Merlin Ford

My experience was fantastic! The staff were very helpful, knowledgeable and professional. Highly recommend this place. The staff were very helpful, knowledgeable and professional. Highly recommend this place. More

The vehicle that was test driven was my choice even though I did not realize it was a hybrid until after I had purchased it but was a bonus though I did not realize it was a hybrid until after I had purchased it but was a bonus More

Helpful sales person as well as a great finance and warranty person. Highly recommend them warranty person. Highly recommend them More

They are super friendly helpful and professional They all made us feel welcome and cherished as a customer all made us feel welcome and cherished as a customer More

I was fairly happy with the dealership except for a couple of items, but all in all happy with my purchase couple of items, but all in all happy with my purchase More

Shaun is smooth operator! Genuine family man that keeps his stick on the ice. No problems or typical dealer shenanigans. Would buy from again. Genuine family man that keeps his stick on the ice. No problems or typical dealer shenanigans. Would buy from again. More

I had a really worst experience i was so excited for my brother to get his first vehicle in canada. He bought 2020 Land Rover discovery sport on 14 April 2025 and on 20 may 2025 morning it didn’t start. Ve brother to get his first vehicle in canada. He bought 2020 Land Rover discovery sport on 14 April 2025 and on 20 may 2025 morning it didn’t start. Vehicle didn’t even last two months. As we discussed to keep this vehicle for 9 months and come back for trade in to get new vehicle , I was planning to trade in my dodge challenger and get one from you guys. Unfortunately due to all this I am gonna switch to reputed dealership and wanna warn all buyers please do proper research before you go to dealerships. Most of them are scammers gonna quickly response to your calls and messages when you are buying vehicle. Once you buy or finance vehicle they are harder to get connected l. I was checking online good dealership always has solution for their customers and offers repairs and services to keep customer satisfied and stick with for future deals. Now my vehicle is parked for 10 days and my brother feel so stressed as this was his first car in canada and that’s how it is treating him. More

Worst customer dealing ever experienced in my life, I wouldn’t have written this up if it was one time thing but i have to face it number of time. I might end up selling my ford and switch to another fam wouldn’t have written this up if it was one time thing but i have to face it number of time. I might end up selling my ford and switch to another family More

Best experience ever with Jeff Peppin as our sales guy and Colin Hartle in finance. They really made us feel valued and really cared in making the whole experience rather enjoyable. It was painless, fai and Colin Hartle in finance. They really made us feel valued and really cared in making the whole experience rather enjoyable. It was painless, fair and even a little fun along the way. Jeff went out of his way to stay at the dealership until 9.30pm when the deal was all said and done when his finish time was 6pm. He went over and above as did Colin. Great team! Super happy we were referred. Oh and we love our new to us F150. More

Brought 1999 Explorer Sport in for driver door lock service at 7am. When called with diagnostics at 9:40am a locking mechanism had to be ordered locally for repair. Tried to up-sell me on door handle r service at 7am. When called with diagnostics at 9:40am a locking mechanism had to be ordered locally for repair. Tried to up-sell me on door handle replacement $100+. (not needed). Vehicle was not finished till 4:40pm. Was told 1 - 1/2 hrs labor to complete job. Charged over 2hrs. Merlin had vehicle for almost 10hrs. What happened to first in first out. That's why I scheduled service at 7am opening .This type of disrespect for customers is not to be tolerated. Vehicle should have been completed at 2pm latest, not 4:40pm. Unsympathetic and dumb service advisors. My Explorer sat, while they worked on other vehicles that came in after me. This was confirmed by the shuttle driver that dropped and picked me up. Merlin ford does not put customer first, otherwise they would have completed my SUV 3hrs earlier. More