Mercedes-Benz Newmarket

Lack of attention to detail, ignores specific instructions I've been a customer of this location for 6 years and have noticed a MAJOR decline in the service department since a change in ownership/mangement. I I've been a customer of this location for 6 years and have noticed a MAJOR decline in the service department since a change in ownership/mangement. I will be switching to Mercedes Thornhill (a Mercedes corporately owned location) Ask: find oil leak at rear of engine, leaking onto exhaust Response: nothing found Consequence: repeat service visit; another dealer immediately found and repaired a major oil leak from line at rear of engine Ask: check alternator performance & replace while drive belt is already off if necessary Response: not completed Consequence: alternator failed 3 months later; towed in from roadside; repeat service visit; additional labour to remove drive belt again Ask: replace failed alternator, not generating any current as already tested Response: $250 diagnostic fee Consequence: surprise, failed alternator; included some but not all of diagnostic fee in repair labour (paid $586 labour for job that other dealer quoted $400-480 labour) Ask: order new alternator asap this am (Thurs) because I need the car back for the weekend Response: finally ordered part Friday PM Consequence: car not ready until Mon/Tues next week; had to pay extra $150 for car rental + extra trip to/from rental shop Ask: check for power steering fluid leaking from line below reservoir Response: Didn't check - had to speak directly to mechanic at end of day who found the leak exactly where I had indicated Consequence: ran out of time to repair; repeat service visit required Ask: Appointment for simple snow tire swap (already on rims) - "customer will wait" Consequence: took over 2 hours on multiple occasions - 50% more expensive and 2X the wait vs local tire shop Very reluctant to take accountability - had to push hard to escalate to service mgr to fix a problem with the door handle that wasn't present when I dropped the car off Inability to advocate with Mercedes Corporate for an obvious quality issue on the car - told I'd have better luck if I contacted Mercedes myself No capacity to look at car on two occasions I had to have it towed in (treated like 2nd class citizen b/c I didn't have an appointment). Tow-ins are expected and dealers should reserve some service capacity. Consequence: car sat for 3-4 days on both occasions while I racked up car rental charges More

Smooth decision I meet Jason a year ago , I just walk in the dealer without knowing anyone there or having an appointment. With the idea to replace my existing Car I meet Jason a year ago , I just walk in the dealer without knowing anyone there or having an appointment. With the idea to replace my existing Car with a For Mercedes Benz auto . Jason was so professional and knowledge that making that descision was smooth and easy . I return recently to see Jason for the replacement of my wife Cadillac SUV . My wife also decide to move into Mercedes’s SUV . Thank you Jasson , keep the good work David J . More

Thanks Sonia! Sonia made this deal possible. It was a tough one to negotiate but she persisted and made it happen. We would definitely come back and ask for Sonia Sonia made this deal possible. It was a tough one to negotiate but she persisted and made it happen. We would definitely come back and ask for Sonia on our next car purchase. Love my C300! More

Elegance My experience with Jason from start to finish ,was nothing but professional respectful and smooth ,Thank you Jason Popovich hope to see you in future My experience with Jason from start to finish ,was nothing but professional respectful and smooth ,Thank you Jason Popovich hope to see you in future . More

Thanks Jason for my third vehicle This is the third vehicle that I have bought from Jason. I greatly appreciate his honesty when going through the negotiation phase of buying my vehic This is the third vehicle that I have bought from Jason. I greatly appreciate his honesty when going through the negotiation phase of buying my vehicles. More

Great customer service Jason was a very effective communicator. He was able to address my concern and ensure a positive experience when picking up my new vehicle. Jason st Jason was a very effective communicator. He was able to address my concern and ensure a positive experience when picking up my new vehicle. Jason stands out as a strong representative of the MB brand. I have already recommended Jason to my colleagues. More

Jason Popovich is a good sales The dealership is very welcome , the sales are very perfasional , the service is good , I like the Newmarket Benz dealer and the sales ( jadon Popovic The dealership is very welcome , the sales are very perfasional , the service is good , I like the Newmarket Benz dealer and the sales ( jadon Popovich ) More

Professional, knowledgable and friendly MB Newmarket was recommended to me by a friend, I was lucky to meet with Jason Popovich a very friendly consultant, although we had another MB dealers MB Newmarket was recommended to me by a friend, I was lucky to meet with Jason Popovich a very friendly consultant, although we had another MB dealership round the corner from us but we choose to go with MB Newmarket, all because Jason provided the most pleasant buying experience for us and he was supportive of us for every step of purchase process. No hesitation to recommend Jason Popvich, if you are thinking of buying a Mercedes, definitely worth the trip. Thank you Jaspon, More

Nice service, update me about my order on a timely manner I ordered a GLC300 and Jason was the salesperson. He introduced a lot of infomation about the car I was planning to purchase. When I dropped by the de I ordered a GLC300 and Jason was the salesperson. He introduced a lot of infomation about the car I was planning to purchase. When I dropped by the dealership, Jason welcomed me warmly and I felt very comfortable. He took care of all paperworks and I picked up my new vehicle smoothly. No any concerns and worries at all. It was a happy experience. Thank you very much, Jason. More

THE most professional sales representative I've met; We were late for the appointment due to personal matters, Jason was being very patient, friendly and kind and provided very satisfying service to us; We were late for the appointment due to personal matters, Jason was being very patient, friendly and kind and provided very satisfying service to us; We made our purchase of a beautiful GLS, Jason was very professional and used his knowledge and experience to answer a lot of questions and guided us through the whole process; When we went to pick up the car, there was a little bit of dust on the car because of a very sudden rain in the noon time, Jason again got the car cleaned for us that made the whole experience perfect. I will for sure recommend Jason and the dealership to anyone who's interested in a Mercedes-Benz. Thank you Jason for all the help! More