Merlin Ford

Very good service My car is 2017 explore,September 12 battery failure,I call to the servicer Thomas ,I am a new immigrant.He is very friendly and professional to tell m My car is 2017 explore,September 12 battery failure,I call to the servicer Thomas ,I am a new immigrant.He is very friendly and professional to tell me what to do,Rented a car for me,And for my car to do a detailed overhaul.To ensure that there will be no similar in the future.Is a very good service experience .Thanks Merlin!!! More

TREATMENT WAS ABOVE AND BEYOND FROM BOTH DARREL B. AND TIM!! MY HUSBAND AND I PURCHASED A PRE-OWNED FORD F350 .. WE HAD LOOKED EVERYWHERE ... INCLUDING MOOSE JAW AND REGINA ... DARRYL HAD THE PERFECT VEHICLE FOR MY HUSBAND AND I PURCHASED A PRE-OWNED FORD F350 .. WE HAD LOOKED EVERYWHERE ... INCLUDING MOOSE JAW AND REGINA ... DARRYL HAD THE PERFECT VEHICLE FOR OUR PURPOSES, GOT IT CLEANED AND INSPECTED FOR US IMMEDIATELY AND TIM IN FINANCES WENT ABOVE AND BEYOND FOR US ... MAKING CALLS TO HELP US FIND A FIFTH WHEEL HITCH FOR THE TRUCK . EXCELLENT SERVICE YET AGAIN!! More

Excellent Sales Service Tom Geenen at Merlin Ford Lincoln 3750 Idylwyld Dr. Saskatoon Sk is excellent at customer service. I experienced one on one sales help. He listens and Tom Geenen at Merlin Ford Lincoln 3750 Idylwyld Dr. Saskatoon Sk is excellent at customer service. I experienced one on one sales help. He listens and delivers. The car buying experience was the best and I'm driving my dream car. Thank you 😊 Definitely one happy customer. If you need a sales man Tom Geenen is the best!!!! More

Service is Excellent I bought a truck here 11 years ago and to this day I service it with Merlin. Darren is awesome. I feel that he listens and will talk with me about the I bought a truck here 11 years ago and to this day I service it with Merlin. Darren is awesome. I feel that he listens and will talk with me about the issues (I just drive the truck -know nothing!!). I don't feel taken advantage of . I am a women and being fairly treated is big deal in this space. When asked were I service my car I always recommend Darren. Pleasant timely SERVICE! Could only be better if it was free! More

Great experience beginning to end I bought a 2016 Escape and have had an amazing experience. Our sales person Kelly Bueckert was awesome, guiding us through the entire process from beg I bought a 2016 Escape and have had an amazing experience. Our sales person Kelly Bueckert was awesome, guiding us through the entire process from beginning to the end. I ordered a car from factory and Kelly kept me apprised of how it was doing and updated the delivery date as necessary. Once I got the car I have had a few minor issues, which happens from time to time with new vehicles, that we have been working through. Kelly has helped me through that process as well. Rene has been my service advisor and she has been amazing to work with. She keeps me apprised as to what has been going on and I can contact her easily to update her on the issue. The service I have received from Merlin has been top notch. I would recommend this dealership to anyone looking for great vehicles and top notch service. More

Choose Merlin Ford Lincoln!!! My experience was great!! I bought my very first vehicle from this dealership, and the sales person that helped me out was Joél Jeanneau. He was very My experience was great!! I bought my very first vehicle from this dealership, and the sales person that helped me out was Joél Jeanneau. He was very good in helping me narrow down the exact vehicle for me, and was very thorough in his explainations. He made my first experience buying a vehicle a great one. I would defiantly recommend this dealship to anyone because they won't be disappointed. More

Excellent service all around A+++ Bought my first vehicle at Merlin Ford. Sales consultant that helped me with this special purchase was Monica Neufeld, who really went the extra mile. Bought my first vehicle at Merlin Ford. Sales consultant that helped me with this special purchase was Monica Neufeld, who really went the extra mile. She has always been available to take my phone calls or answer my texts. In fact I purchased this truck via text messages. Monica made sure that I was satisfied with my purchase before sealing the deal! I must add that Monica was very personable and very easy to talk and deal with. Very excellent service from both Monica and Ron. They both know me when I walk in the door! Very happy customer! More

Recall Make an appointment for a recall. Get it done pick up my car , go home my husband says what happened to yr drivers door I look it's a dent i call s Make an appointment for a recall. Get it done pick up my car , go home my husband says what happened to yr drivers door I look it's a dent i call service station tell me to come back next day I do .there shop looks at it says 1300.00 damage I make appointment to get it fixed will give me a car to drive. I get a rental Chrysler 300 in winter time that slides all over the place I don't drive it sits on my driveway lol. I go back next day they say to me I hope u topped up the gas like are u kidding me I have to pay for yr mistakes. It's too bad I bought a Ford it's my second one and I have nothing but problems either both cars and the service department would not recommend taking any work there More

Best car buying experience ever! Yesterday I purchased a used Ford Adrenalin from Merlin Ford. My Sales Consultant was John McKenna. John was fantastic. Honest and up front with me a Yesterday I purchased a used Ford Adrenalin from Merlin Ford. My Sales Consultant was John McKenna. John was fantastic. Honest and up front with me and no BS. I had arranged this sale over the internet and was driving for 5 hours to complete the sale. Everything worked out well and I am very satisfied. Grant Mills Merlin's Financial Consultant finalized the transaction and I was set to go. John bought my wife and I lunch before our trip back to Medicine Hat, AB. and all in all in was a good day. More

Service on warranty work Was in to dealership in early April. Tech diagnosed issue to be a part and labor totalling $1200 dollars. Repair done, three weeks later, same issue, Was in to dealership in early April. Tech diagnosed issue to be a part and labor totalling $1200 dollars. Repair done, three weeks later, same issue, less than 1,000 KM driven. Called service, appointment made. Tech advised that the problem now was two other issues totalling $500 dollars. Dealer would not stand before their warranty on the service work done and repair the vehicle. Gave us some bogus line that codes come up all the time. Very poor customer service and no attempt made to work with the customer to solve the problem. Would not recommend this dealership, I would have a real tough time trusting them. Buyer beware. More