I purchased a used vehicle on Jan 3/18 at M/Benz and took delivery on Jan 5 as the safety was not yet done.
I am satisfied with the overall condition of my purchase. PLUS 1 * Also the Brand Ambassador, James Baron, was very accommodating of my questions and presented the car well. + 1* The car was a gift to my wife who
gave her approval and was especially interested in the remote start capability which was demonstrated in the
underground showroom on Jan 3/18. James Baron pointed out that one of the remotes was not working.
I took possession of the car on Friday, charged the remote on the weekend, and tested them on Monday.
Both remotes failed to start the car. I phoned James Baron on Tues with response being that their installer was
on holidays. I went with the car to the installers shop on Jan 20/18. He told me that the brain of the remote
starter was dead and that he was surprised that it started at all at the dealership. My MINUS 3* rating has to do
with my interaction with Finance Manager Em Miranda. After the M/Benz appointed installers diagnostics
verdict, I phoned Em Miranda from home, re the events of the day. Em Miranda pointed out that the problem happened when the car was already in my possession. I responded that the remote started the car on Wed.
Jan 3/18 when my wife gave her approval of the car purchase. Had it failed to perform, I would have expected
an adjustment in the asking, and fully paid dealer list price. Em Miranda said that he would talk to the installer,
to his superior, to selling agent James Baron and " will call you by days end". No return call. I then phoned the
M/Benz dealership mid-week to verify that Em Miranda was at work, subsequently leaving a message on his
voicemail to return my call, also with no reply to date. Dear reader, please form your own opinion.
Yes, on purchase of vehicle in Em Miranda's office my wife and I signed and initialed many papers for vehicle
takeover and under the heading of 50/50 warranty, verbalization was given as to the exclusion of
glass and tires, period. >> Bottom line, the decision to purchase was made on the presentation of the
sum of the parts of the car in working condition, while still in M/Benz possession. <<
In conclusion, I am satisfied with the vehicle purchased. I am also satisfied with the Brand Ambassador,
James Baron. It's great to have a catchy M/Benz slogan TOP CUSTOMER SATISFACTION. In my interaction
with Em Miranda - not so much.
Thanks for reading.