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Mike Jackson Chevrolet Cadillac Buick GMC

Collingwood, ON

4.7
204 Reviews

480 Hume St

Collingwood, ON

L9Y 1W6

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Showing 204 reviews

November 24, 2020

The most impressive fast efficient and honest dealer service I have ever experienced. Friendly and knowledgeable sales and service prompt priced right and thoughtful as well as meticulous More

by Pcsigns2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jodie Kennedy, Taylor Ciampichini
Dec 29, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Your kind words mean the world to us! Thank you so much for taking the time to share your experience and we are so glad to hear that you felt taken care of every step of the way :)

November 24, 2020

Very quick and courteous service experience!! Everyone was very friendly! We are new to the area and will use Mike Jackson for all our automotive needs. More

by mevsinc2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Wagner
Dec 29, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Welcome to the area!! We are thrilled to know that you have put your trust in us and will work very hard to earn your business every time you visit!

November 10, 2020

I have an EV. I do not think that the service advisor knows what an EV is. I mentioned regenerative braking. I had to explain to her what that was and how it avoid conventional brake wear. I showed u More

by w_i_t_s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patricia Graziano, service advisor
Nov 11, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Hello and thank you for your feedback...we take all customer concerns to heart. We can assure you that our staff does know what an EV is however, being completely transparent, electric vehicles account for less than 1% of our business. With that being said, we completely recognize that this is where our business is going and that training is definitely needed in this area. We will be reviewing internal processes thanks to feedback like yours to improve in the future. Thank you again for taking the time to share your experience and if there is anything that we can do to earn your business please reach out to me directly jodie@mikejacksongm.com.

November 06, 2020

Satisfied with the service, but only received the service I got because I searched elsewhere and informed the manager how overpriced Mike Jackson’s was. I don’t believe as a purchasing customer that I should More

by Sierra 214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Jackson , Mike Fiske
Dec 29, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Thank you for your feedback. Although similar, pricing can vary from dealership to dealership based on a number of factors. With that being said, we are so glad to know that it worked out in the end and we were able to meet your needs. We look forward to earning your business again soon!

November 03, 2020

My Mother is 86 years old and has being taking her 2017 Chevy Cruz to Mike Jackson Motors for service in the past 3 1/2 years. The Staff and Service Team have treated her with utmost respect and insure t More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, Endura, Tim, Jodie Kennedy
Dec 29, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

This is just amazing to hear! Thank you for putting your trust in us. We take customer service seriously here because we care so much about our valued customers. Thank you also for taking the time to share your experience. Your words mean the world to us!

October 29, 2020

MJ and their staff are very good to deal with. I found them very accomodating. They are close to my home and convenient to deal with. More

by Buckley Mortgage Team
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia
October 22, 2020

Thank you for excellent service on my Camaro. Patricia and David were congenial and professional. David attached a battery tender and showed me how to use. More

by Colleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia, David
October 01, 2020

We love this dealership. My parents have gone here for years and always loved the customer service. Since we moved up here, I have leased a vehicle and my partner is about to buy a new truck. The employ More

by AmberP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Indira Lowes, Courtney Jackson, Gary Jeffrey
Oct 01, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Thank you so much for your kind words and continued loyalty Amber! COVID can be challenging times for all businesses to navigate, so to hear that our efforts have not gone unnoticed means the world to us. We look forward to working with you and yours many more times in the future and we will absolutely be sharing your positive experience with our team. Thank you for taking the time to share your thoughts :)

September 27, 2020

Highly recommend Mike Jackson in Collingwood. Have always been treated well and service is fast, efficient and safe All were wearing masks and my car was wiped down and sanitized. More

by biscuit-11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Indira, Jodie Kennedy
Oct 01, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Thank you so much for taking the time to share your experience. Your kind words mean so much to us and we will continue to work towards being the best for you!!

September 26, 2020

i got my Escalate back from a 45.000 Tune up , Greasy and thirty on the Outside, after being a Customer for a long time, CTS and others. after telling the Service Person DAVE ZEGARSKI....he did not know More

by bernhard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jodie Kennedy, Taylor Ciampichini, Austin Owen
Sep 30, 2020 -

Mike Jackson Chevrolet Cadillac Buick GMC responded

Hi Bernhard, thank you for taking the time to voice your concerns. We will always make every attempt to give a quick wash for our customers when time permits. In this case, we would love to offer you a complimentary wash, vac and dry. We ask that you please contact us directly to ensure that this can be put on file for you. Concerning our COVID procedures, please know we take the all of the governing rules from the public health department very seriously and have since the beginning of the pandemic. We do not require mandatory masks when we are in our individual offices unless there is someone else in there with us however we absolutely require them when walking around the dealership. It's possible that on rare occasions, it can slip a staff members minds and when that happens we use a team mentality by gently reminding our fellow team members to put on their mask. We can only let you know that we will always try to do better in the future and thank you once again for providing us with your feedback.

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