Mercedes-Benz Oakville Autohaus

very poor customer service!! Too much to say here. At the end of all the terrible service, they even told me i could not get any Mercedes merch because they had already given me a huge discount on my car (th end of all the terrible service, they even told me i could not get any Mercedes merch because they had already given me a huge discount on my car (this was a big lie!) go to Mercedes Newmarket - really nice sales team and super transparent! Poor service all around here (except Scott (nice guy) who handed over the car to me) More

We have a leased a Mercedes and in the first year we had windshield chip. As soon as that happened we took it to the Oakville dealership in question and they repaired it stating the chip shouldn't get bigge windshield chip. As soon as that happened we took it to the Oakville dealership in question and they repaired it stating the chip shouldn't get bigger. Now it was time to return the lease and they brought up the windshield chip. They asked us to replace the windshield for safety. We have driven the car for over 3 years and at no time the safety issue was brought to our attention. When you return the lease the service department doesn't return the calls. Talking about customer service and courtesy... . I reached out to the sales person Jason and he insisted on having us replace the windshield although as per Ontario government standards the windshield doesn't need to be replaced. The dealership would like to use the safety deposit claiming it is safety issue at transfer of ownership which is not the case. This is pure money grab and poor service. This experience made us decide not to deal with Oakville Mercedes again and we wouldn't recommend them to anyone. More

Buyer Beware! I have never been so completely and entirely lied to by any person or company. They tried to charge over $8,000.00 in repairs our car did not need, and even tried to charge $2500.00 for entirely lied to by any person or company. They tried to charge over $8,000.00 in repairs our car did not need, and even tried to charge $2500.00 for a repair that was covered by a recall. WE now have to head to court to address their fraud! More to follow on YouTube. Mercedes Benz Canada were no help. More

I had the best experience with Paul Landais at Mercedes Oakville. He was extremely helpful and really worked with me to make my GLS purchase. I LOVE my new Suv and Ana taught all the cool tricks on my vehi Oakville. He was extremely helpful and really worked with me to make my GLS purchase. I LOVE my new Suv and Ana taught all the cool tricks on my vehicle . I would recommend working with him and this dealership to anyone looking to purchase a Mercedes Benz!,this guy is exactly how a sales person should be. Thanks again Paul!!! More

Worst sales experience ever. I was ready to buy in August, but, the salesperson told me to hold off until Nov/Dec for deals and they would keep me posted. Since I didn't hear anything, I called in Nov August, but, the salesperson told me to hold off until Nov/Dec for deals and they would keep me posted. Since I didn't hear anything, I called in November and December and spoke to the person who told me they were getting two GLC300s in that day. I asked them to email me the specs and they said they would do it right away. We confirmed my email address. That was two weeks ago. I am done trying to buy a vehicle at this location. I still want the vehicle, I am just going to go to another Mercedes location. I was warned already about this location having poor customer service and now I have experienced it. More

Had a great experience with the Sales Team at Mercedes-Benz Oakville. The service was second to none and the staff were all very accommodating. I will definitely recommend this dealership to all Mercedes-Benz Oakville. The service was second to none and the staff were all very accommodating. I will definitely recommend this dealership to all my colleagues, and family members. More

Reception is supposed to be welcoming, not incompetent. Visited this dealership last week to find help with ordering a car from their AMG line. Cold, not overly helpful, and just getting someone to speak t Visited this dealership last week to find help with ordering a car from their AMG line. Cold, not overly helpful, and just getting someone to speak to requires a considerable amount of awkward moments standing at the reception area like a lost traveller. I’m pretty sure she was the same person that picked up the phone when I called asking some questions that she couldn’t find the answers to. Don’t bother responding, I’ve moved on to another dealership but for the sake of your future customers, I hope she improves her performance. More

Buying a new car is supposed to be fun, not frustrating Contacted this dealer near me because I was interested in buying a nice new SUV. Sales person was really difficult and demanding that I make commitmen Contacted this dealer near me because I was interested in buying a nice new SUV. Sales person was really difficult and demanding that I make commitments before even having a chance to view the car - as if I should somehow be honoured that they let me spend lots of money at their dealership. Took my business elsewhere. Really quite surprising behaviour, especially at a time when the economy is doing so badly...... More

Easy to work with We have been leasing from Roy since 2009 ... a total of 7 new cars during this time. Roy is easy to work with, he tells it like it is and does not sug We have been leasing from Roy since 2009 ... a total of 7 new cars during this time. Roy is easy to work with, he tells it like it is and does not sugar coat anything. If being blunt rubs you the wrong way then you'll hate him. But if you are looking for a straight shooter, then I recommend him. More