Mercedes-Benz Heritage Valley

Peter and Nathan are excellent in the service department. Thank you for being considerate of clients time schedules and being up front about costs. Thank you for being considerate of clients time schedules and being up front about costs. More

Kevin Ngu is a detriment to this dealership. With poor listening and communicarion skills he cost this dealership a customer for life. He caused them to lose all accountability and ethics with t With poor listening and communicarion skills he cost this dealership a customer for life. He caused them to lose all accountability and ethics with the way he communicates with clients on behalf of the dealership. More

Only issue is communication when calling the general number otherwise good experience thanks for your help number otherwise good experience thanks for your help More

Had a great experience when we purchased our GLB250 in May. We had to have some warranty work done and it was dealt with professionally from the service advisor(Silvio) to the service tech. They kept me i May. We had to have some warranty work done and it was dealt with professionally from the service advisor(Silvio) to the service tech. They kept me informed as to the status of my vehicle and when picking it up everything was explained to me. Very happy with the dealership and service so far. More

I’ve been to a multitude of dealerships throughout my city, and none have come close to the respectful and professionalism displayed by the staff here. A special thanks to Mr. Sorkin specifically at the city, and none have come close to the respectful and professionalism displayed by the staff here. A special thanks to Mr. Sorkin specifically at the service department for the welcoming and respectful manner. More

Amazing stuff, fast and reliable service, Richard the Forman of mechanics extremely professional and knowledgeable Forman of mechanics extremely professional and knowledgeable More

Easy deal, forthright negotiation, would buy again here again. Beautiful underground showroom ideal for winter. again. Beautiful underground showroom ideal for winter. More

Since June 3, 2025 to date December 3 my 2025E 450 has been at the dealership for more than six weeks in total. The vehicle has been returned multiple times for the same issues extremely poor service comm been at the dealership for more than six weeks in total. The vehicle has been returned multiple times for the same issues extremely poor service communication and arrogance with the service team. I’ve provided written and video of issues. More

A worst experience ever. Service was not keeping their words. Charged without any service even it was their own decision. Customers service worst and annoying example. Sounde Service was not keeping their words. Charged without any service even it was their own decision. Customers service worst and annoying example. Sounded like money grabbers. Indeed wastage if time and patience test. More

Friendly service staff. Price of finished work was in quoted range. Car was ready at the time estimated. Very happy! Price of finished work was in quoted range. Car was ready at the time estimated. Very happy! More