My husband and I have bought in the past a brand new focus, a GT350, and 2 F150s. Pretty sure that makes us valued customers. After a recent recall on our Focus, we were charged a considerable amount of money for "just looking at the clutch" which was unrelated to the recall. They also wanted to charge a low price of $140/hr (LOL) to look at the navigation that was broken. The service people at Merlin Ford and their Manager DO NOT VALUE YOU. They have a bottom line and that's TO TAKE YOUR MONEY any way they can. Please, do not take your vehicles to get serviced here. Very disappointed. They're great at making the sale, but poor at maintaining customer relationship.