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Moncton Chrysler Jeep Dodge

Moncton, NB

4.2
808 Reviews

1365 Mountain Rd

Moncton, NB

E1C 2T9

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Showing 808 reviews

March 27, 2025

So much time wasted for nothing. I had an appointment today 9:30 to have my Nav system checked. It was supposed to take 2 hours. Three hours later I walked to the repair shop: my tru More

by hmathieu10
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Harquail
Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for letting us know about your experience. I looked into it with our service manager to see what we could do different and improve upon your experience. In this case the diagnosis and repair required a specific technician in order for it to be accepted by warranty. Typically with electrical issues the promise time is moved to 16:30 to allow for communications with the OEM, parts sourcing and replacing, etc. If you are getting maintenance work complete that does not require warranty with the OEM and you are short on time it is recommended you ask to be a waiter rather than the 16:30 pick up they mentioned when the appointment was booked. We appreciate everyone has a busy schedule and wants to be on their way as quickly as possible. We continue to work with the OEM for warranty and continue to make progress on effeciency with those repairs. Thank you for visiting the dealership.

Apr 11, 2025 -

hmathieu10 responded

Sorry but I will never understand why I did not get notified AT ALL that I would be able to get my truck back way later than I had been told. No one told me any of what you wrote above. And the same thing happened a few months ago for different reasons. Your clients' time is more valuable than what you seem to think.

March 26, 2025

Truck arrived early and was taken in right away. No issues on my end and staff was friendly. More

by stephen.mackay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Belliveau, Joel Leaman
Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review and recognize the staff. We really appreciate your business and sharing that experience.

March 26, 2025

Awesome as always our 4th vehicle purchase probably won't be our last Thank you More

by Sandraglode43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam and Darren 5 star
Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for the kind review and purchasiing your 4th vehicle, that is amazing ! On behalf of Darren, Sam and the entire staff we appreciate you and your business !

March 26, 2025

What an amazing bunch, in the service department, at Moncton Chrysler Jeep Dodge. Great at explaining my vehicles issues, helpful and overall remarkable! I just love my experiences every time I walk int More

by roberta.fournier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray B, Rene B, Diana Y, Delaney M (wonderful people)
Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for the kind review Roberta and sharing you experience with the entire service team. We are so happy that we have earned your business, on behalf of everyone here thank you !

March 24, 2025

I had to speak to a call center that informed me I had a 10 am appointment and to show up 10 minutes earlier for check in. I called at 1:30 and they told me my truck would not likely be ready til 4;30. They More

by Kathy
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor
Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

We appreciate you explaining your experience Kathy. Many of our customers want to see a technician waiting for their vehicle at their set appointment time, however, it is not possible. We do our best to get the vehicles diagnosed, corrected and returned based on getting it to the most qualified technician, availability of parts and time to repair. I have reviewed this with our service manager and the recommendation is to take one of the "waiter" appointments so the team knows you will need the vehicle sooner than the promise time. Thank you for trusting us with your vehicle repair and sharing your concerns as we look to improve our customer's experience.

March 24, 2025

Very disappointed as I went in to get an oil change. My appointment was for 9:45 and did not get done until 2:00.very unhappy with the service I received. More

by Billcanam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Sealy
Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

We appreciate you sharing your experience Bill. We continue to work on finding a balance between appointment time and promise time as we cannot have techs standing idle waiting for vehicles to arrive, sickness, and complexity of some appointments keep the shop requirements dynamic. I have reviewed this with our service manager for feedback and the recommendation is to book a "waiter" appointment so the team knows you are going to need your vehicle back sooner than the promise time.

March 19, 2025

Excellent experience with all members of this team. Would highly recommend to any new customers. More

by Robin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marie from finance, Darren Crossman
Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank youfor taking the time to leave such a kind review Robin. We appreciate your business !

March 19, 2025

Very friendly and efficient. The warranty manager Shawn is more than willing to help out when needed. Thank you! More

by donnyleblanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn warranty , Victor Da Costa Gil, Dan McGrath, Paul Goguen, Nadia Hebert
Apr 11, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for your taking the time to leave such a kind review and sharing your experience with the store. On behalf of the entire staff we appreciate your feedback and acknowledgement, people that appreciate the effort are what make us come to work so thank you !

March 17, 2025

They were amazing. Throughout the process informing me and being transparent even when things didn't go well the manager made sure I was taken care of. Thank you so muc More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms.Young
Mar 22, 2025 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a generous review Matt ! Diana and the whole team appreciate you sharing your experience, the kind words and doing business with Moncton Chrysler. Five stars for you too !

March 15, 2025

Great service and price. My second new car there with Jason. Probably not the last one. More

by masonier77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marie with finance, Nadia Hebert, Jason Harquail
Mar 15, 2025 -

masonier77 responded

Very good service