Mississauga Hyundai

Service was great I came in this weekend for my new Elantra 1st oil change and the service advisor Paul Ruffolo was a great help and went above and beyond in making sur I came in this weekend for my new Elantra 1st oil change and the service advisor Paul Ruffolo was a great help and went above and beyond in making sure I was taken care right and all my questions was answered. As well the mechanic who worked on my car Paul Toste was great I will come back. More

Very bad experience of purchase Very rarely I would have bad shopping experience, unfortunately, Mississauga Hyundai made me very upset every time I was there. The first time, I went Very rarely I would have bad shopping experience, unfortunately, Mississauga Hyundai made me very upset every time I was there. The first time, I went and bought a car. After I signed the deal, the director came in and introduced himself with a conversation started, ' where do you live. I live in lakeshore Mississauga, you know where poor people lives. ' I treated this as a ice break joke. Then, after some conversation, he said, ' you like white, percific mall white. Of course you like white, percific mall parking lot park white cars. All Chinese like white.' I think this is races. He doesn't need to link a color with a nationality. the 2nd visit also upset me a lot. I went in and told them I have not got my insurance ready for this new car yet, do let me pick up the car without insurance or do you want me to come back on another day? The sales person told me he is going to check with his manager but before he check his manager, he wants me to sign whole bunch of documents for example forms not filled at all, car hand over documents with checking details while I have not seen the car and ownership. I did not want to sign them but he pushed so hard and I eventually signed all of the documents. Then he checked and found out they can't release the car to me? I asked what happened if the got stollen or damaged before i pick up? He said it will be on me. I was put into a situation where I can not access my car while I'm fully responsible for any unforeseen issue because he forced me sign all those documents. The 3rd visit was to pick up my car, finally. This is the first time I got chance to sit in my car because I'm ready to leave,then as soon as I turned on my car, I found the mileage is 32km, while the documents I signed was 20km. What is this mean? Somebody used my car after I is under my name with licence plate also under my name without even notifying me. I turned off the car and went back into their office. He has left and called him at their office but all I was told is I am being picky. I want to say if the person used this went though red traffic light, this will be on me, why is this considered as I am picky while your dealership securitily used my car? I did get picky because I was hand over a car not clean(Farley clean compare to used car, but not clean like a brand new outside of the car; also the charger cover is sunk in, not flats with car surface. When I complain about this, I was told I can drive to auto shop to ask a machanic to push the cover out, they can't help. Hello, I bought a brand new car,why do I have to drive my brand new car to auto shop to fix it? More

Very helpful I found the people to be honest and there was a good fun high energy environment. The dealer staff was very helpful and listened my vehicle needs - lo I found the people to be honest and there was a good fun high energy environment. The dealer staff was very helpful and listened my vehicle needs - love my Santa Fe! More

Poor attitude I went in on Sat with the intent to purchase a new car - from the moment entered the dealership, there was no greeting or happy faces inside - the st I went in on Sat with the intent to purchase a new car - from the moment entered the dealership, there was no greeting or happy faces inside - the staff appeared tense, from reception to the manager. The salesperson was decent enough but the unwelcome feel of this dealership was enough to drive us out. wr will purchase our vehicle from a different dealership! More

Dont let them sell you a battery without first testing it! On December 22, 2016, Glen Erin Hyundai sold my girlfriend a new battery that was unnecessary and under misleading pretenses. Before any problem was d On December 22, 2016, Glen Erin Hyundai sold my girlfriend a new battery that was unnecessary and under misleading pretenses. Before any problem was diagnosed, she was told over the phone that "the first" solution to an electrical problem was to replace the battery that showed signs of corrosion and a leak (when in fact the battery had been serviced and passed by another mechanic just the day before!). She had no complaints with the battery and had it installed only a year ago. After picking up the car and inspecting the old battery, I disputed the sale with the service manager; seeing only a minor surface leak. I presented him with the invoice from the previous day showing the battery had been serviced (with no issues) by another mechanic. I learned that the Hyundai technician DID NOT test the old battery prior to his call to replace it, but merely indicated the battery would fail based on his visual inspection. The technician lied to my face that he had to brush off corrosion when in fact I knew the other mechanic had serviced and cleaned the battery the day before. As I discussed the matter with the service manager, I observed the in-store sales advertising board pushing batteries at this time of year and concluded without any doubt that the dealership is pushing battery sales even to customers who do not need them and without even properly testing the battery in-place. The electrical problem that was repaired was totally unrelated to the battery. The core issue of this complaint is the practice of selling a battery under the false pretense that it is required as part of an electrical repair. Customers are vulnerable when they leave their vehicle for repairs and this dealership took advantage of this vulnerability to sell an unnecessary battery. More

Fraudulent tactics by business manager We were referred by a friend to Mississauga Hyundai. We have to say that it was our worse experience ever. The sales person we dealt with was nice and We were referred by a friend to Mississauga Hyundai. We have to say that it was our worse experience ever. The sales person we dealt with was nice and he answered every questions we had. After we agreed to purchase we were directed to the business manager named Nauman Ikram. This is where we felt most uncomfortable. We mentioned that we were not interested in any protection products but he insisted to listen to him for a few minutes, we hesitantly agreed. 2 minutes turned into 30 minutes of misleading sales tactics we have ever experienced. After repeatedly saying we were not interested due to our budget, he tactically suggested to changed our monthly payment to biweekly payment first then to weekly payments, telling us it would become more affordable. We declined. At one point we were ready to walk out. However we did purchase the car because my wife needed a car ASAP but we would not go back to Mississauga Hyundai. More

You need to chase these people to get an answer I had a warranty issue that I needed confirmation on coverage. I had to text 3 times and call 3 times escalating to the service manager before someon I had a warranty issue that I needed confirmation on coverage. I had to text 3 times and call 3 times escalating to the service manager before someone got back to me! Then, with the warranty fix, they damaged the interior of my car but said unless I could prove they did it, there was nothing they would do. Not only that, this is the 2nd time I'm replacing the same part under warranty and the car is 2 years old. Brutal!! More

A totally pleasant and satisfying experience!!! I was trying to sell my friend's 2016 Sonata couple of weeks ago, after she passed away left with over 23k loan behind. We listed this car on web for I was trying to sell my friend's 2016 Sonata couple of weeks ago, after she passed away left with over 23k loan behind. We listed this car on web for private sale, and also contacted several dealers for quoting.. but failed to get any satisfying result. I took the car into this dealership for the last trial, Mr. Ned Calija, the Used Car Sales Manager, heard about my friend's story, and quickly reached the deal with me. Since I had no experience in this kind of transaction, he made the deal going totally smoothly and easy with clear guidance and cooperation on each every step. My friend's family is happy for what they got from the sale, and I was pleased by the friendly cooperation Ned offered. More

Poor service from to sale to routine service Purchased a new fully loaded vehicle. Was promised in writing that my vehicle would have some features such as traffic on the maps and Android Auto. Purchased a new fully loaded vehicle. Was promised in writing that my vehicle would have some features such as traffic on the maps and Android Auto. After I signed all the papers and went to pick it up I was told during the walk through that the system just needed a minute to load. It never did because the installed system doesn't have it. Discussions with Hyundai Canada and dealer were disappointing. I was told if I didn't like it I could sue them. Despite being told it didn't exist by Hyundai I ended up having to buy an upgraded software version from MapNSoft (a division of Hyundai) to get it. Keep in mind my SUV was brand new and only a month old and was running old software. The dealer refused to cover the cost of the software but where more than happy to sell it to me if I wanted to buy it from them. The last straw for me today was when I went in to get my vehicle repaired. I booked the appointment through their service dept. two weeks prior and was very clear on what needed to be done. The repair reason actually appeared on my service reminder. When I arrived at the service center I was told that they don't do that type of repair on the weekends. I explained to them that I don't live in Mississauga and this was a huge inconvenience. When I asked what a solution to the situation was they told me I could leave the vehicle and they would fix it on Monday. I said that was fine but they would have to give me a loaner because again I don't live in Mississauga. The service agent said a loaner wasn't possible as they didn't have any vehicles and that this "wasn't their fault". I guess all the cars in their lot are just props. Not sure how it wasn't their fault as they were the ones that booked the appointment. This also wasn't the first time they have done this to me. In the fall I booked my vehicle to get my winter tires put on and my summer tires stored. When I arrived I was informed that they failed to have my tires pulled from storage and I would need to rebook. Management is very difficult to impossible to reach. They do not care and if you continue to press the issue they threaten to ban you from the dealer. Overall, very poor service, poor follow-up, no accountability, and bad attitude.Have to also say the quality of their vehicles is dropping as well. More

Jonathan Da Silva is the best guy to go to. Jonathan was so helpful and so genuine. I've been to many dealerships, and they all make you feel so stressed out, but not when you come to this deale Jonathan was so helpful and so genuine. I've been to many dealerships, and they all make you feel so stressed out, but not when you come to this dealership. It was such a great experience. Jonathan is the sales guy to look for. He is helpful and really pleasant. There was no intimidation tactics or pushy sales talk. He is a young guy who listens and is an honest straight forward guy. I would recommend him 100%. More