Mercedes-Benz Heritage Valley

Purchased a used vehicle from this dealership. Salesman Justin Tham was excellent and very professional! Any other staff I dealt with were very courteous and professional as well. Thanks to all. I Salesman Justin Tham was excellent and very professional! Any other staff I dealt with were very courteous and professional as well. Thanks to all. I give this dealership a ten plus! More

Excellent, friendly , very accommodating, courteous, timely delivery , work extra mile to get the job done, efficient staff & technicians. I’m Very satisfied customer😁 timely delivery , work extra mile to get the job done, efficient staff & technicians. I’m Very satisfied customer😁 More

The people at this dealership are always friendly and accommodating . They are respectful to returning customers, I usually always deal with the same people so it seems their staff turn over is low also. accommodating . They are respectful to returning customers, I usually always deal with the same people so it seems their staff turn over is low also. The lobby is clean, bright and inviting with complimentary beverages. The service is always top notch. Great communication about what is going on, and digital record of your maintenance history which is nice. Plus they always wash my car! More

Took hours to return a phone call. On hold for too long when I called, actually hung up after 10 minutes. When I went to get the car, the keys were not where I was told they would be On hold for too long when I called, actually hung up after 10 minutes. When I went to get the car, the keys were not where I was told they would be. When I got the car, there were 3 strips of tape holding the windshield in place. I had to call back the next day, again on hold for too long, to find out when I could take the tape off. As well there were dirty rags left in the car. I purchased a high end vehicle to get high end service, and usually its ok, but this time I was very disappointed. More

Service department is amazing. Peter is exceptional. Sales need improvement. Sadly, they don’t seem to care about long term relationships; just the sale in front of them. Refer Peter is exceptional. Sales need improvement. Sadly, they don’t seem to care about long term relationships; just the sale in front of them. Referrals go unacknowledged. More

Went there to get a tire fixed which was bought newly before 2 months and initially we were told it’s non repairable but when we asked that it should be under warranty since it was purchased just 2 month before 2 months and initially we were told it’s non repairable but when we asked that it should be under warranty since it was purchased just 2 months back, they came back and said it is under warranty and can be fixed instead of replacing it. It feels a rip off when they just blindly recommend to replace the tire even if it’s fixable. How come when they found out the tire is under warranty all of a sudden the flat was repairable. More

Hands down best Service department with in Edmonton area. Amazing, friendly, knowledgeable and very accommodating service advisors Amazing, friendly, knowledgeable and very accommodating service advisors More

Very professional and knowledgeable about my needs, friendly and precise,I thought it was the best experience and felt comfortable. friendly and precise,I thought it was the best experience and felt comfortable. More

Good service, knowlegable and friendly sales and management. Quick and efficient financing and vehicle delivery process. management. Quick and efficient financing and vehicle delivery process. More

My 23 year old son Purchase 2010 GMC Terrain on july12/24 pick up date july15/24 traveling when the vechicle broken down in Spiritwood sask oil was leaking from engine unable drive so only had the GMC for 13 pick up date july15/24 traveling when the vechicle broken down in Spiritwood sask oil was leaking from engine unable drive so only had the GMC for 13days High end dealership like Mercedes-Benz I believe should inspector vehicles and for it to break down that’s not quality service. We tried to call and get a hold of Kevin the salesman, but nobody seems to know him. my son is a firefighter and he worked very hard to get $5000 to buy a vehicle so it’s disappointing that his vehicles broken down More