Myers INFINITI

Very client-oriented. Appreciate their attentiveness and consideration. No high pressure. Preventive maintenance suggestions were made and explained. Appreciate their attentiveness and consideration. No high pressure. Preventive maintenance suggestions were made and explained. More

Matt helped me get an oil change right away when I needed it most in one of the busiest times of the year. it most in one of the busiest times of the year. More

Great dealership and have used this dealership in the past for purchase and maintenance with no hiccups. past for purchase and maintenance with no hiccups. More

Impeccable customer service and an overall amazing experience. Our salesman was very knowledgeable, patient and very kind. Highly recommended! experience. Our salesman was very knowledgeable, patient and very kind. Highly recommended! More

Unfortunately I wish I could say I enjoyed my experience at MYERS Infiniti, having bought my car from them and purchasing and extended warranty to cover such issues as the one that happened - I took my vehi at MYERS Infiniti, having bought my car from them and purchasing and extended warranty to cover such issues as the one that happened - I took my vehicle in and reported that it needed a new door lock actuator. Regardless they deemed it necessary to run a diagnostic for that and the window which was rattling due to the malfunctioning actuator. They billed me for 2 diagnostics (nearly $500) which warranty did not cover. They then said parts would need to be ordered and that they would get in touch when they were in. Upon my first visit (2 hour drive one way) they confirmed warranty approved the claim and I was all set and that I would hear back within a few days about my part. 2 weeks went by with no word. I called the dealership back myself to inquire - their response was we’ll get back to you. Another week passed with no word so I followed up again. This time they informed me the claim had not been approved and that they needed the mileage of the vehicle… 3 weeks after initial appointment. Provided the mileage and they said they’d be in touch. By week 5 I had heard nothing still and called yet again to get answers. Finally they said they ordered the part and it would arrive within a week. It was over a week and we arrived at week #7 before I got a call saying my part was in. Confirmed an appointment time and I drove up again (2hr trip). Get there - they quote the job will take about an hour and a half. I leave the dealership to walk around while I wait and get a call 15 mins later saying they got the wrong part… suffice to say I was unimpressed. I tell them I expect a shuttle service and that I’m not driving up again, racking up miles, cost of gas, my time, etc… they agree to arrange a loaner and promise me a full detailing and whatever else to “make it right” since this has been an absolute nightmare. 2 MORE weeks go by. They send a guy down to my city with a loaner Q50. They call me before the guy arrives to tell me the job can be done in the parking lot at my work… took him 30 mins. Left greasy finger prints all over my window - sand and dirt got into the window track which damaged my tint I had professionally installed. The door lock actuator was fixed but I never received my detailing and anything else they promised me. Nobody followed up with me to see how I appreciated my service. Nothing. It left a horrible taste in my mouth and as someone who has owned 2 Infinitis now, I’m sadly really turned off of the brand after this experience. I pay for a luxury vehicle and service in accordance with that expectation - above average. And I was incredibly disappointed by the lack of consideration I was shown. I wish I could speak highly of MYERS and Infiniti but this has really soured my taste for both. More

This is my fifth vehicle lease at Infiniti and will probably will not be the last as I am extremely satisfied with the service. Spencer (sales) and Leo (finance) are the only two representatives I deal probably will not be the last as I am extremely satisfied with the service. Spencer (sales) and Leo (finance) are the only two representatives I dealt with. They both took the time to explain my options and answer my questions. They are friendly, knowledgeable and professional. More

Excellent service from Nabil and his team! The team took their time to explain our options and answer all of our questions. We never felt pressured to rush the process. Thank you everyone! We The team took their time to explain our options and answer all of our questions. We never felt pressured to rush the process. Thank you everyone! We are extremely pleased with our purchase! More

In one word. .. AWESOME!!! Spencer and Lauren are the only two people I dealt with and they were both great. I leased my new vehicle sight unseen and was not disap .. AWESOME!!! Spencer and Lauren are the only two people I dealt with and they were both great. I leased my new vehicle sight unseen and was not disappointed. Spencer knew exactly what I was looking for and delivered in spades. This is the third vehicle I purchase/lease at Myers and will not be the last as I am extremely pleased with the sales/finance/service. No one else measures up. Keep up the good work!!! More

I found the staff friendly, knowledgeable and accommodating. Sales and service staff are very competent and the Financial Advisor was very efficient and explained all the paperwork. accommodating. Sales and service staff are very competent and the Financial Advisor was very efficient and explained all the paperwork. More

Went to this dealership after visiting the Mercedes dealer right beside it. After spending 20 mins with a sales guy, only to find out nothing in stock. Mentioned this to the supervisor Amin, instead of dealer right beside it. After spending 20 mins with a sales guy, only to find out nothing in stock. Mentioned this to the supervisor Amin, instead of helping out a customer, he started to get rude. Never again going back here. More