Mercedes-Benz Heritage Valley

Was easy to get the appointment and I had a flat tire and advisor was very helpful and explain the situation for my vehicle advisor was very helpful and explain the situation for my vehicle More

The service team at Mercedes-Benz Heritage Valley handled were exceptionally professional and attentive. They quickly addressed repaired the problem with my vehicle. Would definitely recommend this dealers were exceptionally professional and attentive. They quickly addressed repaired the problem with my vehicle. Would definitely recommend this dealership for any service needs. More

Very good service, professional and respectful. Took good care of us and we did not feel pressured in any way. Took good care of us and we did not feel pressured in any way. More

Amazing customer service! My sales representative, Justin T was superb, treated me kind, was very knowledgeable and professional! It’s my third vehicle I bought from Merc My sales representative, Justin T was superb, treated me kind, was very knowledgeable and professional! It’s my third vehicle I bought from Mercedes, always was treated great! The whole sales staff was great More

I bought my car about three months ago, and the trunk floor collapsed. Unfortunately, neither the Mercedes warranty nor the extended warranty I purchased covers this issue. The cardboard piece that serve floor collapsed. Unfortunately, neither the Mercedes warranty nor the extended warranty I purchased covers this issue. The cardboard piece that serves as the flooring for the trunk costs $700 to replace. I have never experienced this problem with any of my previous cars. How is this not a manufacturer’s issue? I would like an explanation of how this could happen unless it is due to poor design or if the trunk was damaged before I purchased the car. Either way, I believe that the dealer or Mercedes-Benz should take responsibility for this situation. This is how you lose the trust of your customers. More

Really good customer experience. Kevin Ngu was very professional and supportive all through. Nice experience at this dealership Kevin Ngu was very professional and supportive all through. Nice experience at this dealership More

Great service with great service personnel. Have always used their service! Always takes time to explain what's going on with the service provided. Have always used their service! Always takes time to explain what's going on with the service provided. More

Very accommodating and very efficient. Good service with very good charges. respectful and also very receptive. Good service with very good charges. respectful and also very receptive. More

It actually was the first time I got my car back after service at a Mercedes dealership and it was not cleaned, other dealers I’ve dealt with in past detail my car. Was not impressed that the service tech service at a Mercedes dealership and it was not cleaned, other dealers I’ve dealt with in past detail my car. Was not impressed that the service tech left the plastic on seat that I had to remove and dispose of.. More

Ryan is thorough, friendly, knowledgeable, and meets my needs when servicing the vehicle and expected time needs when servicing the vehicle and expected time More