Mercedes-Benz Oakville Autohaus

Excellent sales purchase experience Had a fantastic experience with the purchase of our Certified Pre Owned B250. Knowledgeable, warm, hospitable service from our sales Rep Adi and a spl Had a fantastic experience with the purchase of our Certified Pre Owned B250. Knowledgeable, warm, hospitable service from our sales Rep Adi and a splendid bow wrapped delivery finish by Scott. They make you feel special through your entire sales process, irrespective of what you are buying. Keep up the good work fellas. More

Service Poor service not what you would expect from Mercedes Benz. Brought my business/company car for service with specific instructions. Service codes wer Poor service not what you would expect from Mercedes Benz. Brought my business/company car for service with specific instructions. Service codes were not cleared and new key not programmed but charged me for it. Not going back. More

Security deposit, STAY AWAY FROM THIS DEALER Here is my story: We were looking to buy a family car, SUV. We came in and spoke with Albert. He was very nice until we signed the papers and gave a $ Here is my story: We were looking to buy a family car, SUV. We came in and spoke with Albert. He was very nice until we signed the papers and gave a $2,000 deposit. We ordered a GLE 350 2017.. At first $2,000 seemed high for a security deposit but he explained to us how he's not there to take our deposit in case we don't like the vehicle. WRONG! So to be clear they ordered this vehicle for their inventory and it was going to arrive in a day. We asked him what kind of motor this vehicle has and we were told its a V6 nothing else. At home we did our own research and found out from the VIN decoding that this vehicle is TURBO. So we called the dealer and we were told we should of done our own research before buy this vehicle, told by ROY MILICEVIC. SO why the xxxx do you have dealers when people can just order online and do their own research. The morning after we found out it was a TURBO my husband called the dealer to cancel the deal however they kept contacting me and telling me that the vehicle will be ready the next day. This dealership lacks on staff communication. We cancelled the deal then they emailed me a request for insurance lol. SO quickly they put on these tints on the vehicle and said that I wanted the vehicle and that me and my husband don't communicate. They kept $800 for the tints. Roy first told me the vehicle was sold to someone else then when I freaked out why am I charged for the tints he told me another story how its going to be hard for them to sell. They don't listen to their customer they never tried to sell us something else. We were told our refund CHQ was going to be mailed to us and waited from June 2nd to the 27th and no chq. I called and followed up with ROY and was told that the CHQ was mailed to me but wait they had my registration. You can go to this dealership if you want them to lie to you and take your money. Imagine I actually purchased that vehicle and be stuck dealing with these people for 6 yrs. By the way I went to another dealer where I got amazing service and knew exactly what I was buying. DONT GO TO OAKVILLE MERCEDES-BENZ THEY WILL LIE TO YOU ABOUT EVERYTHING!!! More

Poor customer serive by ROY MILICEVIC AND MAX GSM Don't even feel like giving 1 star to the dealership I wish I could tell dealer principal of mb Oakville which I am trying to get his contact details Don't even feel like giving 1 star to the dealership I wish I could tell dealer principal of mb Oakville which I am trying to get his contact details that how I got treated here and how rough experience I had will sales manager Roy Milicevic and Max the So called general sales manager these guys should not be managers as they don't know how to give customer service I signed a deal here to purchase new GLS350d back in June 2016 I was told that the car will be available for pickup in October 2016 when mercedes will receive certification from EPA on diesels but some how it go delayed still in process dealership manager Roy Milicevic offered me refund of my deposit or I can wait for the car I want as it's already in Canada and I have vin number for it provided by them I decided to wait I asked the dealership I want them to hold my deposit for that car whenever it becomes available I will take that car In the mean while Roy Milicevic offered me 3% off if I switch to GLS 450 and we came on an agreement which he gave me in writing through email till august 2017 if GLS 350d gets available for which I have given deposit by august 2017 I will take it otherwise I will switch to GLS 450 On Thursday May 25 2017 I just asked Roy Milicevic is there any possibility I can get a GLS450 in June he replied back through text that they have a demo which will not become available until they have a replacement I replied I want a new one I don't need demo then I asked ok when I can get earliest 2018 GLS 450 in reply he called me back saying we have decided to cancel this deal and we are not comfortable in going through this deal I was stunned that I was cooperating with them as they told me at time of signing October delivery and I was waiting now all of sudden these guys are refusing to sell me a car on which I have give. The deposit already and they can cancelling my deal by force what a shame and kind of people they are I insisted to talk to Max there GSM but he was the same like Roy Milicevic no help and now they are cancelling my deal even though I was been very cooperative and nice with them I told MAX the GSM that I will talk to mercedes Benz Canada in reply he said u can talk to whoever you want now. I am feeling helpless I wish I could talk to dealer principal in person The managers of this dealership are very unprofessional and the way they are treating me I am really pissed off m gonna try everything even if I have to go to ministry or Mercedes Benz Canada These guys are rude like xxxx will not take care of you please please stay away from this dealership More

So much better than Burlington Mercedes What a different experience I had at this dealership, compared to the one I had at Burlington Mercedes. I brought my vehicle here to be serviced What a different experience I had at this dealership, compared to the one I had at Burlington Mercedes. I brought my vehicle here to be serviced for a serious and costly repair. I was fortunate enough to have Tommy as my service rep. Wow, what great customer service I received! He is definitely an asset to this dealership. Although there are two other dealerships closer to me I won't be having my vehicle serviced anywhere else. More

Scratch on bumper Picked my car up with a scratch on the bumper two weeks ago, and when I mentioned that the scratch wasn't there when I dropped it off they said they w Picked my car up with a scratch on the bumper two weeks ago, and when I mentioned that the scratch wasn't there when I dropped it off they said they would check the pictures they took when it was dropped off and check the surveillance cameras as well. Turns out there were no pictures taken and still have yet to hear if they saw anything on the surveillance cameras. Very disappointed that I haven't received a call back on the issue. More

AMG purchase I would have to rate the service a 5 star. I had purchased myself a Christmas gift ( 2017 GLE 63 AMG coupe). Let me tell you... I really find sales to I would have to rate the service a 5 star. I had purchased myself a Christmas gift ( 2017 GLE 63 AMG coupe). Let me tell you... I really find sales to be pushy and annoying. Thank goodness, not in this case. I had a really great sales person who showed and gave me everything I wanted except stress. Her name is Amanda. Now ask yourself a question? If you're looking to purchase a Benz ? Stress free ? With a professional sales representative. Ask for Amanda in Oakville Mercedes today! Respectfully Submitted Emilio l More

excellent customer service from sales people. I have given an excellent rating due to the first time experience I had with a sales person named Amanda who addressed our questions and went above an I have given an excellent rating due to the first time experience I had with a sales person named Amanda who addressed our questions and went above and beyond to show us things we never about our vehicle. Very friendly and great to follow up with apps on the vehicle. More

2012 GL 350 bluetec with only 110 k I visited this dealership about three months ago because my check engine light came on, on a 2012 GL. the check engine light was cleared and the car w I visited this dealership about three months ago because my check engine light came on, on a 2012 GL. the check engine light was cleared and the car was fixed it was the ad blue heater sensor. yesterday (almost 3 months later), the check engine came back on, dealership told me to bring my vehicle in to inspect it, if it was the same problem they will fix it free of charge, turns out its a different problem not covered under warranty, so on the way out they decided to charge me the inspection cost because this 3 year old Mercedes had a different problem then what I originally brought it in for, I am very disappointed because they charged me for the inspection for which I was told. they assured me this inspection would be FREE of charge. they had to check the car regardless to find out if it was the same problem or not , they also should of disclosed with me before they started that if it was a different issue with car that ill be charged for the inspection; not surprising me with the cost on the way out, overall they try to scam people whichever way they can to make money. More

What customer service! Bought a few at this dealership. Initially I was very pleased, but I soon discovered the general manager is extremely worried about his 5 star rating! Bought a few at this dealership. Initially I was very pleased, but I soon discovered the general manager is extremely worried about his 5 star rating! Which is handed out by Mercedes, not by satisfied customers! If you contact customer service about this dealership you are meet with a lot of "WE WILL LOOK INTO THIS MATTER AND GET BACK TO YOU!" You never get a call back only an email telling you to visit another dealership! Oh and then you get a email from Oakville telling you your just trying to ruin the 5 STAR rating! No I was actually trying to get a problem solved by them, but thanks for the 5 STAR CUSTOMER SERVICE! More