Mercedes-Benz Markham

VERY POOR SERVICE Very poor service. As soon as I left the service, I had tire pressure low sign. I was told it was out fault for not changing the tires at the service. Very poor service. As soon as I left the service, I had tire pressure low sign. I was told it was out fault for not changing the tires at the service. There was no issue with my tire pressure before I dropped off the car. Very disappointment with the staff there. More

Go Elsewhere for Your New or Used Mercedes The sales experience was very good. Jacob Morettin was very patient and helpful. Unfortunately, the delivery and service experience were sub-par. W The sales experience was very good. Jacob Morettin was very patient and helpful. Unfortunately, the delivery and service experience were sub-par. When I arrived to take delivery of my car in May 2018, my car was shoehorned into a parking spot and getting in was very difficult. The scratches in the paintwork Jacob had promised would be “taken care of” were still very evident. Jacob indicated it was a busy time for the dealership and according to Jacob “the detail crew wasn’t performing their best”. Jacob provided a very perfunctory overview of the controls and I left the dealership. When I arrived home, I decided to take a closer look at my purchase. I opened the hood and I noticed the oil filler was filled with dead leaves and maple keys and the oil was filthy. While testing the flat folding passenger seat, I noticed someone had spilled coffee all over the back of the seat and the lower seat cushion. The tire pressures were all 28 PSI which is well below the recommended 44 PSI. Jacob had promised a full service and detail prior to delivery and it seems it was missed. I notified Jacob of my concerns and he graciously agreed to cover my next service and to remedy the scratches that he promised to fix previously. When it was time to service the car, I contacted Jacob by email on August 23, to indicate I would be taking advantage of his offer to properly service my car. I didn’t receive a response from Jacob, so I contacted the service department directly on August 30, 2018. A service department representative indicated I would need to wait a month for a service appointment. I couldn’t believe that I was being asked to wait a month for service, but I reluctantly agreed. I asked to be transferred to Jacob’s voicemail and I left a message asking him to confirm that the dealership would be covering the cost of the service and correcting the scratches. I did not receive a response from Jacob, so I sent an email asking him to confirm our arrangement. Jacob ignored the email and I had to send a second email and included the dealership manager. Jacob finally contracted me and confirmed our arrangement. I dropped my car off for service at 8:45 AM and I returned home (a 120 km drive). At approximately 11:45 AM, I received a phone call indicating the B service and scratch repair were complete and that I could pick the car up. Had I been told the service would be quick, I could have avoided the 500 km round trip to and from the dealership AND the 407 tolls. Suffice it to say, I wasn’t impressed with the service department. When I arrived at the dealership, my car was waiting for me and appeared very clean. When I looked closer, the scratches Jacob promised to correct still remained. It was at this point I realized that I had fallen for the oldest sales trick in the book – false promises. I decided to give up and go home. When I arrived home I let the car sit and cool and then I checked the oil – it was almost a liter low! My advice – avoid this dealership and don’t succumb to false promises as I did. You’ll receive better service elsewhere. More

1 month wait for service, lack of communication Took a month to schedule a service appointment to check the engine light. After leaving the car with the service department in the morning at 9:30am, Took a month to schedule a service appointment to check the engine light. After leaving the car with the service department in the morning at 9:30am, the service manager made no intent to contact me to tell me about the progress, and I had to repeatedly call them to check on the status (1pm, 3:30pm), only to find out that my car is "still" in the queue at 3:30pm for being looked at, and I had to ask them for a loaner car after finding out myself that my car will have to stay with them overnight. I think the service manager was very irresponsible and should've communicated with me much sooner. Overall, it was a terrible experience. 1. If you don't have the capacity to service that many cars, don't schedule it, I can't believe leaving my car in the morning and i'm still 7-8 cars behind, according to the service manager. 2. If there will be delay, please be active in letting your customer know that there will be delay. Am I supposed to wait at home all day only to find out my car will need to stay with them overnight at the end of the day? More

Great Buying experience Andy was quick and easy to deal with. no back and forth negotiation, straight to the point and highest value for our trade-in. Thanks Andy was quick and easy to deal with. no back and forth negotiation, straight to the point and highest value for our trade-in. Thanks More

30 day wait times for service work is unacceptable! I love Mercedes vehicles for comfort and style but It is clear they have a problem with capacity to serve their customers. It took me a month to get a I love Mercedes vehicles for comfort and style but It is clear they have a problem with capacity to serve their customers. It took me a month to get an appointment for a basic service appointment. A month to change your oil? Tell me of any business who makes you wait a month for service and you take it?This is normal operating practice to them and clearly a method of not building more dealerships to keep profits high. I found the same experience in multiple Mercedes dealerships across the GTA- all booking 30 days out. . It is just pain unacceptable to think that this is the normal way to treat a customer. Well not me anymore ! I will no longer wait for service and have now booked my B service appointment with a good quality independent business. I booked a service appointment within 3 days. I will also choose my next vehicle more carefully next time. More

Amazing sales team If you want go buy a car with confidence and be given all the information you need to know about your Mercedes. This is definitely the best dealership If you want go buy a car with confidence and be given all the information you need to know about your Mercedes. This is definitely the best dealership to go to. Ask for Tommy yu or his manager Aren they will take care of you and you won’t regret it. More

Good stuff At first there were problems with me buying a car from this place. However, after speaking with the right people, those problems wetter gone. Thanks! At first there were problems with me buying a car from this place. However, after speaking with the right people, those problems wetter gone. Thanks! More

Best Customer Service I would like to thank Charlie Lai for his continuous hard work and exceptional customer service he has been providing me and my family for the past 5 I would like to thank Charlie Lai for his continuous hard work and exceptional customer service he has been providing me and my family for the past 5 years. We have purchased a C350, A GLK250, and a C300, and are happy to date. Thank you to the entire team at this dealership , especially Charlie for his hard work and dedication . More

Horrendous dealership even for a repeat customer!!! Can I pick 0 star for this dealership? We have purchased 2 cars from this dealership starting with a 2009 B200, then a 2012 C300, all under my wife's Can I pick 0 star for this dealership? We have purchased 2 cars from this dealership starting with a 2009 B200, then a 2012 C300, all under my wife's name. With growing family needs of a 7 seater, we decided to look at the GLS450. I went to MB Markham (about 4 months ago), and was greeted by a sales person (forgot his name), told him I wanted to look at the GLS, and his immediate response was, the car will have zero discount, and a 6 mths or longer wait. I told him we can wait and I knew it's a popular model and we're not in a hurry. We proceeded up to his cubicle upstair, sat down and he pulled up my wife's file to verify then he said the car is popular and there are few questions he had to fill out on a checklist from Mercedes Canada - main points are: 1. Customer has a 2012 or higher luxury vehicle to trade in? 2. Customer is driving a late model luxury vehicle? 3. Customer is a current Mercedes owner? 4. Customer must lease or finance the vehicle We had a 2012 C300 but we returned it last year and leased a BMW instead, so that didn't count. I am currently driving a Volvo XC70, but I was going to sell it myself to get higher value and I have the time to do so, so that didn't count either. Then the sales asked me how much is my house worth, and how much do I make (which he said I'm qualified for!) He kept saying because there are lots of exporters and they need to prevent those to purchase the vehicle. The worst was, he then show me the purchase agreement and I found out he added a couple of packages (paint and fabric protection, and maintenance service package) on top of the car cost. I said, aren't these supposed to be sold to me by your business manager after the deal is done? He said they are mendatory as they are trying to prevent exporters. At this point, I said no, I will not trade-in my car to you because I don't want to lose money on trade, and I will not take the paint protection package as I am intended to own the car, I will however consider the maintenance package as it might be useful to me. I was then told that the dealership will not sell me the car! The fact that I was forced to trade-in my current car, and forced to buy additional packages is totally unacceptable. I left the dealership very upset to say the least! I wrote to Mercedes Canada to clarify and voice my frustrustion, and answers I received was absolutely not satisfactory, they wrote: "As you may be aware, Mercedes-Benz dealers are responsible for their day-to-day business operations with respect to sales issues. The GLS450 is a model that is in high demand worldwide, and to make sure that our inventory of GLS450s are available for Canadian customers, most of our dealers have established specific sales policies to help prevent exportation of these vehicles." I wrote back and asked if Mercedes Canada is encouraging their dealerships to overcharge customer on a popular model, and if the "checklist" is from corporate headoffice, they wrote back: "These measures were implemented by the Toronto Retail Group, which manages all of our corporately owned dealerships in the greater Toronto area. We support the efforts of our dealers to do their best to ensure these vehicles remain in Canada." - Again, deferring responsibility to Toronto Retail Group! Guess what Mercedes, I went to Volvo, they gave me good value for my trade-in, and treated me with respect as a loyal customer, I purchased a XC90 and remain a happy Volvo customer! If this is how the dealership and Mercedes corporate treat their customers, then you can take my name off of all your mailing/customer list, as I will never set foot in this dealership, and Mercedes will be out of my choice of any future vehicle consideration, and I won't hesitate to share my experience with anyone who's interested to purchase a Mercedes. More

Ray Lam is an exemplary Sales Representative My husband and I had decided to buy a Mercedes Benz E model to celebrate our retirement and wedding anniversary. Since we live close to Pickering, we My husband and I had decided to buy a Mercedes Benz E model to celebrate our retirement and wedding anniversary. Since we live close to Pickering, we were going to go to the dealership in Durham. However, a mutual friend let Ray Lam know about our intentions; and it is due to his amazing attributes - very respectful and persuasive - "just give me a chance to show you one of our cars that are on promotion; I would be happy to drive it to wherever you are?" that we ended up in your showroom. Ray was professional, knowledgeable, not pushy but persuasive and in two hours he was able to convince us that buying the Mercedes E 400 would be a wise decision; so we did! And, what is equally important, we continue to be happy with the purchase and feel that we can call on Ray with any questions we may have about the car. Ray is one of those rare employees who come across as honest, authentic, and someone who has your best interests at heart - qualities which will persuade a potential buyer to make a commitment. Congratulations on having such an exemplary member on your Team! More