Mercedes-Benz Heritage Valley

I bought my car at this dealership. I serviced here in 2024 too. Now for this year 2025 I decided to do the regular oil change because I barely drive the car and felt no need to do the I serviced here in 2024 too. Now for this year 2025 I decided to do the regular oil change because I barely drive the car and felt no need to do the B service. To my utter dismay, dealership was not happy I did the regular oil change. I guess the only thing that was done on my car was an oil change. No filter change. No washer fluid top up. No tire checks. No service update on the car. I don’t even know when next the car is due. The car still tells me my car is due service afterwards. I mean I determine the kind of service I want done on my car. Car is mostly in my garage - only drive to church on Sundays and train station 4km to my house. This is not fair and customers shouldn’t be treated like that. More

Timely and profesional service. Nice and clean facility..this is service what you expect from this carmaker Nice and clean facility..this is service what you expect from this carmaker More

Amazing customer service! My sales representative, Justin T was superb, treated me kind, was very knowledgeable and professional! It’s my third vehicle I bought from Merc My sales representative, Justin T was superb, treated me kind, was very knowledgeable and professional! It’s my third vehicle I bought from Mercedes, always was treated great! The whole sales staff was great More

Very good service, professional and respectful. Took good care of us and we did not feel pressured in any way. Took good care of us and we did not feel pressured in any way. More

Was easy to get the appointment and I had a flat tire and advisor was very helpful and explain the situation for my vehicle advisor was very helpful and explain the situation for my vehicle More

The service team at Mercedes-Benz Heritage Valley handled were exceptionally professional and attentive. They quickly addressed repaired the problem with my vehicle. Would definitely recommend this dealers were exceptionally professional and attentive. They quickly addressed repaired the problem with my vehicle. Would definitely recommend this dealership for any service needs. More

Easy to get appointments, knowledgeable staff, the only problem that I have, would be no loaner vehicle available at any time. problem that I have, would be no loaner vehicle available at any time. More

They are very professional. I love this dealership since 2007. Richard at the workshop are very friendly and tell us whatever we ask I love this dealership since 2007. Richard at the workshop are very friendly and tell us whatever we ask More

Great help with an enroute problem. Got us repaired and back on the road in great time! Got us repaired and back on the road in great time! More

I bought my car about three months ago, and the trunk floor collapsed. Unfortunately, neither the Mercedes warranty nor the extended warranty I purchased covers this issue. The cardboard piece that serve floor collapsed. Unfortunately, neither the Mercedes warranty nor the extended warranty I purchased covers this issue. The cardboard piece that serves as the flooring for the trunk costs $700 to replace. I have never experienced this problem with any of my previous cars. How is this not a manufacturer’s issue? I would like an explanation of how this could happen unless it is due to poor design or if the trunk was damaged before I purchased the car. Either way, I believe that the dealer or Mercedes-Benz should take responsibility for this situation. This is how you lose the trust of your customers. More