Mississauga Toyota

Wrong diagnose of problem I complain about losing coolant. And they found out that the problem said to be busted head gasket. They give me two option which is they will repair I complain about losing coolant. And they found out that the problem said to be busted head gasket. They give me two option which is they will repair the head gasket or change the whole engine with low mileage . I opted to changes the engine which cost me $4000 +. But the problem didn't stop there because after several days I come back to them and complain again of losing coolant. They did another diagnostic and this time it's different problem and they were able to solved it after spending another $1000+. I suspect that there's nothing wrong with the engine that they replace, rather the problem is from the last diagnostic they have made. I expect compensation on this matter because they don't do it right the first time. More

Excellent I have been going to this dealership since Sept 2015 when I bought my Toyota Highlander. They make sure that all my concerns are addressed. I am sat I have been going to this dealership since Sept 2015 when I bought my Toyota Highlander. They make sure that all my concerns are addressed. I am satisfied with their customer service. Maria CM More

Service This is my second time working with Jessica. Again, I found her to be very friendly and accommodating. The servicing of my vehicle was done in a tim This is my second time working with Jessica. Again, I found her to be very friendly and accommodating. The servicing of my vehicle was done in a timely manner. She even advised me and got my copies on those issues that were not covered with my extended plan. This gesture is exemplary for Jessica. She did it in a professional way and beyond. Well, for my next servicing, please always book me to Jessica as my service advisor. Thanks! More

Par excellence I found Jessica to be very professional in her approach & despite being late for the appointment she obliged me and got my brakes replaced/repaired. K I found Jessica to be very professional in her approach & despite being late for the appointment she obliged me and got my brakes replaced/repaired. Keep up the good work Jessica. More

60,000Km Service First time working with Jessica and found her to be very helpful explaining what I needed completed for this service. Had to come back several days la First time working with Jessica and found her to be very helpful explaining what I needed completed for this service. Had to come back several days later because my key would not open the automatic trunk.Went back and Jessica knew exactly what to do and in 5 min. I was on my way again. More

Jessica D'Alleva IS the Gold Standard of Customer Service Over the years, I have had a wide range of customer service experiences at Mississauga Toyota. While some of the best of those were with a few folks Over the years, I have had a wide range of customer service experiences at Mississauga Toyota. While some of the best of those were with a few folks that are no longer a part of the team, I must say how particularly impressed, comfortable, and satisfied I am with the quality of care I have been receiving from Jessica D'Alleva. This is why I have increasingly chosen to reach out to her specifically - whenever possible - for any of my ongoing vehicle needs. In my opinion...she is setting the "Gold Standard" on the front-line. Beyond her dynamic energy and positive attitude, she is equipped with a knowledge, communication style, attention to detail, respectful way of engaging, and reassuring demeanour that few possess. Everything she does is prompt, direct, clear, and efficient. The tone she sets is one that is not only "above and beyond", but also one that I hope Mississauga Toyota never loses. She is an amazing face of the dealership, and arguably...the Toyota brand. Thank you for the opportunity to offer feedback...and if you would be kind enough to share it with Jessica personally as well...that would also be greatly appreciated. More

Excellent service Thanks for your professional service and help. I am glad have a great experience with your service. Thank you for your helpful and friendly staff!!! Thanks for your professional service and help. I am glad have a great experience with your service. Thank you for your helpful and friendly staff!!! More

Very good experience Bryan is the best guy! Always go to him if i need to do something to my car. He always tells me what really needs to be done right away and what can Bryan is the best guy! Always go to him if i need to do something to my car. He always tells me what really needs to be done right away and what can be done in the cheapest way. Very honest and reasonable guy. More

No Surprises In mid 2009 I reviewed my automobile history. I have always bought new yet felt very strongly it was time to make the move to Toyota. I selected Miss In mid 2009 I reviewed my automobile history. I have always bought new yet felt very strongly it was time to make the move to Toyota. I selected Mississauga Toyota and purchased the Prius I still drive. Mississauga Toyota's Service is the primary reason why I will never again own an auto that is not a Toyota. The Prius has a high reliability rating and over the 9 years I have been getting my auto serviced I simply must give the staff of Mississauga Toyota the same high reliability rating. The last time I looked at Consumer Reports that was 95.7% More

Service advisor We had booked a service appointment for my wife's Yaris but not sure what to expect as our previous advisor was no longer there, however, on arrival J We had booked a service appointment for my wife's Yaris but not sure what to expect as our previous advisor was no longer there, however, on arrival Jessica jumped up and warmly welcomed us, said that she would look after us and made us feel confident that we were in good hands. The service needs were well explained, the work was excellent, and the car was ready when promised. We were very pleased and will certainly see Jessica again next time. Excellent dealership! More