Moncton Chrysler Jeep Dodge

Great experience Mike was able to find us a 2015 Dodge Caravan with all options we were looking for. Excellent service with finanancing .New van ready to go within hou Mike was able to find us a 2015 Dodge Caravan with all options we were looking for. Excellent service with finanancing .New van ready to go within hours of visiting the dealership.Would recommend trading vehicles here anytime. More

Bad service Took my patriot in to get an oil change and tires changed to the all seasons from winter. My tires have lock nuts. Well, not anymore. I got a call aft Took my patriot in to get an oil change and tires changed to the all seasons from winter. My tires have lock nuts. Well, not anymore. I got a call after I left from the service department asking me if I knew where the key for my lock nuts was. I let her know that I never got it back from my visit in the late fall to have the tires changed. The reply was that they'd figure something out. I call later in the day to check on the status and was informed the work was done but they had to use a master key to get my lock nuts off and couldn't put them back on so they replaced it with a regular nut free of charge as to make me feel like I caused a problem for them. I then asked if they couldn't get a hold of me, why do the work if it's going to cost more for me to end up getting the lock nuts replaced? Reply was that the manager is out and he was the assistant manager who took on the role of manager as the previous had left and apparently no one with authority was there to make any decisions. I went in to pick up the car and was told that the lock nuts are no good when they use the master key to take them off so they can't put them back on. I asked what a new set of lock nuts would cost and was told maybe $30-$50. So my follow up again was why did they go ahead with doing this when they couldn't get a hold of me to let me know because now I'd have to pay $30-$50 more to get new lock nuts and it was my fault that I didn't report the key missing in the late fall when the snow tires were put on. I asked who was around that had authority to answer my questions better and look at getting me a new lock nut set free of charge and apparently this new manager that was the assistant manager was out for a week and they have no assistant manager and no one there could make such a decision while this manager is out. So how do they run the service center while they are out? They put all issues on hold until he comes back and I'm told a message has been left for him to call me. A very frustrating situation and not at all a level of service I would consider again. I have started looking around at other services in the Moncton area that have better service and reputation through word of mouth. More

Didn't listen to me. Credit damaged. I went into Moncton Motors o/a Moncton Chrysler Superstore a.k.a. Moncton Chrysler Dodge Jeep Ram last week to purchase a used Ford Escape that I’d fo I went into Moncton Motors o/a Moncton Chrysler Superstore a.k.a. Moncton Chrysler Dodge Jeep Ram last week to purchase a used Ford Escape that I’d found on AutoTrader.ca. I had e-mailed in advance to let them know I was coming, and to find out what sort of financing they could provide through BMO. A sales guy by the name of Richard replied and said he could do 5.99% through BMO. I replied and said he would have to do better than that if he wanted my business. So he replied and said he could do 4.99%. If he could do 4.99% all along, why did he at first say the best he could do was 5.99%? Obviously he or the dealership is getting a kick-back on the financing in addition to the money they’re going to make on the car. So I arrived at the dealership and took the vehicle for a test drive, then sat down to make a deal. I was told that the $399 Dealer Admin fee was non-negotiable and that everyone who buys a car has to pay it. I said I wasn’t interested in paying a dealer for the privilege of doing business with them. He said it was non-negotiable because the vehicles are priced so competitively. I argued that if the vehicles aren’t priced to make money without adding a $399 fee, that’s not my problem. I told him I would walk away over the fee. In the end, they waived the fee, and knocked another couple hundred bucks off the price. I was ready to play ball. Richard asked me to sign a form to authorize the dealership to pull my credit file. I asked him if my credit file would be pulled more than once. He said no. I asked, in the event that BMO rejects my request for financing, whether my file be pulled again by other lenders. Again, he assured me, the file would only be pulled once. He explained that he understood that I valued my credit rating and repeated that my file would only be pulled once. I understood this to mean that the dealership was acting much like a mortgage broker–that they would pull up my credit file, and would share that information with any lenders, avoiding multiple hits on my credit file. In the end, I walked out the door with financing through BMO at the 4.99% interest rate. I was pleased. I thought it was a very fair deal. A good car, at a good price, with a few dollars off, with financing through my preferred lender, at a reasonable rate. That was on Thursday. The plan was to return to Moncton this evening (Tuesday) to pick up the vehicle. This morning I received a notice through my Equifax credit monitoring that my credit score had dropped and that there was an inquiry on my file. I logged in to take a peek, assuming it would have dropped ever so slightly with one inquiry. What I found was that my score had dropped several points, and that my credit report had been pulled by Moncton Motors, BMO, TD Auto Finance and Scotiabank. That’s four hits on my score. Not only had BMO pulled my report separately, but the dealership had gone to two other lenders as well, without my authorization. Not only without my authorization, but after I had expressly, categorically, undeniably stated that I did NOT want my credit report to be pulled more than once. I contacted the dealership. They informed me that the damage could not be undone and that the only thing they offered to do to make it right was to apologize. I got an “I’m sorry” from some guy named Mike. Apparently he’s sorry for these additional “hard inquiries” that will take three years to purge from my Equifax report. He’s sorry for the drop in my credit score, a score that I was quite proud of because I had worked so hard to achieve it. He’s sorry that when I renegotiate my mortgage next year I may end up with a higher interest rate, costing me thousands of dollars. Well, sorry isn’t good enough. How many other people have they done this to? Will they continue to do it to other unsuspecting buyers who aren’t as vigilant with monitoring and protecting their credit rating? I intend to report the issue to the Better Business Bureau, to the three lenders involved, to Equifax and TransUnion, to Chrysler Canada and to anyone else who wants to listen. I want them all to know that Moncton Chrysler damaged my credit and all they’re willing to do about it is say, “I’m sorry.” More

Once again another great experience at moncton Chrysler Victor is an awesome sales guy this is our fourth vehicle from him and we will continue to send people here and our future purchase will be at this Victor is an awesome sales guy this is our fourth vehicle from him and we will continue to send people here and our future purchase will be at this dealership! With him ! Thanks for all you help! More

Excellent Experience Mike and Doug were both amazing to deal with. I would recommend them both to anyone looking to buy a vehicle new or used. This was my first experince Mike and Doug were both amazing to deal with. I would recommend them both to anyone looking to buy a vehicle new or used. This was my first experince buying a vehicle from this dealership and I don't think it could have gone any better. Thank you for such great service guys! More

Amazing service! Everyone at the dealer ship made my experience purchasing my first vehicle such a delight! Mike wasted no time getting me the car I wanted. Very frien Everyone at the dealer ship made my experience purchasing my first vehicle such a delight! Mike wasted no time getting me the car I wanted. Very friendly and helpful service. Will definitely be back for my next purchase!! More

Excellent service I bought 5 vehicles in the last 8 years, I keep coming back to dealer, because I always receive excellent service, but the main reason is the salesman I bought 5 vehicles in the last 8 years, I keep coming back to dealer, because I always receive excellent service, but the main reason is the salesman, Dwight , is an amazing salesman, doesn't pressure me into buying, and always the extra mile to get what I want, message to the owners, keep Dwight in your companie, he's an or even your best asset , this guy (Dwight), is one of the main reason what superstore dodge is today. More

No deception! This being my fourth and fifth vehicle purchased over the last 5 years, I am back because of the professionalism and service offered by all. Addition This being my fourth and fifth vehicle purchased over the last 5 years, I am back because of the professionalism and service offered by all. Additionally, the last purchases we were served by Richard Steeves and my wife and I were so impressed by his professionalism and honesty that a return to this dealer had a lot to do with Richard. Also the financing process was simple and easily understood, with the bottom line of getting us the best rate possible. I highly recommend Moncton Chrysler Dodge More

new truck Easy going dealership ..wanted a new truck came home with what I wanted very happy customer!!! So qwick and easy two thumds up dealership can recomme Easy going dealership ..wanted a new truck came home with what I wanted very happy customer!!! So qwick and easy two thumds up dealership can recommend to any one ! More