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Moncton Chrysler Jeep Dodge

Moncton, NB

Overview
Reviews
4.2
871 Reviews
Call Dealership (506) 857-3939
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1365 Mountain Rd

Moncton, NB

E1C 2T9

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Showing 871 reviews

March 31, 2025

Inconsistent messaging about nature of the issue, questionable diagnostics, and poor service timeframes given from service department. Poor communication from service rep. More

by bb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

Sorry to hear your experience wasn't as expected BB. With your visit there should have been a courtesy 85 point inspection that should have detailed what the technician found. Our service manager has been made aware of your experience and suggested you call in to get addressed as there may be some confusion.

March 28, 2025

Treat you like family. I trust them checking my jeep.prices are ok , with the work that's done. More

by Annbabs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Goguen, Darren Crossman, Claude Gauvin
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Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for the kind review and sharing these kind words. On behalf of the entire dealership we apprecaite your trust in doing business with us.

March 28, 2025

Great service, very chill, didn’t feel pressured. Everyone is very nice. I recommend this place. More

by juliemyrabel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Harquail
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Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for the kind review and sharing your experience Julie. On behalf of Jason and the entire staff we appreciate you taking the time to be so kind. Thank you for the opportunity to do business with you.

March 28, 2025

i was served by Rene, good service, friendly, he is the best.He explained everything ,reviewed everything. He is the best More

by harison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene
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Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review Harison. We appreciate you sharing your experience with Rene and the team and look forward to the next time you are in.

March 27, 2025

So much time wasted for nothing. I had an appointment today 9:30 to have my Nav system checked. It was supposed to take 2 hours. Three hours later I walked to the repair shop: my tru More

by hmathieu10
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Harquail
Report | Print
Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for letting us know about your experience. I looked into it with our service manager to see what we could do different and improve upon your experience. In this case the diagnosis and repair required a specific technician in order for it to be accepted by warranty. Typically with electrical issues the promise time is moved to 16:30 to allow for communications with the OEM, parts sourcing and replacing, etc. If you are getting maintenance work complete that does not require warranty with the OEM and you are short on time it is recommended you ask to be a waiter rather than the 16:30 pick up they mentioned when the appointment was booked. We appreciate everyone has a busy schedule and wants to be on their way as quickly as possible. We continue to work with the OEM for warranty and continue to make progress on effeciency with those repairs. Thank you for visiting the dealership.

Apr 11, 2025 -

hmathieu10 responded

Sorry but I will never understand why I did not get notified AT ALL that I would be able to get my truck back way later than I had been told. No one told me any of what you wrote above. And the same thing happened a few months ago for different reasons. Your clients' time is more valuable than what you seem to think.

March 26, 2025

Truck arrived early and was taken in right away. No issues on my end and staff was friendly. More

by stephen.mackay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Belliveau, Joel Leaman
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Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review and recognize the staff. We really appreciate your business and sharing that experience.

March 26, 2025

Awesome as always our 4th vehicle purchase probably won't be our last Thank you More

by Sandraglode43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam and Darren 5 star
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Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for the kind review and purchasiing your 4th vehicle, that is amazing ! On behalf of Darren, Sam and the entire staff we appreciate you and your business !

March 26, 2025

What an amazing bunch, in the service department, at Moncton Chrysler Jeep Dodge. Great at explaining my vehicles issues, helpful and overall remarkable! I just love my experiences every time I walk int More

by roberta.fournier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray B, Rene B, Diana Y, Delaney M (wonderful people)
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Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for the kind review Roberta and sharing you experience with the entire service team. We are so happy that we have earned your business, on behalf of everyone here thank you !

March 24, 2025

I had to speak to a call center that informed me I had a 10 am appointment and to show up 10 minutes earlier for check in. I called at 1:30 and they told me my truck would not likely be ready til 4;30. They More

by Kathy
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor
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Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

We appreciate you explaining your experience Kathy. Many of our customers want to see a technician waiting for their vehicle at their set appointment time, however, it is not possible. We do our best to get the vehicles diagnosed, corrected and returned based on getting it to the most qualified technician, availability of parts and time to repair. I have reviewed this with our service manager and the recommendation is to take one of the "waiter" appointments so the team knows you will need the vehicle sooner than the promise time. Thank you for trusting us with your vehicle repair and sharing your concerns as we look to improve our customer's experience.

March 24, 2025

Very disappointed as I went in to get an oil change. My appointment was for 9:45 and did not get done until 2:00.very unhappy with the service I received. More

by Billcanam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Sealy
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Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

We appreciate you sharing your experience Bill. We continue to work on finding a balance between appointment time and promise time as we cannot have techs standing idle waiting for vehicles to arrive, sickness, and complexity of some appointments keep the shop requirements dynamic. I have reviewed this with our service manager for feedback and the recommendation is to book a "waiter" appointment so the team knows you are going to need your vehicle back sooner than the promise time.

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