Motor City Chrysler

not very organized I traded in 2011 charger for a 2016 charger on a Thursday.I was told my new vehicle would be ready for pick up the following Tuesday, it was not. They I traded in 2011 charger for a 2016 charger on a Thursday.I was told my new vehicle would be ready for pick up the following Tuesday, it was not. They said Wednesday it would be ready. When I showed up at the time I told them, I waited around in the office for quite some time to do the paperwork, the vehicle was not even cleaned inside and on the paint there were a bunch of black specs on it, had to get a cleaner guy to come and rub them off. I ended up taking the car to their dealer that does the cleaning for them down the road, spent another half hour there waiting. a total of 2.5 hours to pick up my new car...yikes. When I got home I noticed a rubber mat put inside was torn. I checked my cabin air filter it was grey/black, I checked the air filter it was not new, bugs dirt. The oil was clean though. so I called talked to my salesman about it, he said he would take care of it, which he did, but I had to go back and pick them up another day (half hour drive for me). And I noticed the rim was pealing, so I told them about it, the used car manager said it will be covered either by warranty or by him so I went to the service dept. to take care of it, he said it my may not be covered , however he sent info into Chrysler for warranty and it ended up being covered....good thing. The service is fine just need to get on the same boat and work together. I was quite upset about my overall experience with this dealership especially when they say they are the best in Windsor Essex County. When someone picks up there new vehicle you would think things would/should be perfect and quick especially when you are spending that kind of money and giving them your business. More

great after purchase service took delivery on a 2016 T/C with 28,000 KM on it. Ran well with no problems, but on the 2nd day, the brakes started to generate a strong vibration. To took delivery on a 2016 T/C with 28,000 KM on it. Ran well with no problems, but on the 2nd day, the brakes started to generate a strong vibration. Took it in to the dealer where Bobby Stewart was attentive and focused on all the aspects of the vibration, ie. when did i notice the vibration for the first time, what was the driving condition (speed, road condition, how long was the trip before i noticed the vibration, did it vibrate at both low speed as well as fast or aggressive braking, noise level and any sign of smell. I left the van there, and received a call less than 3 hours later. from Bobby that the brakes were replaced with no charges pending. he further explained, in detail what the source of the failure was. As a car guy I appreciated that as much as there not being any out of pocket expense. thank Bobby!!!!! More

Fast and wonderful service I had great service with Micheal . After I bought my car. .He sat with me in my car before i drove it off the lot, explaining every little button to I had great service with Micheal . After I bought my car. .He sat with me in my car before i drove it off the lot, explaining every little button to me for about a hour. I appreciated his patients and manners with me. Micheal knew everything about my new car .I would recommend anyone to buy a car from Micheal .Thanks again More

Service with a smile- ALWAYS Each and every time my vehicle goes into this dealership, for the dreaded service we all despise forking out money for, I am ALWAYS greeted by BOBBY ( Each and every time my vehicle goes into this dealership, for the dreaded service we all despise forking out money for, I am ALWAYS greeted by BOBBY (Service Advisor ) with the friendliest of greetings. He makes the transition of leaving my car there and getting to where I need to be, most simple with ease. He is quick and attentive with any additional issues that may arise. I appreciate the care that goes into taking care of my vehicle and keeping it up to date with it's service needs. I also appreciate more than anything the time and appreciation that is shown to me, each and every time I drive into those service doors! Thanks Bobby! More

Went to look and ended up purchasing Stopped in to view the vehicles in particular the Doge Journey. Met up with Jarrod and from there the looking turned to a purchase. Jarrod was patien Stopped in to view the vehicles in particular the Doge Journey. Met up with Jarrod and from there the looking turned to a purchase. Jarrod was patient and honest with my dad who was a little unsure if he wanted to make a deal. The trade in was reasonable and the complete experience was the kind you hope to have at a car dealer. Well done and thanks Jarrod. Bill Echlin was also super to deal with. first time at this dealership and certainly would recommen it to others. Thanks Dave Parent More

My experience was very enjoyable and comfortable. Wayne and Andrea made my experience a very pleasurable one. They went above and beyond to help me get a great deal on the new vehicle. We appreciate a Wayne and Andrea made my experience a very pleasurable one. They went above and beyond to help me get a great deal on the new vehicle. We appreciate all that you did 😃 More

Excellent customer satisfaction A friend of mine referred me to the dealer. They have provided me excellent customer service. Their prices were really good. Jarrod was great and help A friend of mine referred me to the dealer. They have provided me excellent customer service. Their prices were really good. Jarrod was great and helpful. I am happy with my new car. More

World Class Customer Service This is my second visit at this location, One of your sales Person name Jarrod helped me again this time . He is very friendly and helpful person, he This is my second visit at this location, One of your sales Person name Jarrod helped me again this time . He is very friendly and helpful person, he find me the best deal again,and I believe he is the assets of the company and also he deserve the raise. More

Total Professional Brought my mom in to purchase a new mini van. Within 1/2 hour we had finalized the deal with Jarrod who exhibited complete understanding to our situa Brought my mom in to purchase a new mini van. Within 1/2 hour we had finalized the deal with Jarrod who exhibited complete understanding to our situation...will definitely be back to deal with Mr. Funkenhauser!! More

Great Expedience with Gary and Motor City After dealing with 2 other windsor dealerships and not getting what I wanted, I decided to go to Motor City. Gary was great, gave me all the informati After dealing with 2 other windsor dealerships and not getting what I wanted, I decided to go to Motor City. Gary was great, gave me all the information I needed, was very helpful in ordering the exact truck I wanted. When it came time to negotiate price, they were very reasonable and gave me by far the best price out of the 3 dealerships I went to. Will definitely be recommending Gary and Motor City to my friends and family. More