I was on the hunt for a vehicle, did my research online, narrowed it down to two dealers, just stopped in to check out one that I saw on line and was introduced to Lacey. She was so happy and accommodating and very helpful. She did not push us to anything in particular but asked the right questions and narrowed it down to a GLK 250. We did a test drive on a 2015 (white) model and I did like the ride, but not the colour. So she went overboard to help us figure out a colour and showed me a blue, (not my fav) but after seeing it, a deep navy that matched her dress perfectly I loved it. So we went through the options of leasing or buying..originally I wanted to lease (I am a Realtor) so she showed us that option but also the 4 year balloon purchase option, it actually was overall a better option. We left the dealership feeling well informed, and went back a couple of days later to purchase it. My best moment was when she wanted to show us the 2014 blue and it was dusty, she wanted to have it sparkling clean for us to see it...we really felt that we were her only interest at that time and we had her full attention. On pickup on the following Thursday she was thorough and did not rush me through the delivery, also answered by questions with patience. I will be very happy to go back and see Lacey when I am ready for my next Mercedes! Thanks Lacey for a very enjoyable experience.