Mercedes-Benz Markham

Finally I've been treated like a Mercedes-Benz owner Walking into the dealership the level of professionalism exceeded my expectations. I had a service appointment for my ML with the service advisor nam Walking into the dealership the level of professionalism exceeded my expectations. I had a service appointment for my ML with the service advisor named Sami Ammar. Invoice number 495236 Just his knowledge of the product and the way he explained everything made me feel like I was in the right place. From beginning to end there was no issues not even a xxxx up. It was the way I preferred it bring it and get the work done pay the bill out the door. Above all that all the work that was done was exactly the way it should've been . I did not have to fuss around come back in for the same issue nor did I have to call to complain about something small or simple overlooked . Sami hit the nail on the head and treated me the way I Mercedes-Benz customer should always be treated. Thanks for the great work Sam I will see you soon in the near future More

Just completed my service B at MARKHAM MERCEDES (KENNEDY ROAD AND HWY 7) again. The service adviser that I dealt with inserted the "Mist Service" on my work order without explaining it at all and asked me t ROAD AND HWY 7) again. The service adviser that I dealt with inserted the "Mist Service" on my work order without explaining it at all and asked me to sign off. Apparently, I said NO and told him this is an useless service, he crossed it out at my request. But after i paid my bill and took my car back home later on, I found a jug of full empty (full half) windshield fluid with a 3.98 liter label in my trunk that I do not recognized. I scanned through my invoice and discovered that they've inserted a charge of $5.97 for the windshield fluid. Guess what, I topped up the windshield to the top the night before it was being serviced and there is no way they can top it up further with another 1.39 liter. So, technically, they sold me a 3.98 liter windshield fluid at $5.97 x 2 = $11.94. (This is a pure SCAM). I don't plan to go back and argue with them as my time and gas money are much more valuable. However, I am so looking forward to the customer satisfaction survey that may come to me and I will definitely give them a taste of their own medicine, "Poor or rating 0 all the way to the service adviser". I have a feeling regardless which MB stores i go, it will be the same culture since they have a target to reach and they also want to maximize everyone's revenues. Therefore, i will need to request no windshield fluid top up every time in service from now on. More