Moncton Chrysler Jeep Dodge

Moncton Chrysler Jeep Dodge responded

Thank you for the kind review Muriel. The Finance team may be able to assist with your warranty if you wanted to reach them at 506.857.3939.

Moncton Chrysler Jeep Dodge responded

Thank you for the kind words and the 5 star review !

Moncton Chrysler Jeep Dodge responded

Thank you for the kind review Rheal. The team genuinely appreciates you taking the time to share your experience with them.

Moncton Chrysler Jeep Dodge responded

Thank you for your kind review and sharing your experience with us. On behalf of the entire staff and especially Diana we appreciate you letting us know.

Moncton Chrysler Jeep Dodge responded

Thank you for the 5 star review. We really appreciate you sharing your experience with us and look forward to the next time we can assist.

Moncton Chrysler Jeep Dodge responded

We understand your frustration Jason. Moncton Chryslers Warranty Admin provided the OEM with digital imaging of your wheels to support a warranty claim. However, due to the nature of the damages to the wheels it was a denied claim. This is usually due to conditions where the claim is considered abnormal or there have been no other claims for the same issue on the same product. We appealed the decision in order to assist you but the OEM is firm this is not a warranty issue. With any warranty claim Moncton Chrysler is not empowered to make the decision if it is or isn't a valid warranty claim and all documentation for each claim is sent to the OEM. For any further resolution you would need to contact the manufacturer directly.

carlosmuise responded

I am writing to follow up on the denied warranty claim concerning the premature corrosion and oxidation on all four factory rims of my 2024 Jeep Compass Limited Edition, purchased from Moncton Chrysler in may 2024. As I previously stated, these rims have seen minimal use — only approximately six months on the road — and have been carefully stored indoors during the winter months while a separate set of winter tires and rims were used. They were never exposed to harsh weather conditions during storage, and their condition is entirely inconsistent with what should be expected from OEM rims on a vehicle with only 13,000 km of use. I understand from Moncton Chrysler’s response that the claim was denied due to the damage being considered “abnormal” and not reflective of a broader product issue. However, I would like to respectfully question whether the full context specifically the proper indoor storage and minimal wear was clearly communicated to the OEM when this claim was submitted. Premature corrosion on nearly new rims, under these conditions, suggests a potential manufacturing or coating defect rather than misuse or neglect. I urge you to reconsider this matter and stand behind the quality of your product. Please advise if there is an additional step I can take to escalate this claim or provide further documentation (e.g., photos of the damage, storage details). I remain hopeful that Jeep and Moncton Chrysler will stand by their reputation for customer care and product reliability. Thank you for your attention to this matter. I look forward to your response.

Moncton Chrysler Jeep Dodge responded

Thank you for leaving such a kind review. We appreciate you sharing your experience and we are working on options to improve the call tree to reduce wait times during peak hours. We apprecaite you choosing us, thank you !

Moncton Chrysler Jeep Dodge responded

Thank you for sharing your experience and the kind words. On behalf of Jason and the entire staff we appreciate it.

Moncton Chrysler Jeep Dodge responded

We apologize for the unsecured door John. Our technician was sure it shut tight before he locked it and watching the camera footage it appeared the same. As for your oil change charges, I have sent your concerns to the Service Manager and he is going to assist to make that right. We appreciate you working with us to resolve this.

Moncton Chrysler Jeep Dodge responded

Thank you for the kind words and 5 star review. We appreciate really appreciate you choosing us for your last 4 vehicles and sharing your experience with Paul, John, Nadia and the team. You're the best.