Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Back

Moncton Chrysler Jeep Dodge

Moncton, NB

Overview
Reviews
4.2
809 Reviews
Call Dealership (506) 857-3939
View Awards

1365 Mountain Rd

Moncton, NB

E1C 2T9

Directions

By Type

Showing 809 reviews

November 16, 2024

Good service and fair pricing. Nice customer service from Diana. She was very attentive to my request. More

by abiodun.ishioye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana
Report | Print
Nov 21, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for the kind review Adiodun. We appreciate you taking the time to provide feedback about your visit as it means a lot to everyone here to make sure the customer comes first. We look forward to your next visit.

November 15, 2024

Service department is very slow. Had an oil appointment booked for 8:15 am and never got in or down until 11:15 am More

by Melissa_golding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 21, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave a review Melissa. We appreciate that your time is very important and we are always looking at ways to improve the flow of the check in / check out process of a service drive thru. We appreciate you bringing your vehicle to us for your oil changes. The team are working on processes that speed up routine maintenance as well as provide the courtest 185 point inspections.

November 15, 2024

Not excited about booking process had a 10 am appointment and was told on arrival that was just a booking time not sure when they would get to us we live 1 hour out of town didn't really have time to be the More

by garthmorton97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwight Peters
Report | Print
Nov 21, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave a review about your experience Garth. We can appreciate how important time is for everyone and as a result we have been working with industry leading recommendations to continually work on our service process. We would like to evolve from the Dr patient formula. Checking in with the Advisors allows them to assign jobs to properly qualified tech with specific training so it can be claimed under warranty. Step 2 and 3 of that checkin is diagnoses, recommendation, parts, repair. We are working on it to get customers in and out as quickly and successfully as possible. Thank you for visit and we hope to improve on the experience.

November 14, 2024

People working at the checking station are very friendly and hard working trying to help everyone, thanks More

by James665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 21, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review James. On behalf of the entire team we appreciate you reflecting on your experience and sharing it for others.

November 12, 2024

Upon attending Moncton Chrysler, I was assured that they would locate and fix the problem. They didn't fail... the problem was resolved and I am very satisfied, and it wasn't costly either. Thanks for a jo More

by Irish Stock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance department.
Report | Print
Nov 13, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review Irish. The entire team appreciates the recognition and it really does go a long way for them when peforming their day to day.

November 09, 2024

Too long time waiting for job. Was there for appointment at 1 o’clock and get out at 4:40 for an oil change and tire rotation.??? More

by gaétane et Rhéal Savoie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service automobile too long
Report | Print
Nov 13, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave a review regarding your experience. Based on the information provided we can understand your frustration. We are continously trying to adapt to provide a level of service for all clients and your feedback helps. One of those changes was to provide a guarantee time of 16:30, which looks like it may have been the case with your oil change. I will share your experience with the Service Manager as they continue to improve customer service and wait times.

November 01, 2024

We live 6 hrs from the dealership and bought a used vehicle. Sam and the team made our purchasing stress free and with the distance they made sure we had plenty of pictures and all info needed. Will d More

by Kellymcneil1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam and Jordan
Report | Print
Nov 06, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave a review Kelly. Sam and the entire team are appreciative of you leaving a review about your experience and look forward to assisting with any of your needs in the future.

November 01, 2024

Sales side is absolutely garbage,,,,service side are angels !!! I wouldn’t buy anything ever again from them ,,,but they can work on my stuff anytime!!! More

by muddbugg710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Sealy
Report | Print
Nov 06, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking time to leave a review MuddBugg. The service team appreciate you giving them such kind compliments and look forward to continuing to provide an exceptional experience. After reading your review Roger was hopeful you would reach out so we could better understand your experience with sales as we would like to improve upon that.

October 31, 2024

Great service great customer relations as a service department should be the number one thin More

by northwind50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Diane
Report | Print
Nov 06, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review ! We agree with your statement and the staff really appreciate when someone takes the time to mention the good experience had. We look forward to next time.

October 30, 2024

Very courteous and prompt service. Drop off and pick up was easy and I was impressed at the detailed explanation for my recall service and the help with some winter tires for my truck. More

by Cooler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department and parts
Report | Print
Nov 06, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review. The entire staff appreciate your recognition and look forward to continuing with the experience.

1
...
10
11
12
...
81