Mississauga Hyundai

Be Careful. As others have indicated, there are information inconsistencies between verbal information and what is put on paper and what sales vs. finance says. As others have indicated, there are information inconsistencies between verbal information and what is put on paper and what sales vs. finance says. Check very carefully, take your time, consider taking papers away for full evaluation. Some additional charges may appear under blanket terms, which are not legal. You might be worn down by time delays and sudden speed ups. Chattiness may be in use to distract you from noticing vehicle drive and contract details. Review used car purchase recommendations before going in from advocacy and governing groups , if you choose to go here. Take your time on your terms. Many tactics to navigate. Disappointing,especially given the free publicity given to the place in the media due to sports/charity connection. Consider yourself warned. Do not assume anything is true unless you see it in print. If you are to see finance, consider doing that before any signing or deposit as story can change within a few feet/moments as anther reviewer indicated... push is to get you committed vs informed of operational detail. Those papers you may be rushed through are binding; so be certain each item in tiny print is what was discussed. Warranties may be offered, but not appear in print, you may be told they will appear elsewhere. Walk away if needed, you can come back or go elsewhere.. do not be rushed or herded. Consider looking at all the dealership reviews and consider if this is the one to deal with. Not saying you can't do it, just go in alert, aware and vigilant and ready to hit pause/leave as we should in all these situations. If I had read this review.. I'd have better known what to expect. This is a big headsup to you. Not great to have your ride associated with victim games. Power to you on your search. Don't lose faith in Humanity, just don't expect to find the best of it here. More

Very bad customer service experience. I moved from Montreal 2 years back and purchased our first car from Hyundai. At that time the staff in sales and services were very nice experience. I moved from Montreal 2 years back and purchased our first car from Hyundai. At that time the staff in sales and services were very nice but recently there have been changes and the new staff are extremely rude and outright disrespectful. I have always done all my services including oil change, tire changes and detailing of the car through the dealership even though friends would say to do those at other repair shops where I could get it for cheaper. On my last oil change, the staff forgot to put back the skid plate and I only found this issue now, which was a few months after, when I was selling my car and we were doing a safety test. The technicians at the government certified auto repair shop told me that the skid plate was missing and it was a complete shock as my car has never been in any accident. I only ever go to this dealership for the maintenance of my car. There were no marks or any broken piece where the skid was to show that it may have hit any object or was ripped off during any accident. The technicians clearly said it seemed someone took it off and never placed it back. I tried to call the dealership and I learnt there was a new assistant service manager. The previous service manager was very nice and knew us well for the last 2 years as we would do all our services there. I spoke to the new service manager and he was extremely rude and he was saying that the technicians at the repair shop do not require a skid plate to test for safety which was completely besides the point. At the dealership the guy told me to get out when I was trying to explain the situation and told me to buy a new one and that it was not the dealership's fault that the skid was missing when it was clearly an issue where the technician forgot to put back the skid after an oil change. He kept saying that because it was a couple of months after the oil change and he could not do anything. He said he didn't know me and he hasn't seen me here before so he can't help me. Do I have to go under my car after each servicing to now check if they have done everything properly!! They were unwilling to accept their mistake and it was even a safety issue as I was failing the safety test which put my life at risk while driving the car without a skid plate. The new service manager has no respect for clients and didn't even try to find a solution. He was not ready to listen to me. I tried to speak to the GM and apparently he was in a meeting but someone told us that he was seen walking around. Is that a dealership where you want to go to get a car or service when no one is willing to take responsibility for a mistake they made and the GM is hiding when there is clearly a safety risk on the cars. At the end I was able to speak to the Operations Manager and sort out the situation but this has left a very bad experience from this dealership. I will definitely never go there again nor will any of my friends or family. More

Trying to add fuel additive to oil change job without asking Brought car in for oil change. Waiting for ten minutes to get served. Even approached to non occupied techs who did not help. Long time employee sa Brought car in for oil change. Waiting for ten minutes to get served. Even approached to non occupied techs who did not help. Long time employee saw me waiting and got one of them to help. Since service manager, Mark left this is more normal unfortunately. The tech then tried the usual upsell. I don't mind this as it's there job. He then have me the form to sign for the oil change and it was about ten dollars more than usual. I questioned him on it and he said that was the price...I did I have receipts that site it is not. He then conveniently remembered he added the fuel additive without asking me.... The cost for the additive 10 dollars. This was a poor attempt to get an extra ten dollars from me. Unbelievable. If the service techs are paid on commission this is a huge problem for this dealership whose service levels used to be to notch. I am quicky losing my confidence in the integrity of the service staff here. It appears half are good and half are poor. More

Bad Experience After my visit today I thought and was lead to believe the deal was in the bag on a new vehicle as well as a new customer to Hyundai. After shaking ha After my visit today I thought and was lead to believe the deal was in the bag on a new vehicle as well as a new customer to Hyundai. After shaking hands on a deal with the salesman and being brought into the Finance Managers office I was told two different sets of #'s in a 25 foot radius. I remained adamant that i was not willing to dish out more money than what was agreed upon moments prior and also inquired as to why I was " lead down the dirt path". Upon reaching a very frustrated level I demanded my ownership back as well as deposit (yes....thats how far i got). My wife being an owner of a Mississauga Hyundai vehicle was briefed on my occurence and her likelihood of returning is slim to none. Thank you Mississauga Hyundai for the worst experience ever in NOT maintaining customer service and satisfaction for that matter! More

Great car purchase from a great salesperson Big thank you to Terry Bu who made the buying experience a pleasure. He is very accommodating and extremely patient. (never felt any pressure) All my Big thank you to Terry Bu who made the buying experience a pleasure. He is very accommodating and extremely patient. (never felt any pressure) All my questions were answered in professional manner. I got the same offer from two dealership and without any doubt I came back to Mississauga Hyundai just for a fantastic salesmanship. Overall a great experience buying a great car from a great salesperson! I couldn't be happier with my new santa fe! More

Best Car purchasing experience of my life! I went in to Mississauga Hyundai to purchase a 2017 Hyundai Elantra. I got a great deal on my trade that just what I was looking for not only that be I went in to Mississauga Hyundai to purchase a 2017 Hyundai Elantra. I got a great deal on my trade that just what I was looking for not only that because I went on boxing day. I got a 32 inch tv with my purchase. I was also given a set of winter tires with rims on my choice of color car. My salesman Steven Roil kept coming with a better offer every time he went to his sales manager. I traded in a 2013 Dodge Grand Caravan that I loved also but no more needed because of gas prices. I don't regret buying from Mississauga Hyundai. I will definitely be going back to purchase my next vehicle from them. I am very happy with my purchase of 2017 Hyundai Elantra thanks to Steven. More

Bad worse horrible Managers are very unprofessional They treat the techs there like garbage. You can feel the fake friendliness as soon as you walk in. I was left waiti Managers are very unprofessional They treat the techs there like garbage. You can feel the fake friendliness as soon as you walk in. I was left waiting for a service advisor for 20min. All i wanted was an oil change! There is a manager there named vikas which is the fakest sad excuse for a manager. And Dave is even worse. He acts like he knows so much but i asked him a simple question about my car and he had to refer to a tech. He smiles in my face when he clearly sees that i am upset. When i try to speak he just keeps yeahing me along. Very dismissive. Mukesh is the same but with less power. He had to call dave to solve my simple issue which was never solved. I left angry. I feel bad for any employee there that has to work under these 2. More

My 1st Hyundai Their service was outstanding! During our pick up our sales rep Satveer came on his day off to help deliver the car. I am definitely recommending Hy Their service was outstanding! During our pick up our sales rep Satveer came on his day off to help deliver the car. I am definitely recommending Hyundai Mississauga to friends & family. Thank you for this experience. This is my 1st Hyundai but definitely not my last one! More

December 28 2016. SO #406411 Good service ,friendly people , they give a ride to home and pick me up later ! Was so nice because I don't have to wait, they call me when my car was Good service ,friendly people , they give a ride to home and pick me up later ! Was so nice because I don't have to wait, they call me when my car was ready! I'm very happy with the customer service! Thank you so much! Happy new year to all staff ! More

Terrible service Extremely disappointed in ABDUL IMTIYAZ. Such arrogant and rude man who keeps changing what he said 5 minutes ago. He said he's giving us the boxing d Extremely disappointed in ABDUL IMTIYAZ. Such arrogant and rude man who keeps changing what he said 5 minutes ago. He said he's giving us the boxing day deal in the beginning, and at the end he says there is no boxing deal on this car. "I will throw in remote starter", but then refused again. However, we thanked him at the end, but he just walked away like we were not important enough. I would not go to him or this dealership again. More