Last weekend, my window motor mechanism basically blew
apart inside the door due to being iced up. Normally I would just get the parts and fix myself but the rental I’m at currently does not have anywhere
apart inside the door due to being iced up. Normally I would just get the parts and fix myself but the rental I’m at currently does not have anywhere to work on a Ram. I took it to Milton Chrysler and the took it in no problem as they didn’t seem super busy on the Friday midday, I was told it would be ready on the Tuesday due to Family Day, no worries I understand. I got the call to come pick it up with a bill of $1300 with a part cost of $800 which seemed a bit steep but not the point. I paid for into my truck and sitting in my cup holder was a juul. I haven’t smoked or vaped in two years so I can guarantee it was not mine unless I passed out for two years and didn’t notice. I picked it up went back inside to the service person, Milo, I think, and asked, “do any of your techs vape ?” Showing the juul. The response I received was “well yeah a few of them but they use a different brand not that one” so I explained I don’t vape and don’t know anyone who does, to which the response was “huh, yeah that’s really strange then” and I agreed, after a short pause waiting for a better explanation or some sort of apology I got another “strange !”. I could see where this was going, no where. So I turned around and left and got a “have a ice day sir !”. The next day I got a phone call from I’m assuming the front desk. Asking how my service was, I said it was alright and she asked further, I explained what happened and she said “oh no that’s not good at all, I will speak with the service manager and get back to you as soon as possible. That was the last I heard anything. I’m just curious how a dealership can go on about Covid protocols, because I don’t think you can vape with a mask on in a customers vehicle. Also how you can say you excel at customer service after the conversation I had with service, and lack of follow up from both the front desk and service manager. I would strongly recommend not going to Milton Chrysler for any service Hunt in town is better, I’ve never been but it wouldn’t be hard to beat my experience.