Mercedes-Benz Heritage Valley

I purchased a car through Justin Tham at Heritage Valley. He was great to deal with: super responsive providing information before the sale, ensuring a timely and professional delivery experience, and then r He was great to deal with: super responsive providing information before the sale, ensuring a timely and professional delivery experience, and then responding promptly to every communication and following through on every request. I highly recommend dealing with Justin. Kevin Zinyk the sales manager was also very professional and approachable and followed through on commitments. More

Hi first time at dealer ship had very good service from Silvio he noticed a rub mark on are vehicle phone us and it was all fixed time for pick up we will be back !!! Silvio he noticed a rub mark on are vehicle phone us and it was all fixed time for pick up we will be back !!! More

I bought my car at this dealership. I serviced here in 2024 too. Now for this year 2025 I decided to do the regular oil change because I barely drive the car and felt no need to do the I serviced here in 2024 too. Now for this year 2025 I decided to do the regular oil change because I barely drive the car and felt no need to do the B service. To my utter dismay, dealership was not happy I did the regular oil change. I guess the only thing that was done on my car was an oil change. No filter change. No washer fluid top up. No tire checks. No service update on the car. I don’t even know when next the car is due. The car still tells me my car is due service afterwards. I mean I determine the kind of service I want done on my car. Car is mostly in my garage - only drive to church on Sundays and train station 4km to my house. This is not fair and customers shouldn’t be treated like that. More

Timely and profesional service. Nice and clean facility..this is service what you expect from this carmaker Nice and clean facility..this is service what you expect from this carmaker More

Amazing customer service! My sales representative, Justin T was superb, treated me kind, was very knowledgeable and professional! It’s my third vehicle I bought from Merc My sales representative, Justin T was superb, treated me kind, was very knowledgeable and professional! It’s my third vehicle I bought from Mercedes, always was treated great! The whole sales staff was great More

Very good service, professional and respectful. Took good care of us and we did not feel pressured in any way. Took good care of us and we did not feel pressured in any way. More

The service team at Mercedes-Benz Heritage Valley handled were exceptionally professional and attentive. They quickly addressed repaired the problem with my vehicle. Would definitely recommend this dealers were exceptionally professional and attentive. They quickly addressed repaired the problem with my vehicle. Would definitely recommend this dealership for any service needs. More

Was easy to get the appointment and I had a flat tire and advisor was very helpful and explain the situation for my vehicle advisor was very helpful and explain the situation for my vehicle More

They are very professional. I love this dealership since 2007. Richard at the workshop are very friendly and tell us whatever we ask I love this dealership since 2007. Richard at the workshop are very friendly and tell us whatever we ask More

Easy to get appointments, knowledgeable staff, the only problem that I have, would be no loaner vehicle available at any time. problem that I have, would be no loaner vehicle available at any time. More