Murray Hyundai White Rock

An Unfortunate Exception to Previous Experience After having excellent service in the past, this most recent interaction was surprising and very disappointing. I had to have a side mirror replaced, After having excellent service in the past, this most recent interaction was surprising and very disappointing. I had to have a side mirror replaced, which I felt was a relatively minor task. Instead, it turned into a series of very frustrating events. The replacement part sat for a number of weeks at the dealership after it arrived from the paint shop and I was not notified to arrange for installation. Then when I brought my vehicle in and left it for the requested 1.5 hour installation time, it sat in a parking stall where I discovered it still unattended to a couple hours later. Charlie Calbury told me he had been out for lunch so the person responsible for installation forgot about it. He installed the mirror himself in less than 10 minutes and waived the fee. There really was no satisfactory explanation for why these things happened. I did receive multiple apologies but this did not really remedy the situation and I came away feeling a less than valued customer, which I had not felt before. More

Excellent service as usual!! I also receive the best service. They always take good care of my car and me!!! Will always use Murray Hyundia for all my needs. I also receive the best service. They always take good care of my car and me!!! Will always use Murray Hyundia for all my needs. More

Was able to get repair down qyickly Had an unknown ossue, and they helped identify, and showed me what the problem was under the vehicle and told me why it happened and did the replaceme Had an unknown ossue, and they helped identify, and showed me what the problem was under the vehicle and told me why it happened and did the replacement in a timely manner More

Great Service! Excellent service, excellent communication ~ my new home base for car care! Thanks for going the extra mile to get me ready for the road trip! &#1280 Excellent service, excellent communication ~ my new home base for car care! Thanks for going the extra mile to get me ready for the road trip! 👍😊 More

Excellent Service It was easy, simple and quick. Danny’s service was splendid, he communicated what needed to be done and give great feedback regarding what’s needed fo It was easy, simple and quick. Danny’s service was splendid, he communicated what needed to be done and give great feedback regarding what’s needed for the service. It was my first time getting my car serviced here and everything was great. More

Great staff Always pleased with the staff. If there is an issue they bend over backwards to try and make it good. Would recommend them because of service. Always pleased with the staff. If there is an issue they bend over backwards to try and make it good. Would recommend them because of service. More

Excellent service and Danny is knowledgeable Excellent service, staff are very friendly and personable and know there business I have always found Danny and Charlie to be very mindful of my requi Excellent service, staff are very friendly and personable and know there business I have always found Danny and Charlie to be very mindful of my requirements and inform me of my options. More

Best service out there! I've been coming to Hyundai White Rock for the last 4 years!!! My experience has been 5 stars all the way. Danny & Charlie have taken care of my vehic I've been coming to Hyundai White Rock for the last 4 years!!! My experience has been 5 stars all the way. Danny & Charlie have taken care of my vehicle from day 1. Those guys are on top of their game ALWAYS :) Best service and quality work! I am one happy customer all thanks to your service team :) - Sim S. More

Thank you Danny! Whenever I come to service my vehicle, Danny always greets me with a kind and welcoming smile. His customer service is exceptional and much appreciate Whenever I come to service my vehicle, Danny always greets me with a kind and welcoming smile. His customer service is exceptional and much appreciated. Because of his exceptional service, I keep coming back despite living quite a distance away. Thanks again. More

Fantastic! Exceeding all of my expectations, always. I dealt with the service department on a few occasions, and every time was very impressed with the warmth of the people working there, attention to my I dealt with the service department on a few occasions, and every time was very impressed with the warmth of the people working there, attention to my needs, professionalism, and timely and flawless execution of work on my car. Highly recommend! Thank you, everyone, for extraordinary customer experience! More