Mercedes-Benz Newmarket

Mercedes Newmarket is the best dealership I have ever met. They always be so friendly and honest -sales and service. Today I am surprised by the service agent-Janet. I got 2 flat tires and need new ones to replace it. And I totally forgot I got the warranty . She check it so well and try the best to help. Thanks for what she has done for me and thanks for the greatest dealership and the great quality car! Definitely will recommend to my friends.

Denise did everything possible to make our buying experience a pleasure in the midst of the pandemic. She discussed the features I wanted and helped me evaluate what would really work for me. All in all, very professional, very helpful and very friendly; a high recommend for everything about this dealership.

Denise has been AWESOME and provided us with great care, service, and experience. Due to "COVID" delays, she frequently provided us with updates on the delivery date of our new vehicle. We will definitely recommend her to anyone who is looking to purchase a Mercedes-Benz in the future.

I worked with Mary Hendricken to find my next vehicle. She spent hours with me going over different scenarios that would be financially viable for me. I am so pleased with my new car and I highly recommend Mary if you are looking for your next Mercedes!

BUYER BEWARE: Do Not give this dealer your business. They kept my work truck for 6 days for a small brake job and made me go back and forth 4 times. I usually service my vehicle at Greenland location but regretfully I took it to this location as it was closer to my home. I lost 6 days of work for a small brake replacement and their multiple screw ups and paid 50% more than what I normally pay Greenlane. I’m only writing this review to ensure that people don’t fall in their traps and hopefully this will force this dealer to change their unethical practices. My loss adds up to over $4000 in one service job here. STAY AWAY and SAVE YOURSELF THE HEADACHE.

I am writing about great customer service I received at Mercedes Newmarket with Shaun Lima and Tina Tran. We recently purchased a new E-Class and unfortunately hit a pothole that bent a tire rim. Fortunately, we purchased tire and rim protection. The whole process in servicing the car was seamless. Tina was very patient and generous with her time as I explained the situation and she helped me connect with Shaun. Shaun walked me through the whole detailed process and went above and beyond in communicating with me including following up before our scheduled service date on what to expect. To top it all off, Shaun also took the extra step in following up after the service and ensured I had all the proper documentation / had any other questions. We live closer to other dealerships but we will definitely make the trek back to Mercedes Newmarket for future purchases based on experiences like this. Thank you Shaun and Tina for everything!

From the initial visit to the store to the purchase and delivery of my vehicle, Zac Richards has been a true professional. Highly recommended for a great buying experience!

Had a wonderful experience with Mercedes Newmarket. Our salesman Zach was truly excellent and 1st class throughout the entire experience. Would definitely come back again!

Denise was a very professional and effective sales representative. We really enjoyed our buying experience at Mercedes-Benz Newmarket, and would recommend Denise to anyone looking for a new vehicle.

Very clean and efficient operation. Very friendly people, from the receptionist, to Denise in sales, and Michelle the business manager, everyone was helpful. A very enjoyable experience.