Mercedes-Benz Heritage Valley

Staff were knowledgeable, courteous and efficient. Our time spent at the dealership, particularly the paperwork, was kept to a minimum. Our time spent at the dealership, particularly the paperwork, was kept to a minimum. More

Service was great. Turnaround time very prompt. One of my best visits Service person very polite and considerate. Turnaround time very prompt. One of my best visits Service person very polite and considerate. More

I was promised for 3 year on Mercedes Me and end up getting 2 years only. I got the demo car and during purchase they confirmed 3 Year. Sales people I find it pushing hard on sales getting 2 years only. I got the demo car and during purchase they confirmed 3 Year. Sales people I find it pushing hard on sales More

Had a very pleasant experience service was done fast. Just wish I knew about a loaner vehicle. Just wish I knew about a loaner vehicle. More

Great service. Friendly staff knowledgeable easy to understand what I needed Service department has great staff Friendly staff knowledgeable easy to understand what I needed Service department has great staff More

Service representatives were rude and disrespectful, in both tone and manner. In the lounge five customers committed on this attitude of disrespect and rudeness of their representatives. I normally get my both tone and manner. In the lounge five customers committed on this attitude of disrespect and rudeness of their representatives. I normally get my service at Westend Mercedes and supplied the dealership phone number to the disgruntled customers More

The more you ask the less I wish to participate in these, so revise these so revise these More

Marcel Bruckner. Was our helper and made the best of our visit to fix our Sprinter with little time to spare. He explained how the team would perform the necessary Was our helper and made the best of our visit to fix our Sprinter with little time to spare. He explained how the team would perform the necessary work and gave us confidence in the completion time. The visit was a successful.a great dealership that prides itself with great customer service and personable representation. More

Upon arrival at the dealership, I was greeted professionally and was advised on what was happening with the planned service. Shuttle drivers were great and when I got back to pick up my car, ever professionally and was advised on what was happening with the planned service. Shuttle drivers were great and when I got back to pick up my car, everyone in service was great. Greeted me by name which makes it a more personal touch. Thanks MBHV. More

Hands down our buying experience was the best ever! The car my daughter bought was wrapped in a red bow upon pickup. Thx to all The car my daughter bought was wrapped in a red bow upon pickup. Thx to all More