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Moncton Chrysler Jeep Dodge

Moncton, NB

4.3
1,033 Reviews

1365 Mountain Rd

Moncton, NB

E1C 2T9

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Showing 1,033 reviews

April 24, 2015

suzanne beggs financial specialist rude Looking for help financially to buy a 2014 jeep for my daughter. Was put through to Mrs Beggs who put me on hold several times due to problems with ex More

by Carman5678
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
Apr 24, 2015 -

Moncton Chrysler Jeep Dodge responded

I do not believe that this is a real review. I welcome the reviewer to call me persnonally and I will get to the bottom of it. How would you know that Suzanne was talking to her ex husband on another line if you were on the phone with her? Did she tell you she had her husband on the other line? Call me at 857-3939 and ask for Mike Squires and I will get to the bottom of it. Thank You

Apr 25, 2015 -

Carman5678 responded

She explained to me.she was having issues.with him on the other line! She said.she was going through divorce issues.I am insulted that you would question my response to a valid complaint Mr. Squires!! What kind of business do you run to question what a customer states is a valid complaint!! I am appauled by your response but it shows me you dont value customer service. In the future I will.definately not recommend your dealership and I will notify the media of.your indecent comments in regards to a valid compliant. Dont ever question a customers valid points!!

Apr 25, 2015 -

Moncton Chrysler Jeep Dodge responded

I'm not sure who you were talking to, but Suzanne is not going through a divorce. I apolgize if I offended you but imagine how Suzanne feels knowing this did not happen. I asked you to call me and we could get to the bottom of this, but you want to go back and forth. I would like to know who you were talking to, I do have five business managers working here that handle customer calls. Did Suzanne identify herself when she answred the phone? Is there a chance you were speaking with someone else? My company email is msquires@monctonchrysler.com if you prefer to email and not call. Thanks Mike

Apr 25, 2015 -

Carman5678 responded

Mr Squires, Firstly, I am sure you revealing personal and confidential information in regards to your employee Suzanne is againest protocol to the customer. I did not recall her first name but was aware her last name was Begg. She said ez husband and divorce issues. I do not wish to know if she was or wasent going through issues. I am stating what I was told and what I went through in the phone call. All I was asking for was advice! I dont wish to go back and forth as I find this ridiculous you defending an employee and not the issues. Most empployees will defend themselves and state something never occured in order to save themselves. I nust wanted you to be aware and correct the unprofessional act so I never occured again. Good day

May 22, 2015 -

Carman5678 responded

Nice to know. Thanks

April 20, 2015

Amazing service! Everyone at the dealer ship made my experience purchasing my first vehicle such a delight! Mike wasted no time getting me the car I wanted. Very frien More

by Tina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jones, Douglas Ellis
April 19, 2015

Excellent service I bought 5 vehicles in the last 8 years, I keep coming back to dealer, because I always receive excellent service, but the main reason is the salesman More

by chopper15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwight Peters
April 11, 2015

No deception! This being my fourth and fifth vehicle purchased over the last 5 years, I am back because of the professionalism and service offered by all. Addition More

by NBMedic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Steeves, Douglas Ellis
April 09, 2015

new truck Easy going dealership ..wanted a new truck came home with what I wanted very happy customer!!! So qwick and easy two thumds up dealership can recomme More

by legerp77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Georgina Lynch
April 09, 2015

amazing Paul Goguen and the team here is awesome worked so hard to get us in our dream vehicle highly i would recommend this dealership and will be buying fro More

by occie200
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Goguen
April 07, 2015

Just awesome. Bought a Jeep Patriot from John Thorley. He made the entire experience no less then awesome. I really appreciated his honesty. I didn't feel pressu More

by ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorley
April 07, 2015

Can't say enough good things about Moncton Chrysler I live in Saint John and have purchased my last two vehicles from Richard at Moncton Chrysler. Both times that I've dealt with him I've walked away wi More

by jcarleton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Steeves
April 06, 2015

New ram The sales team was very friendly and understanding to my specific needs. I will happily recommend them anytime. Keep up the great work guys and gals. More

by dodge1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Da Costa Gil, Georgina Lynch
April 06, 2015

Re: oilchange I took my van in today, waited a while to get one of the service people to assist me, there was only one other person there and all the other service More

by Naruto Uzumaki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason haywood
Apr 07, 2015 -

Moncton Chrysler Jeep Dodge responded

We would love to speak to you regarding this visit. could we get your name and telephone #?

Apr 14, 2015 -

Naruto Uzumaki responded

Uh, no. This is not the first time I have had an issue with this guy (and another service advisor), I had a Saturday appointment a couple months back with him and he was just as rude back then to me as well as the person waiting ahead of me. I am not giving my name or number just so I can be targeted the next time I have to take my vehicle there and learn all the sudden I need work done immediately or warranty service which is not covered oddly, no thanks.

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