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Mercedes-Benz Oakville Autohaus
Oakville, ON
40 Reviews
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January 21, 2021
I had the best experience with Paul Landais at Mercedes Oakville. He was extremely helpful and really worked with me to make my GLS purchase. I LOVE my new Suv and Ana taught all the cool tricks on my vehi Oakville. He was extremely helpful and really worked with me to make my GLS purchase. I LOVE my new Suv and Ana taught all the cool tricks on my vehicle . I would recommend working with him and this dealership to anyone looking to purchase a Mercedes Benz!,this guy is exactly how a sales person should be. Thanks again Paul!!! More
by Eftekha Muhamm
Employees Worked With
Paul Landais ,Ana
Helpful December 14, 2020
Worst sales experience ever. I was ready to buy in August, but, the salesperson told me to hold off until Nov/Dec for deals and they would keep me posted. Since I didn't hear anything, I called in Nov August, but, the salesperson told me to hold off until Nov/Dec for deals and they would keep me posted. Since I didn't hear anything, I called in November and December and spoke to the person who told me they were getting two GLC300s in that day. I asked them to email me the specs and they said they would do it right away. We confirmed my email address. That was two weeks ago. I am done trying to buy a vehicle at this location. I still want the vehicle, I am just going to go to another Mercedes location. I was warned already about this location having poor customer service and now I have experienced it. More
by Kerry
Employees Worked With
Paul, Joanne Andreychuk
November 27, 2020
Had a great experience with the Sales Team at Mercedes-Benz Oakville. The service was second to none and the staff were all very accommodating. I will definitely recommend this dealership to all Mercedes-Benz Oakville. The service was second to none and the staff were all very accommodating. I will definitely recommend this dealership to all my colleagues, and family members. More
by John Smith
Employees Worked With
Jason Rego
August 18, 2020
Reception is supposed to be welcoming, not incompetent. Visited this dealership last week to find help with ordering a car from their AMG line. Cold, not overly helpful, and just getting someone to speak t Visited this dealership last week to find help with ordering a car from their AMG line. Cold, not overly helpful, and just getting someone to speak to requires a considerable amount of awkward moments standing at the reception area like a lost traveller. I’m pretty sure she was the same person that picked up the phone when I called asking some questions that she couldn’t find the answers to. Don’t bother responding, I’ve moved on to another dealership but for the sake of your future customers, I hope she improves her performance. More
by Gordon
Employees Worked With
Diana Saraiva
May 07, 2020
Buying a new car is supposed to be fun, not frustrating Contacted this dealer near me because I was interested in buying a nice new SUV. Sales person was really difficult and demanding that I make commitmen Contacted this dealer near me because I was interested in buying a nice new SUV. Sales person was really difficult and demanding that I make commitments before even having a chance to view the car - as if I should somehow be honoured that they let me spend lots of money at their dealership. Took my business elsewhere. Really quite surprising behaviour, especially at a time when the economy is doing so badly...... More
by Oakville customer
Employees Worked With
Samy Khani
January 15, 2020
Easy to work with We have been leasing from Roy since 2009 ... a total of 7 new cars during this time. Roy is easy to work with, he tells it like it is and does not sug We have been leasing from Roy since 2009 ... a total of 7 new cars during this time. Roy is easy to work with, he tells it like it is and does not sugar coat anything. If being blunt rubs you the wrong way then you'll hate him. But if you are looking for a straight shooter, then I recommend him. More
by Len
Employees Worked With
Roy Millesevic
November 23, 2019
Any car but NEVER EVER Mercedes Why am I posting here ? Any car but NEVER EVER Mercedes Why am I posting here ? To create consumer awareness NEVER EVER MERCEDES AGAIN Worst customer service ever. Any car but NEVER EVER Mercedes Why am I posting here ? To create consumer awareness NEVER EVER MERCEDES AGAIN Worst customer service ever. Mercedes Benz Canada is the worst company to deal with when there is a problem with the car. Complete lack of customer service and they do not care if you are a long time client. They simply don’t care. After almost two years no one is able to find the problem in my 2018 E 400 at Mercedes Oakville and Mercedes Benz Canada is not willing to do anything . After repeated visits for a problem brought to their attention right after we leased the vehicle it still hasn’t been rectified. We have had to escalate to arbitration but still no help because it is an intermittent noise that doesn’t happen every day. Despite multiple employees hearing the noise on multiple occasions they can’t fix it. Mercedes Benz Canada’s response to arbitration was pathetic. Their response was we are welcome to keep taking car back. They have tried to repair multiple times at an inconvenience to us and their only solution is to keep going back. No one expects multiple visits for a noise issue on a car that costs this much. We were so desperate to get rid of this vehicle that we even went and talked to sales department at Mercedes Benz Oakville who knew about the situation but were unable to do anything to make it reasonable for us to switch cars. They just don’t care that we are unhappy and stressed about paying so much money every month for a car that annoys us. Despite providing them with multiple recordings evidencing the noise they still can’t fix it and just don’t care. Over all terrible and worst customer service experience we have ever had. If you don’t want to have any problem , just DO NOT BUY MERCEDES FROM MERCEDES BENZ OAKVILLE. There are lots of other luxury brands to choose from. IF YOU WANT DETAILS ABOUT OUR EXPERIENCE feel free to contact us . I can even provide documentation and you can make better decisions when you are picking a luxury car. More
by Marc
Employees Worked With
Mercedes Benz Canada and their representatives at arbitration
November 07, 2019
Have gotten 2 vehicles from here (dealt with 2 separate sales contacts) - in both experiences, found the sales staff to be incredibly arrogant. On the service side, staff has been very kind but there have sales contacts) - in both experiences, found the sales staff to be incredibly arrogant. On the service side, staff has been very kind but there have been several instances where they offer “required maintenance/change in parts” when it is not in fact required. For example- telling me it was time to get new tires for a car that had less than 20k kms and was only a year old.... This is the biggest pet peeve of most car owners when it comes to their car, having a dishonest service team who are trying to make some extra cash. I don’t mind paying extra to have a well maintained car and ensure that the job is done right. I am not ok with being taken advantage of, however. Very disappointing. Will be taking my car for service elsewhere now. Can’t work with a team I cannot trust. More
by Xxx
Employees Worked With
Alfred
October 11, 2019
Number one MB in Oakivile I had 2 nd service at this dealership which is I am so happy. Mr Rick Desjardins is extremely well organized and services of my Glc 300, And congrat I had 2 nd service at this dealership which is I am so happy. Mr Rick Desjardins is extremely well organized and services of my Glc 300, And congrat to everyone to this dealership. Will recommend to all of my friends More
by Tran N
Employees Worked With
Rick Desjardins
July 18, 2019
Van service was great! Great and quick service, super knowledgeable advisor and spoke to the tech too. Got me back on the road and back in business. Thank you again Great and quick service, super knowledgeable advisor and spoke to the tech too. Got me back on the road and back in business. Thank you again More
by Dav
Employees Worked With
Ashley
