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Mercedes-Benz Newmarket

Newmarket, ON

4.7
293 Reviews

230 Mulock Drive

Newmarket, ON

L3Y 9B8

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Showing 293 reviews

June 07, 2019

It was headeck free experiance Mahi was very professtional , patience and friendly.. she spend lots of time to make sure I have good deal and car that I want it. she worked well More

by sam m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mahi Norouzi
Jun 10, 2019 -

Mercedes-Benz Newmarket responded

Thank you so much for sharing, Sam! We're so pleased that Mahi was able to create an amazing experience for you! Enjoy your new Mercedes!

June 06, 2019

You say one price then you charge different I will never come back to this dealer. You had my car all day just to sit in the parking lot, when it was fixed in the morning. Then you call and tel More

by Lily66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Darby Gemmell
Jun 06, 2019 -

Mercedes-Benz Newmarket responded

Hi there! I'm very sorry to hear you had a negative experience with us. Please accept my apology for the confusion and the lengthy wait for your vehicle to be ready. I would love to discuss your experience further and see how we can make it up to you. Please contact me directly at alythgoe@mbnewmarket.com. I look forward to speaking with you. - Ashleigh Lythgoe, Customer Care Manager

May 31, 2019

Very please with my experience with Mahi and this dealer First I have to say, I have never in my over 30 years driving experience that a senior sales manager got up from his/her chair and came out from his/h More

by Eddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mahi Norouzi
Jun 03, 2019 -

Mercedes-Benz Newmarket responded

Wow, thank you so much for sharing your experience, Eddie! We're truly pleased that we could help you out with your purchase and we appreciate your recommendation more than we can say. Enjoy your new Mercedes Benz vehicle, and if there is anything else we can help you with in the future, please don't hesitate to let us know.

May 01, 2019

Great service Mahi was very helpful in getting us a new car, she patiently worked with us, and helped us getting a great deal. She also provided great service after More

by Zar123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Mendes, Mahi Norouzi
May 02, 2019 -

Mercedes-Benz Newmarket responded

Thank you so much for sharing your feedback! We're so pleased to hear you had a wonderful experience with both Mahi and Michelle, and we truly appreciate your recommendation. Enjoy your new car! We look forward to seeing you and your family and friends back at our dealership!

April 14, 2019

Total rip off Their service "package" is priced about 4 x their already high shop rate. My car was in for 25 minutes but the labour charge should have covered 4 hou More

by Bemz owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raymond Loi
Apr 15, 2019 -

Mercedes-Benz Newmarket responded

Hi there! I'm very sorry to hear that you had a negative experience with our service team! Your vehicle should have been thoroughly checked and you should have been informed of any issues, and I apologize for that. If you would like to discuss your experience with me directly, I would love to hear from you and to see if we can do anything to rectify this for you. Please don't hesitate to reach out to me at alythgoe@mbnewmarket.com at your earliest convenience. - Ashleigh Lythgoe, Customer Care Supervisor

April 02, 2019

Best car shopping experience with Sonia My new C300 was delivered yesterday which became my 5th car and it was the best car shopping experience that I have ever had for the past 10 years!! I More

by OhlalaMeowstar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Maeda, Sonia Sahi, Raymond Loi
Apr 05, 2019 -

Mercedes-Benz Newmarket responded

Hello! Thank you so much for taking a moment to share the experience you had with Sonia! We're excited for you to enjoy your new C300 and we're very happy that Sonia was able to help you! If we can ever help you with anything else, please don't hesitate to let us know!

March 27, 2019

Exceptional Service Mahi was extremely knowledgeable, she had a very laid back non-pushy attitude. Went out of her way to meet my requests. I highly recommend working wit More

by Ayda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mahi Norouzi
Mar 29, 2019 -

Mercedes-Benz Newmarket responded

Hi there! Thank you for sharing your experience with Mahi! We're very happy that she took great care of you and was able to answer all of your concerns! We hope you enjoy your vehicle, and if there's anything else that we can help you with, please don't hesitate to let us know!

March 22, 2019

GLE2020 Sonia is a very thoughtful customer service representative/ and baby sitter( lol). She is not just about selling she wants you to be happy with your p More

by Chad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonia Sahi
Mar 22, 2019 -

Mercedes-Benz Newmarket responded

Thank you so much for sharing! We're happy to hear that Sonia was able to help you out! Enjoy your car and we look forward to seeing you again next time!

February 26, 2019

Prompt and excellent customer service The team was responsive to my needs, provided excellent feedback on a timely basis as to the status of repairs and return schedule. They also appeared More

by Craig Evans
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Prem Patel
Feb 27, 2019 -

Mercedes-Benz Newmarket responded

Thank you, Craig! We're glad you were pleased with your service experience! If there's ever anything else we can help you with, please let us know!

January 28, 2019

Great Service from all staff An excellent car buying experience, all personnel were professional and helpful. It was clear that their staff wanted to ensure that I was happy with More

by Guelphguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Mendes, Chris Cai, Andrew Wernham
Jan 29, 2019 -

Mercedes-Benz Newmarket responded

Hi there! Thank you so much for your recommendation! It was a pleasure working with you and we're just happy that we could provide you with all of the information you were looking for! Please don't hesitate to reach out if you ever need any help from us - we're here for you!

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