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Morrey Nissan

Burnaby, BC

4.5
84 Reviews

4450 Still Creek Drive

Burnaby, BC

V5C 6C6

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84 Reviews of Morrey Nissan

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June 03, 2021

"DO NOT BUY FROM MORREY NISSAN OF BURNABY, THEY DO NOT..."

- Dave L.

DO NOT BUY FROM MORREY NISSAN OF BURNABY, THEY DO NOT INSPECT THEIR USED CARS, BAD SERVICE DEPARTMENT, MANAGEMENT LIARS, CARELESS PEOPLE, EMBARRASSING, SUCH A BIG WASTE OF TIME AND MONEY Bought a used Honda Civic from them. They TOOK DEPOSIT WITHOUT PERMISSION, INSPECTION NOT DONE PROPERLY ON THE CAR, JAMES THE MANAGER DID NOT KEEP HIS WORD AND NOT WILLING TO RETURN MONEY IF THE CAR WAS NOT FIXED. After buying the car and taking delivery of the car this is what I found: Car steering wheel not aligned, car pulling to the right at slow and high speeds, clutch squeaking sound, the driver window moving very slow, key not working had to change battery, bad wipers, noise coming from under front hood when slowing down. The only inspection they did was for tires and brakes!! In one month I had to bring the car there 9 times to fix the alignment (wasting my time and money to go there) the service department always said that it was done but never took the time to test drive the car and returned it in the same condition, they never filled up the gas in my car after 50 km of drive every time, never gave me anything for the inconvenience not even a sorry note. Morrey Nissan and Morrey Infinity car mechanics did not know how to fix a simple problem like a car alignment, a careless service. They do not care about their customers, just want to make money out of anything they get their hands on. James the manager AGREED THAT THEIR USED CARS DO NOT GET INSPECTED AT ALL I drove the car with Ben, James and two other mechanics, and explained to them all the alignment issues, and they all agreed that the car was pulling to the right. Driving with Ben made me feel very uncomfortable, he was upset while driving, after he drove the car and realized that the car was not aligned he then changed his mood and assured me to do anything he could to fix the problem, if they could not fix it they would have sent me the money back. Ben said that it was not his fault that the car had issues, YOU ARE A MANAGER AND MUST TAKE RESPONSIBILITY FOR EVERYTHING After the 7th attempt of fixing it, I called James and he DENIED THAT THE CAR HAD AN ALIGNEMENT PROBLEMS AND NOT WILLING TO RETURN ME THE MONEY, LIAR! We drove it together and he knew that the problem was real and that I have the right to return the car as per their return policy. He then decided to bring it to another dealership, and again said that if they could not fix it he would not return the money. I also had to go to the other dealership and drive with them to explain the problem, again had to spend money and time to go there, luckily they have been able to fix it after the first attempt, and SAVED MORREY A BIG LEGAL CLAIM, The Morrey service department is a joke, the management department is a bunch of careless liars. Other few notes: They never followed up, had to always call them to schedule and to find out if the car was fixed , they never called me to go take it when they say they would have called me. They said they washed the car one time, it was just a spray with water, dirty marks everywhere. Mechanics searched for the wheel key in my personal items without asking permission and without putting things back in their original place. They gave me some replacement cars while doing the service on my car with barely any gas in it. The car was explained to be in mint condition without dents, after inspecting the car I found a dent near the wheel. When they gave me other cars to drive while mine was being fixed, the drivers did not wear masks and did not sanitize the car after driving. Every time they took the car, it was in their dealership from 2 to 7 days to get fixed (never got fixed) When I asked to lubricate the right window they did not bother to to the left one too, I had ask them to do it. After the last attempt of fixing the car, they did not bother to call me to find out if everything was working. Finance person did not greet when signing papers. The list of bad experiences from this dealership is endless. DO NOT BUY FROM THIS DEALERSHIP.

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Recommend Dealer
No
Employees Worked With
James H.
March 05, 2021

"Worst customer service ever the manager name “Rob Husain”..."

- handy

Worst customer service ever the manager name “Rob Husain” is one of the most unprofessional manager. My car Nissan qashqai 2018 hit the other car ahead of me when rpm went up by itself on an intersection while my foot was on the brake. The car was was stopped almost for one minute because of going construction on the road at that time. Due to some mechanical problem rpm start rising without apply of gas pedal. Now I told the manager the whole story even showed him the dash cam footage. I asked him to do a full car inspection and try to find what was the reason behind this. They run the diagnose test and didn’t found any such problem relating to my concern. Now when I went there to pick my car and ask Rob a very simple question that is this car safe and approved by Nissan Burnaby to go back on the road. He asked me that they can run one more test which I have to pay $169 again from my pocket just to be sure. I asked him that why do you want to run one more test since Nissan technician has already done it once. But he kept on repeating himself again and again and again. So I gave up cancel the insurance and the car is sitting on my house driveway like an piece of metal. I will be posting this on every social media platform and will make sure my voice is being heard. ICBC is telling me they cannot do anything because Nissan is telling them nothing is wrong with car all I need is document from Nissan saying this car is perfect to go back on the road that’s it. I took my car to 4 dealership in Surrey and no one is ready to trade this car because of self acceleration problem. The book value of the car has gone so low that no is even ready to give me 10000$ for 2018 model. Hopefully this doesn’t happen with anyone else in future. And guys please don’t go to Nissan Burnaby. They are there to make money not to provide any service to their customers.

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Recommend Dealer
No
Employees Worked With
Rob Husain
February 04, 2021

"I had a great experience during my research on line and..."

- Larmama

I had a great experience during my research on line and in store. Allen was the one respond professionally by email and phone. He was able to define my need. Allen described all the feature with professionalism. I recommend Allen has a sales person to contact.

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Yes
Employees Worked With
Allen
January 20, 2021

"Patrick was very helpful and patient purchasing a used..."

- Ms.C

Patrick was very helpful and patient purchasing a used vehicle was an easy process. He’s been happy to answer any questions that have come up since my purchase in a very respectful and helpful way. I would recommend Patrick and Morrey.

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Yes
Employees Worked With
Patrick
December 24, 2020

"I recently leased NV200 from them. Found their team very..."

- Amir

I recently leased NV200 from them. Found their team very supportive and professional. Special thanks to Patrick Forde and David Chung for their positive attitude and exceptional customer service. Cheers!

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Yes
Employees Worked With
Patrick Forde
December 24, 2020

"So happy with my new purchase - all thanks to Sina Fowzi...."

- geeta_nagpal

So happy with my new purchase - all thanks to Sina Fowzi. It was a great pleasure of dealing with Sina Fowzi. He was amazing, informative, patient, so friendly and helpful. I highly recommend him!

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Yes
Employees Worked With
Sina Fowzi
October 27, 2020

"We had the pleasure of dealing with Sina Fowzi. He was..."

- KP

We had the pleasure of dealing with Sina Fowzi. He was amazing. Kind, informative, patient and honest. I highly recommend him! Thank you for making our experience enjoyable.

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Recommend Dealer
Yes
Employees Worked With
Sina Fowzi
August 25, 2020

"Had a great experience buying a new car at Morrey. Allen..."

- Max Zhang

Had a great experience buying a new car at Morrey. Allen was very friendly and professional, recommend anyone looking for a Nissan to visit this fantastic dealer!

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Yes
Employees Worked With
Allen
August 09, 2020

"I was really anxious about getting my first car but Allen..."

- JLim:)

I was really anxious about getting my first car but Allen really helped me explained everything thoroughly. He answered all my questions with honest opinion. I am very satisfied with everything. Thank you again for all your help Allen!!! Highly recommended!! Cheers!

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Recommend Dealer
Yes
Employees Worked With
Allen,Jas
July 29, 2020

"Allen is one of the best people I have ever worked with..."

- a.youssef73

Allen is one of the best people I have ever worked with on any purchase. He gives the facts as they are and is extremely knowledgeable about all facets of the car and the process. Allen made car buying a worry-free experience. I will make sure to buy my next car with Allen and will be telling all the people I know in Vancouver and beyond to check in with Allen if they are buying a car. Thanks Allen

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Recommend Dealer
Yes
Employees Worked With
Candis Hardiman in the financing department was outstanding and provided good advice and information. She was able to explain the process really well.
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