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Moncton Chrysler Jeep Dodge

Moncton, NB

4.2
810 Reviews

1365 Mountain Rd

Moncton, NB

E1C 2T9

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Showing 810 reviews

December 06, 2024

Was having an issue with a vehicle that another dealer had for 2 months and couldn’t seem to pinpoint the cause of it. I then took it to Moncton Chrysler for a second look and they were able to pinpoint t More

by johnhowdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to detail your experience with us John. It is also a great feeling for the staff when they know they were able to help someone and provide a positive experience.

December 04, 2024

There was a miscommunication at the beginning. I believed my services were scheduled for 9 am but it turns out that was my appt to drop off the car. I had brought my laptop to work during the appo More

by Melinda Gallant
Recommend Dealer
Yes
Employees Worked With
Nadia Hebert
Dec 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave a reply, Melinda. We regret that your experience did not go as it should have. The drop-off process was handled as per the appointment booking, but our advisor neglected to confirm that you were just dropping off. We have also addressed the issue with the transportation company to assess their quality of service, as it reflects poorly on us as well. We sincerely hope that you will consider us again, and we appreciate your time and maturity in offering a 3-star review despite the poor experience. We are committed to improving each experience and look forward to seeing you back. Thank you for your continued patronage and support.

December 01, 2024

J’ai un reçu un très bon service! Le veudeur qui m’a été référé et avec qui j’ai fais affaire avec a su trouver le véhicule que je voulais! Très bon services! Il a su bien répondre à More

by ss_julie73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Thorley, Christian Larocque
Dec 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Merci d'avoir laissé un avis si aimable, Julie. Au nom de l'équipe des ventes et de toute l'équipe, nous vous remercions d'avoir partagé les détails de votre expérience et nous attendons avec impatience votre prochaine visite.

November 30, 2024

Excellent service, great sales teams and awesome place to shop for a new or used vehicule More

by Basquemonica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan McGrath
Dec 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you Monica for such a kind review. We look forward to the next time you visit the Dealership.

November 30, 2024

Bad service in repaire department from the mechanic Poor poor service incredibly disappointing whit the service More

by Denis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Thorley
Dec 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Merci d'avoir pris le temps de laisser un avis. Nous serions intéressés d'en savoir plus sur votre expérience et de l'améliorer à l'avenir. Si vous souhaitez communiquer les problèmes rencontrés lors de votre visite, notre responsable du service ou notre directeur général seraient intéressés d'en savoir plus.

November 28, 2024

Diana is the main reason I continue to return. She made efforts to fit me in when it was very inconvenient for them. Very much appreciated More

by ohmiitsjessie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana
Dec 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review Jessie. We love Diana too and appreciate you sharing the same sentiment. On behalf of the entire team, thank you !

November 22, 2024

2 hours for an oil change and tire rotation is not an efficient time frame More

by Mike McGlashing
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service counter person was good
Dec 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave us a review Mike. We understand the frustration as many customers believe there are tech's waiting for their vehicle when they arrive and the actual service repair time is all the time a visit should take. We will continue to work on this as we respect our valued customers time as well as appreciate their support and business.

November 21, 2024

Jason was very accommodating to deal with, no issues, easy to deal with no pressure sales More

by damienbenard429
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Galloway, John Thorley, Jason Harquail
Nov 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review Damien. The team always enjoys the recognition for a job well done and it gives everyone a boost to their day. We look forward to the next time you stop by the dealership.

November 20, 2024

Appointment was for 8:45 am They get my jeep in at 2:00 pm Forgot to put my winter tire on Verry disappointed More

by Denis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service départemental
Nov 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to let us know about your experience Denis. The service team will look at what happened that this information did not get included with your repair order. This is certainly not what we wanted from the team and not what we wanted for you. One of the team members will reach out to see if we can assist to resolve the situation for you at your earliest convenience.

November 20, 2024

Very helpful, good customer service, on schedule and fair representation of the service and costs More

by Joan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept, Paul Goguen
Nov 23, 2024 -

Moncton Chrysler Jeep Dodge responded

Thank you for taking the time to leave such a kind review Joan. We are very appreciative of you leaving a review of your experience and look forward to the next time you are here.

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