Mercedes-Benz Heritage Valley

Very pleased with my service I have given this dealership a 5 star rating because they were very welcoming as soon as we got to dealership making us feel comfortable and not being I have given this dealership a 5 star rating because they were very welcoming as soon as we got to dealership making us feel comfortable and not being pushy salesmen. Manny was the guy we dealt with and he went above and beyond to pick out the right car for me with the perfect price range. He really got to know me (the customer) instead of just using your typical sales pitch. I was very happy and would highly recommend this dealership to all my friends. More

Exceeded my expectations This is my second purchase with Heritage Valley MB. The first purchase was when it was formerly Weber MB. The experience then wasn't great at all, the This is my second purchase with Heritage Valley MB. The first purchase was when it was formerly Weber MB. The experience then wasn't great at all, therefore I didn't have high expectations this time around. However, since moving to the new location, I felt that the customers were finally being heard. The staff no longer had the attitude of relying on the brand to sell itself resulting in not caring about their customers. Instead they put effort and provided excellent customer service. Florin was wonderful to work with despite the fact that I showed frustration and disappointment in the 1 month delay in delivering my vehicle. With the delay, I was left with no vehicle as my previous one was privately sold, but Florin offered a loaner during the wait. Ultimately this delay was out of their control due to weather conditions and transport company. Several hiccups took place during the week leading up to the day of delivery, but in the end they delivered and Florin did his best to communicate the status with me with the little information he was provided. Although Florin was the main point of contact, I'm aware it took a team to address and resolve some of the obstacles they faced and in attempting to make the client/me leaving the dealership happy, so thank you. Finally, the simple act of the sales manager stepping outside to thank you for the patience and purchase is truly appreciated. Thank you Yoshi. Customer service can truly make or break the experience, and when dealing with a larger purchase you would hope for exceptional service. I'm glad to see that Heritage Valley MB is aiming for that. I would recommend this dealership to others. More

Happy experience Peter Mah was a very pleasant and informative person to buy our new car from. This is our 3rd Mercedes vehicle and we have loved them all. This is our Peter Mah was a very pleasant and informative person to buy our new car from. This is our 3rd Mercedes vehicle and we have loved them all. This is our first vehicle from this dealership and we would purchase from here again. Excellent service. More

Satisfied customer My wife and came in to buy a new car. We have purchased from this dealership before. We dealt with the same sales person from our previous purchase. W My wife and came in to buy a new car. We have purchased from this dealership before. We dealt with the same sales person from our previous purchase. We are very pleased with the service. More

Very professional and helpful We bought a used BMW X3 from this dealership but they approached us professionally and didn't pressure us into anything. Adam and Mike were really goo We bought a used BMW X3 from this dealership but they approached us professionally and didn't pressure us into anything. Adam and Mike were really good and patient with us. Even when we experienced some difficulty with the vehicle that BMW had to fix Mike stepped in and assisted us with actually getting us a loaner from BMW because BMW weren't willing to give us one. Really appreciated their help and assistance. More

It was the most amazing and easy transaction I must say that I was sceptic at first about taking up another car with Mercedes after past experience from another dealership but it was indeed a gre I must say that I was sceptic at first about taking up another car with Mercedes after past experience from another dealership but it was indeed a great choice coming to Mercedes Benz Heritage Valley as the atmosphere was warm and welcoming where every employee we meet was eager to help. Adam Greiner we had the pleasure of dealing with was just amazing, took the time to explain everything, very thoughtful and put our needs first, helping us make a wise choice on our purchase. More

We had awesome service We visited this location to trade in our older vehicle and to our luck found a vehicle that fits our needs. All the services we received was awesome. We visited this location to trade in our older vehicle and to our luck found a vehicle that fits our needs. All the services we received was awesome. Thank you ! More

Awesome experience with Cody and Ryan I recently purchased a sports car from Cody and Ryan at Mercedes Benz Heritage Valley, it was a seamless experience and they went above and beyond. Th I recently purchased a sports car from Cody and Ryan at Mercedes Benz Heritage Valley, it was a seamless experience and they went above and beyond. They came in on a Sunday when the dealership was closed to make sure I was able to do business on my time even! Fantastic! Would recommend to everyone to see Cody and Ryan. More

Service Experience I dropped my car for service and realized they closed at 6pm on a Friday, I called and spoke with mike handous, sales manager, he was nice enough to s I dropped my car for service and realized they closed at 6pm on a Friday, I called and spoke with mike handous, sales manager, he was nice enough to stick around for 30 minutes after they closed to wait for me so I can pick up my car!! Best service I received to date at any dealership!!" More

Amazing purchase experience Great service! Zheng helped me to find the car that fix me just in one day, and I got a really good deal due to his effort! Thanks a lot. Great service! Zheng helped me to find the car that fix me just in one day, and I got a really good deal due to his effort! Thanks a lot. More