership anymore. More

This is a complete rip off outfit. Since new management took over. I had 2 radiator hoses replaced....the price came to over $1000. Stay away from these crooks. Since new management took over. I had 2 radiator hoses replaced....the price came to over $1000. Stay away from these crooks. More

This was not a bad experience — it was a complete betrayal of trust. The salesperson BRANDON seemed nice at first, but everything was scripted lies to close the deal. He acted like my friend, told pe betrayal of trust. The salesperson BRANDON seemed nice at first, but everything was scripted lies to close the deal. He acted like my friend, told personal stories to build rapport, then turned around and delivered none of what was promised. Worst part? When I brought it up during my service visit. He was like, do you have anything in writing what i said that I will give you free oil change, gas card and look into your issues. Zero integrity. More